EFFECTIVE COMMUNICATION TERM 1 (2ND SUMMATIVE TEST LESSONS)

lessons include: emotions, feelings, elements of communications, barriers

emotions

how we feel about something and how our body reacts

feelings

how we experience our emotions and giving meaning to them

speaker

source of information

receiver

recipient of the message

channel

the medium

encoding

process of converting the message into words

decoding

interpreting the encoded message

feedback

response

context

environment where communication takes place

barriers

factors that affect the flow of communication

psychological

mental state, attitude

physical

environment, physical, senses, surrounding

physiological

state of the human body, sickness, disability

emotional

linked to feelings

language

do not share the same language

organizational

within the institution