Professional communications - A 1st 6 weeks exam

One benefit of using Microsoft Office 365 over Microsoft Office package is⏤

the subscription ensures your system is always up to date

A file management system is⏤

a type of software that manages your data files in a computer system

An example of a customer management system is⏤

Salesforce

An example of a chat room for your office is⏤

Slack

An example of a web-based video conferencing tool that allows users to meet online, with or without video is⏤

Zoom

An example of an app that provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard⏤

Cisco Meraki

An example of an app that tracks issues and bugs related to your software and Mobile apps is⏤

Jira

An example of an app that connects all your expense, travel and invoice spending in one system is⏤

SAP Concur

An example of an app that brings secure content management and collaboration services together is⏤

Box

An example of an app that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments⏤

Amazon Web Services

If your goal is to contrast two or more sets of data, you would likely choose a⏤

Comparison Chart

If your goal is to show connection between two or more variables, you would likely choose a⏤

Relational Chart

If your goal is to show how variables are dispersed over time, you would likely choose a⏤

Distribution Chart

If your goal is to display change over time, you would likely choose a⏤

Composition Chart

Essential to creating a line graph is (are)⏤

an X and Y axes

If you use a pie graph and find that the slices are about the same size, consider changing to a⏤

bar graph

When using a bar graph, it is best to start with the y-axis at zero because using a mid-number may cause⏤

a skewed narrative

When constructing a table, most experts advise using shading rather than⏤

gridlines

A consideration when creating and posting technical documentation is ⏤

keeping the corporate branding consistent

The process of taking another person's work, ideas, or words, and using them as if they were your own is called⏤

plagiarism

The process of adjusting the spacing between characters in a proportional font, usually to achieve a visually pleasing result is called⏤

kerning

In typography, which term refers to the space between lines?

leading

What is a problem that can occur when correcting orphans and widows?

too much blank space at the bottom of the page

Which of the following is not a consideration when trying to vary font sizes and styles?

creating undue attention to unimportant text

Contrast may be achieved through⏤

font shifts from bold to italics

Sender

initiates communication by encoding a message.

Receiver

the recipient of a message

Encode

convert the idea (message) into a form that can be communicated to others.

Decode

interpretation of the sender's message

Message

the information being conveyed

Feedback

message sent back to the sender

Interference

anything that disrupts the message or feedback

If Mary's message is unclear, the best place to look first for a problem is at which stage in the communication process?

encoding

If your boss is talking to you and a noisy business machine is running, what part of the communication process may have failed to keep you from understanding the message?

interference

Use the Johari Window to answer this question. If someone is operating in the open area, what do you know about the person?

what is known by the person about him/herself and is also known by others

Use the Johari Window to answer this question. If someone is operating in the blind area, what do you know about the person?

what is unknown by the person about him/herself but which others know

Use the Johari Window to answer this question. If someone is operating in the hidden area, what do you know about the person?

what the person knows about him/herself that others do not know

Use the Johari Window to answer this question. If someone is operating in the unknown area, what do you know about the person?

what is unknown by the person about him/herself and is also unknown by others

When speaking to your teacher about your grades, it is best to use -

standard language

When ordering food at a nice restaurant, it is best to use

standard language

Ethical responsibility in communication refers to -

questions of right and wrong

Ethical and social responsibility in communication employ the following three guidelines -

honesty, respect, and sensitivity to cultural differences

There are four factors that can impact a judge's ruling on copyright law. Which of the following is not one of them?

the authenticity of the authorship of the work

Communication is the process of . . .

sending and receiving messages

Solid communication occurs when . . .

shared meaning is reached

The communication process does not require . . .

interference

Which of the following could best be described as interference?

a loud cooling system

A false statement that damages another person violates . .

ethics

The decoding phase of the communication process takes place . . .

by the receiver

What is the purpose of the Johari Window?

To develop self-awareness

Of the four panes of the Johari Window - open, blind, hidden, and unknown - in which pane would you find name, sex, and age?

open

Haptics

touch

Proximity

nearness in space

Paralinguistics

voice (pitch, tone, volume.)

Spacial Behavior

how a person uses space and proximity

Kinesics

posture and gestures

Body Language

communication without words

One of the reasons that nonverbal communication matters is that it-

shows others that you care and can be trusted.

a smile and a hug with the words "I love you"

perfect match

"I like everyone." he said with his arms crossed

opposites don't attract

the boss snaps his fingers and his assistant appears

replacement theory

the boss gives you a raise and shakes your hand at the same time

perfect match

"We will win," he said, pumping his arm in the air

perfect match

When the speaker's words do not match the nonverbal signals, it is called -

Opposites Don't Attract

If you are involved in a conversation and you reach out and touch the other person on the arm, what type of nonverbal communication would that be?

Haptic

If you are visiting with someone about a task that needs to be completed, and the person crosses his/her arms, what type of nonverbal message might the person be sending?

Kinesic

If you are in a conversation with someone and that person takes a step closer to you, what type of nonverbal behavior are you sensing?

Spatial

If you and your mom are in a conversation and her pitch gets higher and her volume gets louder, what type of nonverbal signaling is she using?

Paralinguistic

When the speaker's verbal and nonverbal message connect in harmony, it is called⏤

The Perfect Match

When someone crosses his/her arms and glares at you, never uttering a word, it is called ⏤

Replacement Theory

If someone is giggling when telling you that your friendship is over, this likely is a case of ⏤

Opposites Don't Attract

Nonverbal cues always alert the speaker to what the receiver is thinking/feeling about the message.

False

Many researchers believe that the nonverbal signals may be stronger and read more easily than the words used to communicate.

True

Crossing your arms always indicates a defiant response to the message.

False

A message is strongest when the verbal message and the nonverbal cues match.

True

It is possible to spend too much time analyzing nonverbal cues to the point that you never hear the message.

True

In the listening process, you have studied four stages.If you are in the sensing or hearing the message phase, what will you most likely be doing?

Paying attention

In the listening process, you have studied four stages. If you are giving feedback, what will you most likely be doing?

Responding to the message

Xavier is attending a Senate hearing during the Texas legislative session. The hearing is on education changes, and he is required to give a 5-minute update in his political science class.

What type of listening should Xavier employ?

Critical

Ricardo is attending a panel discussion at the art museum for a presentation he will be making in his art history course.

What type of listening should Ricardo employ?

Critical

Kristina is attending a concert by Los Lonely Boys this evening.

What type of listening should Kristina employ?

Appreciative

Martin dropped his notebook when getting off the bus, and all his papers blew away in a wind gust, including his homework for math class. He relates the story to his teacher.

What type of listening does Martin hope the teacher will employ?

Empathic

Cheryl gave her father skybox tickets to the Dallas Cowboys game on Sunday.

What type of listening/viewing might Cheryl's father employ?

Appreciative

Ryan's dog had to have surgery. The dog had a few complications, which Ryan was sharing with his best friend.

What type of listening should Ryan's friend employ?

Empathic

LaChondra received a phone call inviting her to participate in a rally at the capitol. She was encouraged to take a stand for the cause.

What type of listening did LaChondra employ?

Deliberative

Micalia has been asked to listen to a presidential debate and explain the issues from all candidates.

What type of listening should Micalia employ?

Critical

Aidan forgot his lunch when he set out for school. Once he got to school, he checked his pockets for change to buy something but found none. He stopped by the counselor's office to share his situation.

What type of listening does Aidan hope the counselor will employ?

Empathic

A political science class visited with the representative in the legislature before the session begins. The class members want the legislator to support a bill on tax reform.

What type of listening does the class hope the legislator will employ?

Deliberative

Microsoft Office 365

collection of office-related applications

Salesforce

Customer Management System

Amazon Web Services

provides on-demand cloud computing platforms and APIs to individuals, companies, and governments

Box

Brings secure content management & collaboration services together

Slack

Chat room for the office

SAP Concur

connects all your expense, travel and invoice spending in one system

Jira

tracks issues and bugs related to your software and Mobile apps

Zoom

A web-based video conferencing toll that allows users to meet online with or without video.

Cisco Meraki

provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard

technical documentation

Written details used by computer operators to execute the program and by analysts and programmers to solve problems or modify the program.

Social media

websites and applications that enable users to create and share content or to participate in social networking.

email

messages distributed by electronic means from one computer user to one or more recipients via a network.