business theme 2 - customer service and the sales process

0.0(0)
studied byStudied by 0 people
learnLearn
examPractice Test
spaced repetitionSpaced Repetition
heart puzzleMatch
flashcardsFlashcards
Card Sorting

1/3

encourage image

There's no tags or description

Looks like no tags are added yet.

Study Analytics
Name
Mastery
Learn
Test
Matching
Spaced

No study sessions yet.

4 Terms

1
New cards

good customer service leads to

  • satisfied and loyal customers

  • positive brand image and reputation

  • competitive advantage

  • increased sales and repeat purchases

2
New cards

poor customer service leads to

  • poor customer satisfaction and low loyalty

  • poor brand image

  • inability to differentiate products and charge premium price

  • falling sales and repeat purchases

3
New cards

sales process

customer interest-speed and efficiency of service-customer engagement-post sales service-customer loyalty

4
New cards

depending on the product or service a business needs to consider

  • product knowledge of its sales staff

  • speed and efficiency of its service

  • customer engagement with its product

  • responses to customer feedback

  • post sales service provided