TLE MQA 2nd Quarter

Catering operation

Makes and provides food and drinks for gatherings such as parties, weddings and business events

Food events

Showcases special dishes at fairs or feast

Publicity

Free media exposure exchange catering services for air time

Advertising

Paid promotion through media ads in newspapers, magazine, radio or posters at the catering facility

Business cards

Small but powerful marketing tool employees hand out business cards to guest

Portfolio

Shows past catering events collection photos, menus and feedback from past clients

Formulating a comprehensive plan

Involves early planning with the catering manager, chef, purchaser, and service manager

Executing Operational task

Assign task to staff (who does what)

Organizing the Event

Ensures proper use of Human Resources, Capital Resources and Financial Resources

Knowing and having equipment

The right tools makes service faster and safer

Implementing the plant

Everyone should know their role and during the event communication is key!

Catering contract

Is a legal agreement between the caterer and customer

Number of people served, Type of service, Exact menu to serve and Time for each activity

Every catering contract must include

Payment of damages

Guilty may need to pay for losses

Refund or reimbursement

Client can demand a refund if caterer did not deliver as promised

Legal action

The wronged party can sue in court to enforce the agreement

Reputation damage

Customer may not trust the caterer again affecting future business

Recipe

Is a list of ingredients and procedures

Standardized recipe

Tested accurately under controlled conditions

Consistency

Same taste, appearance texture and portion each time

Accuracy

Ensures correct quantities and uniform product

Easier training

Reduces problem when staff changes since procedures are clear

Recipe development

Process of changing the ingredient quantities

Laundry

Washing any kind of fabric its a major household chore

5

Sort clothes labeling 1-10 

1

Prepare clothes for washing labeling 1-10

3

Check for damages labeling 1-10

2

Read the label of the clothes labeling 1-10

10

Wring clothes labeling 1-10

7

Handwash delicate labeling 1-10

8

Remove stains with appropriate detergent/bleach labeling 1-10

6

Soak clothes in water labeling 1-10

9

Rinse clothes in water twice or thrice

Laundry detergent

Basic cleaning agents used to remove dirt

Big wash basin

Made of plastic tin or ceramic used for handwashing

Laundry brush

Used to remove dirt or stains

Laundry Basket/Hamper

Used as a container for soiled and laundered garments

Clothes hanger

Used to dry clothes and materials

Clothespins

Used to hold clothes in one place

Clothesline

strong wire or nylon rope must be set up firmly to hold wet, heavy clothes

Drying rack

Indoor drying solution when its rainy or humid available in different sizes and heights