Management exam

technical skills

ability to use specific knowledge, techniques and resources in work

human skills

the ability to work with, communicate with subord. and understand others, motivate both individ. and groups

conceptual skills

the ability to see the big picture, the complexities of the overall org.

cultural awareness

awareness of how to deal with diversity

diagnostic skills

the ability to visualize the best response to the situation

communication skills

the ability both to convey ideas and info, and effectively receive ideas and info from others

decision-making skills

the ability to correctly recognize and define problems and opportunities, to select an appropriate course of action

time mgmt skills

the ability to prioritize work -> to work efficiently and to delegate appropriately

organization

a social system that operates through human activity
- people work together for a common goal
- they strive for surviving and operating effectively

management

planning, organizing, controlling, leading
- the financial, physical, information and human resources
- in an effective and efficient way

planning

the process of setting objectives and then determining the steps needed to reach them.

organizing

the process of assigning duties to personnel and coordinating employee efforts in order to ensure maximum effectiveness

controlling

guiding and regulating activities of an org. by means of management judgement, decision and action for the purpose of attaining agreed objectives

leading

is influencing the behaviour of org. members, the process of influencing people to direct their efforts toward to achieve some particular goals.

interpersonal roles

to coordinate and interact with employees and provide direction to the org.
- figurehead role
- leader role
- liaison (link) role

informational roles

associated with the tasks needed to obtain and transmit info for the mgmt. of the org.
- monitor role
- disseminator role
- spokesperson role

decisional roles

associated the methods managers use to plan strategy and utilise resources to achieve goals
- entrepreneur role
- disturbance handler role
- resource allocator role
- negotiator role

SMART goals

a model for setting targets
- Specific
- Measurable
- Achievable
- Relevant
- Timely

perspectives of mgmt.

• Classical mgmt. perspective

• behavioural mgmt. perspective

• quantitative mgmt. perspective

plan

it is a formal statement of intent that identifies goals and objectives and how they are to be achieved

job design

specialization, rotating jobs, job enrichment, job description

resource allocation

aligning tasks and people and other necessary resources

coordination

tools to make people work together, laid down rules, teamwork

departmentalization, organizational structure

based on the activities, knowledge and environment, thoughts of shareholders

division of labour

dividing work into small components so that the workers become specialists in their tasks

quantitative div. of labour

no specialization, parallel work

qualitative

activity specialization, no parallel work

authority

the right to command

coordination

the synchronization of the human efforts of individuals and groups for the purpose of attaining organizational efficiency