ABME 10 - Module H

Operations Management

• part of feasibility

• concerned in transforming resources (inputs) to become products and services

• crucial function in making offerings which makes customers happy.

Operations

highly depends on marketing, in terms of what customers what, as well as quantity they demanded.

What are necessary

Identify a target market which is attractive enough to venture

Forecast the market size as this are necessary inputs for operations management

Product/Service Design

• the form

• function

• production

Value Chain

is the process of activities which traces the value addition and transformation happening in a product from resources until it reaches the customers

Raw Materials Production

• Extraction

• Production

• Transportation

Processing

• Quality Control

• Processing

• Warehousing

• Packaging

Distribution

• Transporting

• Warehousing

• Delivery

Retailing

• Wholesailing

• Retailing

Consumption

by consumers

Location Management

selecting a location both for the production of your goods and services and for the outlet where customers may access and buy your goods should be strategically planned.

Quality Management

the capacity of an organization to produce the quantity needed is the basic requirement

Product Quality

Performance
Appearance
Reliability

Durability

Safety

Consistency

Service Quality

Convenience
Responsiveness
Reliability

Courtesy

Speed of Service

Consistency

Quality

is seen in various dimensions and each products have its own specifics

Human Capital

the most valuable resource an enterprise could have

General Manager

the overseer of all operations in a company

Functional Managers

covers marketing, operations, human resources, and finance

Role of Human Resource Management

the right number
the right people
the right skills
right jobs
right amount of compensations of their work

Value Chain Mapping

identifying the role of the enterprise that the organization plays, the processes they will participate,the resources they will use, and the partners who will help them achieve their goals