Teamwork

Leadership

The KEY characteristic of an effective team

Clear roles

Clear expectations for each team member's functions, responsibilities, and accountabilities

Effective communication

Crucial for teamwork success

Leadership

Effective team leaders facilitate, coach and coordinate

Organizational benefits

Reduced time & costs Reduction in unexpected admissions

Team benefits

Improved coordination of care Efficient use of health care services Enhanced communication

Patient benefits

Enhanced satisfaction of care Acceptance of tx Improved health outcomes, quality of care Reduced medical errors

Benefits to team members

Enhanced job satisfaction Greater role clarity Enhanced well being

Challenges to effective teamwork

Changing roles Changing settings Instability of teams Disagreements and conflicts

CPR

Compassionate communication Patient information Response

Core teams

Directly involved in caring for the patient

Core teams

Nurses, dentists, pharmacists, doctors, assistants, case managers

Coordinating teams

Responsible for operational management, coordinating functions and resource management for core teams

Contingency teams

Formed to deal with emergencies or specific events

Contingency teams

Cardiac-arrest teams, disaster-response teams, etc.

Ancillary teams

Group supports services that facilitate patient care

Support services & administration

Provide indirect, task specific services

In order to succeed, team members must share characteristics

Specialized knowledge & often function under high-workload conditions Know their role & roles of others Perform as a unit Make decisions, and act on those decisions

Principles that characterize a successful team based health care include:

Shared goals Clear roles Effective communication Leadership

Shared goals

A common and clearly defined goal

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