communication notes

What statement demonstrates the best use of therapeutic communication with a patient?

Tell me more about what’s worrying you.

What is the best method to assess understanding with a non-verbal patient?

Observe facial expressions and gestures.

What is the initial action when caring for a patient who speaks limited English?

Obtain a professional interpreter.

Which statement by a nurse violates professional boundaries in electronic communication?

I friend my patients on social media to offer extra support.

What information is included in the Background section of SBAR?

The patient’s medical history.

What is the best response when observing a colleague making an inappropriate joke?

Confront the behavior and set boundaries.

What information should be included in a telephone report to the provider?

The patient’s name and medical record number, a summary of the patient’s condition, what the provider ordered, the exact time of the call.

Which nonverbal communication cues can indicate anxiety or discomfort?

Avoiding eye contact, fidgeting hands, slumped posture, increased blinking.

What should be included in the Assessment section of SBAR?

The patient’s vital signs, current symptoms or concerns, medications administered during the shift, recent lab results.

Which responses are appropriate when dealing with disruptive behavior from a coworker?

Address the coworker privately and professionally, document the incident accurately, report the behavior to a supervisor if unresolved.

Which of the following are National Patient Safety Goals for communication?

Using SBAR for handoff reports, ensuring timely communication of critical test results, reducing miscommunication errors through standardization.

What is intrapersonal communication?

Self-talk or internal dialogue.

What does the Situation component of SBAR explain?

The reason for the call.

What is an example of a language barrier in communication?

A patient who speaks Spanish is given instructions only in English.

Who is responsible for interpreting the message in the communication process?

The receiver (decoder).

Is SBAR used solely for shift reports?

No, it can be used in emergencies.

What is horizontal violence?

Bullying that occurs between coworkers of the same professional level.

Should therapeutic communication techniques involve giving direct advice?

No, they should focus on listening and supporting patient decisions.

What should a nurse document regarding a verbal telephone order?

The exact wording of the order to prevent miscommunication.

What is the priority action after receiving a phone order from a physician?

Repeat the order back to the physician for verification.

What is the best initial response for a patient experiencing severe anxiety?

Try taking deep breaths to calm down.

What is the best communication strategy for a patient who is hard of hearing?

Face the patient directly and speak clearly.

What is the proper response overhearing a coworker discussing patient information in a public area?

Remind the coworker privately about HIPAA regulations.