teller training study

Joint owner has access to what?

Everything except IRA and loans

What information can we give a co-maker

Information on the loan

What funds does the payable on death receive

Funds in the account

What funds does the beneficiary receive?

The IRA

List the three accounts categories

1. Personal

2. Business

3. Trust

Where can you find the account category

On the right side under the account name

What is a General ledger used for

Internal accounting purposes

Which department can see internal balances

Accounting department

What is the minimum to open a money market, student savings, classic and premium checking, IRA accumulator, and dedicated savings

Zero dollars

What is the minimum amount required to open a share savings account (1)

One dollar

What is the minimum to open a money market checking account

10,000 dollars

What does it cost to open any certificate account?

500$

What is the minimum amount required to transfer to your dedicated savings account

Ten dollars

What are the types of IRA’s and the maximum deposit per year

Traditional 7,500

Roth 7,500

Which IRA is tax deferred

Traditional

Which IRA is tax free

Roth IRA

Which loans are closed ended loans

Consumer and Home Equity

Which loans are open ended

Home equity line plus, line of credit , visa credit card

When is the due date for consumer loans

Whenever the customer chooses

When is the due date for home equity loans

30th

When is the due date for home equity line plus and the payment

30th 1.25 or 50 dollars

When is the due date for a visa credit card

28th 2.5 or 25$

When is the due date and payment for a line of credit

30th 3.5 or 25 dollars

Overdraft services is automatically available for which transactions

Checks and bill pay

Members must opt in for what kind of transactions

Debit card

What is the overdraft fee?

25 dollars per presentment

What is the overdraft service limit range?

0-2000 dollars

When is a loan late

1 day after due date

When would a late fee be charged on a loan

11 days past the due date

When would a loan be considered delinquent?

31 days past the due date

Who do you need to involve in delinquent accounts

A supervisor

List four ways to look up and account

1. Use card

2. Account number

3. Name/business name

4. SSN

What is an information code

A code that alerts you when something special is in the account

What are the three severity codes?

1. Collections

2. Security

3. Loss mitigation

Who do you call for Collections

Collections

Who do you call for security?

Fraud Management

Who do you call for loss mitigation

Loss mitigation

What is the information code for “follow restriction notes exactly?”

Restricted account

Which information code is linked to ‘see ID for all transactions

Verify ID/Lost ID

Which code is for ‘Only Fiduciary can transact not Beneficiary’

Fiduciary Transacts

What information code goes with ‘returned mail verify with member’

Bad address

What information code goes with ‘member has died please involve a supervisor’

‘Deceased account’

List three information codes that you can transact as normal

1. Freedom account

2. Member advocate

3. Employee/ employee spouse

List the six steps that make an account relationship

1. Direct deposit

2. Established vs. New

3. Prime plus vs. Savings only

4. Loans and Limits

5. Account Activity and Balances

6. Notes

What makes an account in good standing

1 dollar in savings

What is an account in good standing eligible for?

Member services

What is the alarm in your drawer called?

Bait clip

How many bills are in your bait clip?

6 bills

What denomination are bait clip bills in

20$ bills

What is recorded on bait clip bills

Serial number

What is the limit for both drawers

15k

What is your cash limit

3k

When balancing your drawer each bill needs to be what?

Individually counted

When counting bills make sure your bills are

Facing the same way

Count bills from

Largest to smallest

Keep cash in who’s view

The customers

How much cash do you have to have in order to fill out a CTR

Over 10,000

When would you need to fill out a SAR

When a transaction seems suspicious

When can you inform a member of an SAR

Never

When are three times a signature is required

1. Withdrawals

2. Cash back for check deposit

3. Transferring for a different account

When are the 4 times identification is required

1. Withdrawals

2. Cash back for a check deposit

3. Transferring to a different account

4. Giving out account info

What are the six different kinds of ID

1. Pin verified

2. Identification ID

3. Drivers license

4. Employee knows

5. Identified in a prior transaction

6. Asked question

List the six parts that make a check negotiable

1. Payee

2. Date

3. Amount

4. Maker

5. Drawee bank

6. Endorsement

List four types of personal endorsements

1. Standard

2. Special

3. Restrictive

4. Qualified

List three types of business endorsements

1. Business stamp

2. owner

3. Name of business

What is a cashiers check

An official check

What is a money order

A negotiable item

When the maker and the payee match what kind of check would it be?

Single party personal

When the maker and the payee are different people what kind of check would it be?

Two-party personal

Why are single party and two party checks so risky

1. No information on makers account

2. Cannot verify funds

Who do involve when you are presented with a Check 21

A supervisor

What checks are drawn off to America first

On-us checks

Combats connects require you to follow what two additional steps

1. Call the number

2. Write the authorization number

on-us checks over 100 dollars require what two additional things

1. Fingerprint

2. ID

Why do we give tellers check limits?

To protect you, the member, and America First Credit Union

What are the check limits for a two party/ single party on a new account and a new account savings only?

200$

What are all other checks limit

3000

How long is a case by case hold

2 days

How long is an exception hold

7 days

How much is available the next business day for a check hold

275 dollars

Which hold does America first default to?

Exception

We would only place a check on hold when what is questioned?

Collectibility

What is the maximum amount a cashiers check can be for?

No maximum

No including exemptions what is the fee for printing a cashiers check

2 dollars

A stop payment can be put on a cashiers check for how many days?

90 days

What is the maximum amount a money order can be for

1000 dollars

Not including exemptions what is the fee for money orders?

3 dollars

What is the fee for money orders with accounts that have premium checking

1 dollar

When do saving bonds become negotiable

1. 12 month after issue date

2. E, EE, and I series

3. Six month old member account

What credit cards do we accept at America first

1. Visa

2. Discover

3. Mastercard

What is America First’s credit card advance fee

1.5 percent of the amount

what are the steps to a teller routine

1. Greet

2. Verify

3. Summary

4. Build

5. Explain

6. Signature

7. Cash

8. Confirm

9. End