LCS W8-9

Effective verbal communication

The heart of interpersonal effectiveness

Interpersonal effectiveness

It refers to the ability to communicate, interact, and build positive relationships with others while maintaining respect for oneself and others.

Interpersonal effectiveness, True

It involves skills such as active listening, expressing thoughts and feelings clearly, showing empathy, managing conflicts, giving constructive feedback, and choosing appropriate words and tone.

Developing these skills allows individuals to create healthier relationships, work effectively with others, and contribute positively to their community. True or False?

Verbal communication

The exchange of information using spoken words

Verbal communication

It refers to the process of sharing thoughts, ideas, feelings, opinions, and information through spoken words.

Verbal communication

It is one of the most common ways people connect and interact with one another.

Effective verbal communication

It is not limited to simply speaking; it also involves how messages are delivered and understood.

CLEAR Framework

Calibrate your verbal communication with this.

Conciseness

Listening

Empathy

Authenticity

Respect

CLEAR meaning in CLEAR Framework

Conciseness

Be clear and brief.

Conciseness

Express ideas in a way that is understandable, organized, and direct.

Listening

Pay full attention before responding.

Listening

Do not just wait for your turn to speak.

Empathy

Understand the other person's perspective and the emotions behind their words.

Authenticity

Be truthful and sincere.

Authenticity

Match your tone of voice to your message.

Respect

Maintain the dignity of the listener.

Respect

Choose language appropriate for the person and cultural context.

Words

Tone of voice

Clarity

Language Use

The effectiveness of verbal communication depends on several elements, including:

Words

the specific terms and expressions we choose to convey our message.

Words

Appropriate and respectful words help prevent misunderstandings and promote positive interactions.

Tone of voice

the way our voice expresses emotions and attitudes.

Tone of voice

The same words may have different meanings depending on whether they are spoken with kindness, anger, sarcasm, or concern.

Clarity

the ability to express ideas in a way that is understandable, organized, and direct.

Clarity

Clear communication reduces confusion and helps people respond appropriately.

Language Use

selecting words and expressions that are appropriate for the person, situation, and cultural context.

Language Use

Using respectful and suitable language shows consideration for others.

Communication barriers

— are factors that prevents a message from being understood accurately.

communication theory, noise

In —, “—“ refers to anything that interferes with the sending, receiving, or interpretation of a message.

Noise, emotional, psychological, cultural, environmental

—- is not only literal sound; it can also be —, —, —, or —.

noise

Identify and eliminate ’—’ blocking your message.

Physical Noise

Psychological Noise

Emotional Barriers

Language Barriers

Cultural Barriers

Perceptual Barriers

Noise/Barrier Types

Physical Noise

Symptom: Traffic, poor internet, loud room

Physical Noise

Actionable Solution: Relocate or reschedule for clarity.

Psychological Noise

Symptom: Stress, anxiety, anger

Psychological Noise

Actionable Solution: Pause and regulate emotions before speaking.

Emotional Barriers

Symptom: Defensiveness, feeling hurt

Emotional Barriers

Actionable Solution: Validate feelings before addressing logic.

Language Barriers

Symptom: Slang, unfamiliar words

Language Barriers

Actionable Solution: Simplify vocabulary and ask clarifying questions.

Cultural Barriers

Symptom: Different values or styles

Cultural Barriers

Actionable Solution: Avoid assumptions; observe and adapt.

Perceptual Barriers

Symptom: Stereotypes, judging early

Perceptual Barriers

Actionable Solution: Listen fully before jumping to conclusions.

barriers

Recognizing — helps us:

listen more carefully,

ask clarifying questions,

avoid jumping to conclusions,

respond with empathy.

"I" statement

— is an assertive communication technique used to express your feelings, thoughts, needs, or concerns without blaming, criticizing, or attacking another person.

"I" statements

Mastering — helps individuals:

Express feelings clearly and respectfully

Prevent unnecessary conflicts

Encourage open and honest conversations

Build trust and understanding

Practice empathy and respect for others

Feeling (I feel… - How do you feel?) + Situation (when… - What happened?) + Reason (because… - Why does it matter?) = Request (I would appreciate… - What would you like to happen?)

The ‘I’ Statement Formula

They reduce defensiveness

They promote personal responsibility

They encourage respectful communication

They express needs clearly

They improve problem solving

Why Are "I" Statements Powerful'?

They reduce defensiveness

Instead of saying: “You never help me.”

You can say: “I feel overwhelmed when I have to do everything by myself because I need support.”

They promote personal responsibility

Instead of saying: “You made me angry.”

You can say: “I felt upset when my ideas were interrupted.”

They encourage respectful communication

Instead of saying: “You’re irresponsible.”

You can say: “I get worried when deadlines are missed because our group depends on everyone’s contribution.”

They express needs clearly

Instead of saying: “You stop talking!”

You can say: “I feel distracted when people talk while I’m studying. I’d appreciate it if we could keep our voices down.”

They improve problem solving

Because "I" statements avoid blame, both people are more likely to work together toward a solution.

Blaming language

It is a communication that attacks, accuses, or judges another person instead of expressing one’s own feelings and needs.

“You always…”

“You never…”

“You are…”

Blaming language often begins with?

Blaming language

Examples:

“You never listen to me.”

”You always ruin everything.”

“You're so irresponsible.”

“You don't care about our group.”

Blame (You Statements)

You never listen to me.

Assertion (I Statements)

I feel unheard when I'm interrupted because I'd like to finish my thoughts.

Blame (You Statements)

You're always late.

Assertion (I Statements)

I feel frustrated when meetings start late because I value everyone’s time.

Blame (You Statements)

You don't care about this project.

Assertion (I Statements)

I'm concerned when tasks aren't completed because the team depends on us

Self-restraint or pagtitimpi

It is the ability to control your emotions, words, and actions, especially during difficult or emotional situations.

Self-restraint or pagtitimpi, communication

In —-:

Stay calm when angry.

Think before speaking.

Avoid insulting, yelling, or reacting impulsively.

Choose respectful words even during disagreements.

Self-restraint or pagtitimpi

Instead of shouting: “You’re always wrong!”

You take a breath and say: “I see things differently. Can we talk about it calmly?”

Self-restraint or pagtitimpi

Note - Benefits:

Prevents arguments from escalating.

Shows maturity and respect.

Helps solve problems peacefully.

Positive scripting

It is a communication technique in interpersonal effectiveness where you intentionally choose respectful, encouraging, and constructive words to create positive interactions and reduce conflict.

Positive scripting

It means using language that focuses on solutions, respect, and encouragement rather than blame, criticism, or negativity.

Positive scripting

Characteristics:

Uses polite and respectful language.

Focuses on what can be done instead of what cannot.

Expresses appreciation and encouragement.

Avoids insults, sarcasm, or harsh criticism.

Promotes cooperation and mutual understanding.

Positive scripting

Builds stronger relationships.

Reduces misunderstandings and conflict.

Encourages cooperation and teamwork.

Makes others feel respected and valued.

Creates a more supportive and positive communication environment.

Examples of Negative Statements to Positive Script

"You're always late." → "I'd appreciate it if we could start on time."

"You never listen to me." → "I'd like us to hear each other's ideas."

"Stop making mistakes." → "Let's work together to improve this."

"That's a terrible idea." → "How about we consider another approach?"

Pagtitimpi (Self-Restraint)

Use —- to rewrite negative scripts and use positive scripting.

Example of using Pagtitimpi (Self-Restraint) to rewrite negative scripts/impulse reaction and use positive scripting.

Example:

Impulse Reaction: You’re so irresponsible! You never do your work!

Positive scripting: I noticed your part wasn’t finished. Is everything okay? Let’s see how we can complete it together.

Pagtitimpi

The ability to control emotions, words, and actions during difficult situations.

Nonverbal communication

It refers to the exchange of information without using spoken or written words.

Nonverbal communication

It includes facial expressions, gestures, posture, eye contact, tone of voice, physical touch, and the use of personal space.

Reading unspoken needs and emotions

It is the ability to recognize how another person feels - even when they do not say it directly - by observing their facial expressions, body language, tone of voice, and behavior.

Nonverbal communication and Reading unspoken needs and emotions

“You seem quieter than usual. Is everything okay?”

Body language

It refers to the nonverbal signals communicated through posture, gestures, movements, facial expressions, and physical behavior.

Body language

It often communicates attitudes and emotions more clearly than words.

Body language

A student says, "I'm fine."

But they are:

avoiding eye contact,

crossing their arms,

speaking quietly,

looking down.

True

People may say one thing while their body language communicates something entirely different.

Positive body language

Builds confidence.

Makes communication clearer.

Shows respect and interest.

Encourages openness.

Improves first impressions.

Positive body language

A teacher smiles, stands upright, and nods while students speak.

This body language communicates encouragement and attentiveness.

Social cues

These are verbal and nonverbal signals that help people understand how to behave in social situations.

Social cues

They provide information about another person's emotions, intentions, comfort level, or expectations.

facial expressions

tone of voice

gestures

silence

physical distance

eye contact

body posture

Social cues

Filipino culture, pahiwatig

In —, — refers to indirectly expressing thoughts, feelings, or intentions through subtle words, actions, or behaviors rather than direct statements.

pahiwatig

People often rely on — to maintain harmony, avoid offending others, and communicate respectfully.

pahiwatig

Understanding — requires careful observation of both verbal and nonverbal cues.

Micro-expressions
Eye Contact

Posture and Gestures

Personal Space

The Anatomy of Pahiwatig: Reading unspoken cues.

Micro-expressions

Involuntary, sub-second facial movements revealing genuine hidden emotions (e.g., a flash of disappointment behind a polite smile).

Eye Contact

Maintaining appropriate contact shows sincerity and active listening; avoiding it may signal worry, shyness, or discomfort.

Posture and Gestures

Slouching or crossed arms often communicate disinterest or defensiveness, overriding positive spoken words.

Personal Space

Physical distance preferred between individuals.

Personal Space

Stepping back is a direct cue of discomfort.

Pahiwatig

The cultural practice of expressing thoughts indirectly to maintain harmony and avoid offense.

Pahiwatig

It helps individuals:

Recognize implied messages.

Respond appropriately without needing direct instructions.

Show respect for cultural communication styles.

Prevent misunderstandings.

Build stronger relationships through sensitivity to others.

pahiwatig

A mother repeatedly looks at the clock while visitors are still talking late at night.

Although she never says, "It‘s time to leave," her actions serve as a — that the visit should end.