1/43
Looks like no tags are added yet.
Name | Mastery | Learn | Test | Matching | Spaced |
---|
No study sessions yet.
_________ is the scientific study of natural language
Linguistics
using words to exchange information between two or more persons
Verbal Communication
Communication in a form other than written or spoken words, such as gestures, facial expressions or body language is described as__________
Non-Verbal Communication
The messages that we transmit through the tone, pitch and pacing of our voices is described as___________
Para Verbal Communication
How close we stand next to another person when talking is known as________
Proxemics
Communicating "one on one" with other human beings is known as ________ communication
Interpersonal
An ________ is a conversation with an Agenda
Interview
The goal of an ______ is "the truth"
Interrogation
A question that prompts or encourages the desired answer is known as a _________ question
Leading
Most people like talking about __________
Themselves
During the ________ the flow of communication is 5:95
Interview
According to research, in a conversation or verbal exchange words are _______ effective
7%
According to research, in a conversation or verbal exchange: Tone of Voice is ________ effective
38%
According to research, in a conversation or verbal exchange: Non-Verbal clues are _______ effective
93%
The way to become a better listener is to practice _________
Active Listening
Research suggests that we remember between __ percent and ____ percent of what we hear
23, 50
_________ is probably one of the most important skills you need to be a good interrogator
Listening
_________ Listening is a tool needed for Hostage Negotiators
Active
Humans like all animals are ________
Territorial
Your _______ influences how people feel about you
smile
When we are nervous or tense, we tend to talk more _______, this in turn can make you sound more tense and stressed
quickly
_________: The deliberate, complete, and objective communication of the recollection of a person, place, thing and/ or event, which communicator believes to exist, have existed, or occurred
Truth
Lying by ______ is denying or leaving out relevant information, this allows the liar to choose a path that offers the least risk detection
Omission
Lying by _____ is also known as Passive Deception
Omission
Every suspect, truthful or untruthful, will enter the interview in an elevated emotional state due to _____
Fear
________ suspects fear they will be falsely accused of a crime they did not commit
Truthful
_________ suspects fear they will be accused of the crime they did commit by competent interviewer
Untruthful
The fight- or -flight response refers, also known as the_________
Acute stress response
The term _________ represents the choices that our ancient ancestors had when faced with danger in their environemnt
Fight- or - flight
Any _____ situation, can trigger a cascade of stress hormones that produce well- orchestrated physiological changes
stressful
_________ influencing tactics address people in a rational or intellectual way
Logical
_________ influencing tactics connect the communication or decision to a persons feeling
Emotional
_________ influencing tactics involve seeking advice and offering assistance
Coperative
________ is the most powerful word in the English Language
Because
people who use the pronoun "_" more often are more honest communicators, more likely to be telling the truth
I
______ is the first-person, plural personal pronoun
We
If you criticize people's acts not their _______ , they may agree with you
Intelligence
Body language connects us to_______
emotions
The _______ reacts to our surroundings and is responsible for our survival and emotions
Limbic Brain
The ________ in the brain controls emotional body language
Limbic System
The _________ is the "human brain" where engineering, calculation and high-order thinking take place
Neo-cortex
Our _______ wants us to pacify ourselves when we are uncomfortable
Limbic Brain
Comforting behaviors are the so-called ________ behaviors
Pacifying
It is generally accepted that it takes a mere_____ seconds to inform a first impression about another person
7