Management and Emotional Intelligence Flashcards

Practice flashcards generated from lecture notes covering functions of management, managerial skills, competitive advantage, Big 5 personality traits, locus of control, core needs, and dimensions of emotional intelligence.

Management

Achieving goals efficiently and effectively by coordinating people and resources.

Planning

A management function that involves setting a specific, measurable, and stretching goal and determining what it will take to get there.

Organizing

A management function that takes a goal or plan to create structure, establish authority, and communicate authority relationships within the company.

Leading

A management function focused on making sure employees are united and communicating, resolving conflict, and building commitment.

Controlling

A management function centered on measurement, assessing results, and determining what needs to change.

Conceptual Skills

The managerial ability to determine the issue.

Human Skills

The managerial ability to work effectively with people.

Technical Skills

The managerial ability to perform the actual work.

Efficiency

A competitive advantage achieved by providing value at a lower cost.

Quality

A competitive advantage achieved by consistently providing something customers trust.

Innovation & Flexibility

A competitive advantage achieved by adapting and creating something new.

Customer Responsiveness

A competitive advantage achieved by understanding what customers want.

Extraversion

A Big 5 personality trait ranging from high (sociable, affectionate, outgoing, and friendly) to low (less inclined toward social interaction and less positive outlook).

Negative Affectivity

A Big 5 personality trait ranging from high (angry, dissatisfied) to low (less pessimistic, less critical of themselves).

Agreeableness

A Big 5 personality trait ranging from high (likeable, affectionate, care about others) to low (distrustful, skeptical, direct).

Conscientiousness

A Big 5 personality trait ranging from high (organized, self-disciplined) to low (lack of direction and self-discipline).

Openness to Experience

A Big 5 personality trait ranging from high (innovative in decision-making) to low (less prone to take risks).

Internal Locus of Control

The tendency to locate responsibility for one's fate within oneself and one's own actions.

External Locus of Control

The tendency to locate responsibility for one's fate in outside forces and to believe that one's own behavior has little impact on outcomes.

Self-Esteem

An individual's view of themselves, ranging from high (feeling competent and capable) to low (having poor opinions of themselves and their abilities).

Need for Achievement

The extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

Need for Affiliation

The extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having other people get along.

Need for Power

The extent to which an individual desires to control or influence others.

Emotional Intelligence

The ability to understand and manage your emotions and the emotions of others.

Personal Competence

A dimension of emotional intelligence focused on how well you manage yourself, comprising self-awareness, self-regulation, and motivation.

Social Competence

A dimension of emotional intelligence focused on how well you work with others, comprising empathy and social skills.

Self-Awareness

Knowing yourself, including your emotions, strengths and weaknesses, values and motivations, and how your behavior affects others.

Self-Regulation

Managing your reaction through self-control, adaptability, trustworthiness, and staying composed under pressure.

Motivation

Keeping moving towards meaningful goals through achievement orientation, persistence, initiative, optimism, and commitment.

Empathy

Understanding others by developing employees, understanding customers, working across differences, building trust, and recognizing what motivates people.

Social Skills

Managing relationships by communicating effectively, building relationships, resolving conflict, influencing others, collaborating, and leading change.