Knowledge management

Knowledge

Discovering patterns and rules where information is useful

Wisdom

Knowing where to apply knowledge to get a solution to a problem

Two types of knowledge

Explicit (20%) - formal written down

Tacit (80%) - informal, not written down; held in the mind

ex. culture, values and perspectives

Knowledge management

the task of acquiring, storing, and applying an organizations explicit and tacit knowledge to meet objectives, connecting those who need to know with those who know

KM’s role

Challenge to knowledge based economy = innovation

Knowledge within an organization must be properly managed

Implementing a KM system

1. create a knowledge network (shared spaces, collaboration tools)

   • concern: people not willing to share

2. Implement a search engine

   • Internal sources: everything stored in digital forms like emails, memos, reports etc.

   • External sources: whats on the internet

   • Search engine: Program decides what information is relevant

   • Concern: relevancy

3. building an intelligent system

   • Ultimate goal is knowledge management

   • building a search engine with additional inference engines or machine learning