Comprehensive IT and Technology Systems in Hospitality and Computing

Technology

Any kind of tool, technique, or system created to solve a problem or enhance human capabilities across various fields

IT

Application of computers to store, study, retrieve, transmit, and manipulate data

Timeline

1981 - IBM PC, 1989 - World Wide Web, 1990s - Dot Com Boom, Email, E Commerce, 2000s - Cloud Computing, Social Media, 2007 - Smart Phones, 2010s - Big Data, AI

CCD

Stationary devices - Workstations, Servers, Tabletop Gaming Consoles that remain on desks; Mobile Devices - Laptops, Tablets, Portable Gaming Consoles

Internet of Things

Enables exchange between devices, Uses wifi, Bluetooth, and NFC

Consumer IoT Devices

Speakers, TVs, Wearables

Enterprise IoT Devices

Smart Meters, Security Systems, Occupancy Sensors

Industrial IoT Devices

Weather Sensors, Robotic Sensors

Department of Hotel

-Front office, -Housekeeping, -Food and Beverage, -Sales and Marketing, -Human Resources, -Finance, -Maintenance and Engineering

Property Management Systems (PMS)

Central platforms/software for managing front desk operations, guest bookings, room statuses, etc... Contains: Reservation and Distribution, In-Stay experience, and Back office reporting

Central Reservation Systems (CRS)

Enable seamless booking management across multiple channels, including direct & third-party platforms; Inspired by the success of Airline Reservation Systems; Hilton First to launch CRS

Revenue Management Systems (RMS)

Analyze data to optimize pricing strategies and room availability

Customer Relationship Management (CRM)

Systems for storing and analyzing guest data to personalize services & tailor marketing strategies; The goal of CRM is to keep profitable customers for future loyalty

Point Of Sale System (POS)

Used across hotel dining & retail to manage transactions and integrate with room charges & inventory

How IT is used Day to Day

-Front office (PMS, CRS, CRM, RMS), -Food & Beverage (POS, Kitchen display systems), -Back Office (Payroll system, Inventory, Procurement systems)

How can PMS improve guest experience?

-Makes rooms easier to book with accurate rates, -Shortens wait time for customers, -Faster problem resolution

In Room TVs

-Provide information, -Great entertainment, -Creates an at-home environment, -Contactless communication

What happens when booking on Expedia or Booking.com?

- Channel manager keeps inventory and rates consistent, -CRS processes the booking, - PMS helps prepare for the guest's arrival

Employee Experience

-Streamline Communication, -GPS, -Durable, -Ease of use

Hardware

PHYSICAL electronic components of a Computer system

Software

DIGITAL programs and operating information of a Computer system

CPU

Brain of the computer

RAM

Processes information

GPU

Provides Video

Motherboard

Hub/Backbone of Computer

HDD or SSD

Storage of Documents on a computer

Input Devices

Keyboard and Mouse

Output Devices

Headphones and Speaker

System Software

Provides a platform for other software

Application Software

Help the user perform specific tasks

Programming Software

Tools used by programmers to develop other software

Utility Software

Designed to help analyze, configure, or optimize your system

Networks

-Personal Area Network (PAN), -Local Area Network (LAN), -Metropolitan Area Network (MAN), -Wide Area Network (WAN)

Binary Code

Base 10 System (0,1,2,3,4,5,6,7,8,9); Uses 1's and 0's; Bit = Number of 1's and 0's

To convert a decimal to a binary code

1. Divide by 2; 2. If there is a remainder of 1, continue to divide until the quotient is 0; 3. The remainder is your binary code from bottom to top