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The regulatory agency responsible for investigating public complaints against SPs or security agencies is what?

Security Programs Division, Ministry of Justice

The term __________ refers to a skilled practitioner who is effective, organized, competent, and businesslike.

Professional

All interactions with emergency services must be documented in the SP's notebook. The SP should make particular effort to record his or her assessment of the level of service provided by the agency. (TRUE/FALSE)

False

Which agencies provide emergency medical response services?

Fire, and BC Ambulance Service

When protecting against hazards resulting from human actions, one thing that an SP can do is to assist police with information during the investigation of a crime. (TRUE/FALSE)

True

What is the core function of security personnel?

To protect people and property from various types of hazards.

To whom does public security provide service?

All members of the public

As part of a customer service orientation, an SP must provide media representatives with all the information they need regarding an incident at the location. (TRUE/FALSE)

False

The term __________ means recognizing one's moral duties and obligations.

Ethics

The term __________ refers to internalized inaccurate beliefs about people.

Stereotype

What steps are involved in incident response?

1. Assess
2. Plan
3. Act
4. Reassess

SPs should assess an individual based on the person's _________.

Actions

The term __________ refers to the way people conduct themselves.

Deportment

What are the three elements of a customer service orientation?

1. Appearance
2. Demeanour
3. Problem

Give examples of unethical behaviour on the part of the SP.

1. Not reporting a fellow SP who is acting unethically.
2. Caving into peer pressure discouraging new employees from informing on peers.
3. Using authority to gain favours from others.

Give examples of ethical behaviour on the part of the SP.

1. Reporting unethical behaviour of peers.
2. Not accepting gifts or special treatment.
3. Act professionally and in the best interest of the general public at all times, regardless if being supervised or not

In BC, the security industry is regulated by ________ and _______.

The Security Services Act, and the Security Service Regulation. (SSA and SSR)

What does the term "security guard" refer to?

1. Contract security guard services
2. In house security guard services, including hospitals, universities, banks, retail outlets, loss prevention personnel, doorpersons, and bodyguards.

What are the three areas of professional conduct?

1. knowledge, skills, and qualities
2. Professional appearance
3. Professional deportment

What is professional deportment?

The way people conduct themselves, including both verbal and nonverbal communication. It involves projecting a professional image.

What are the three relevant sections of the Charter?

Section 7: Everyone has the right to life, liberty, and security of the person.
Section 8: Everyone has the right to be secure against unreasonable search and seizure.
Section 9: Everyone has the right not to be arbitrarily detained or imprisoned.

What must an SP do if they witness a crime where hatred against a certain group appears to be a motivating factor?

Provide that information to the police.

What is the SP's primary responsibility?

Protect their client/employer's interests.

At its most basic, what is the function of a security professional?

Protect people, property, and information.

What is the difference between public and private security?

Public: provided by the police, funded by taxes.

Private: provided by SPs, funded privately.

What are the responsibilities of public security officials?

Prevent and detect crime, apprehend offenders, preserve and protect life and property, enforce the law.

What are the responsibilities of private security officials?

Protect private interests.

What are the two main categories of private security?

1. Contract

What are the two types of functions SPs perform?

1. Static

What are the four steps of incident response?

1. Assess
2. Plan
3. Act
4. Re

What are three types of evidence?

1. Objects
2. Statements
3. Documents

What are the guidelines to follow at an incident scene?

1. Do not touch anything
2. Secure the area and limit access
3. Note of changing conditions.
4. Make a detailed record of all happenings, including all individuals who enter and exit the area.

What should the SP do if asked to provide a copy of their report to emergency services personnel?

Follow the client's policy regarding disclosure of reports.

When dealing with representatives of regulatory agencies, what must SPs do?

1. Clearly identify themselves as SPs
2. Be professional
3. Keep the client's policies and interests in mind
4. Assist the agency representatives wherever possible
5. Avoid interfering with the agency's process and function.
6. Document the interaction

List some jobs SPs could do.

List some general duties of SPs.

the public's perception of SPs and their companies is an element of what?

presence

which of the following are principles of fundamental justice?

a. a person is considered innocent until proven guilty beyond a reasonable doubt
b. restrictions to individual rights are reasonable
c. a person has the right to privacy
d. all of the above
e. [a] and [c]

a. a person is considered innocent until proven guilty beyond a reasonable doubt

In order to be "causing a disturbance and loitering", the accused must be in a public place. (TRUE/FALSE)

True

The _______ is a body of rules that regulate the members of society.

Law

The term "facts in issue" refers to what?

date, time, and location of the offence, the identity of the offender, and the essential elements of the offence

The power of citizen's arrest permits an SP to arrest someone whom the SP finds committing a summary offence. (TRUE/FALSE)

False

Which of the following are duties that SPs must perform when making an arrest?

a. identify themselves as SPs
b. take physical custody of the person being arrested
c. offer to phone a lawyer to represent the person
d. [a] and [b]
e. [a] and [c]

d. identify themselves as SPs, and take physical custody of the person

The Criminal Code identifies certain situations in which the use of force is allowed. These are:

a. preventing an offence
b. preventing an offense
c. responding to an assault
d. all of the above
e. [a] and [c]

d. all of the above

When a use of force incident is assessed, one principle that applies to the assessment is: was the SP injured, and if so, how serious was the injury? (TRUE/FALSE)

False

What are the two branches of law?

Civil and Criminal

An SP may only arrest those persons who are committing a civil offence. (TRUE/FALSE)

False, an SP may only arrest those persons who are committing a CRIMINAL offence (FEDERAL).

Criminal law and civil law are also referred to as what?

Statute law

What are the fundamental freedoms laid out in the Canadian Charter of Rights and freedoms?

1. freedom of conscience and religion
2. freedom of thought, belief, opinion, and expression, including freedom of the press and other media of communication
3. freedom of peaceful assembly
4. freedom of association

what are the principles of fundamental justice?

1. a person is considered innocent until proven guilty
2. a person has the right to fully answer and defend any charge against him or her
3. a person has the right to be heard by a reasonable and impartial tribunal
4. (added in 1990) a person has the right to remain silent

what are the rights on detention?

1. to be informed promptly of the reasons therefore
2. to retain and instruct counsel without delay and to be informed of that right
3. to have the validity of the detention determined by way of habeas corpus and to be released if the detention is not lawful

when does the right to privacy begin when the accused person is attempting to contact legal counsel?

The moment the accused person makes contact, not before.

what is the difference between the Canadian Human Rights Act and the BC Human Rights Code?

The Canadian Human Rights Act is regulated and governed by federal legislation applying to things like airlines, chartered banks, Canada Post, RCMP, and the BC Human Rights Code is provincial, applying to provincially regulated businesses and agencies (schools, hospitals, medical clinics, private businesses)

Under the security services act, SPs are prohibited from carrying or using firearms unless authorized by their employers. (TRUE/FALSE)

False

Under the law, those who attend a licensed liquor establishment must not carry any weapons unless they have a lawful reason to do so. (TRUE/FALSE)

True

what are the aspects of an offence?

1. actus reus

what are summary offences?

minor offences

what are the penalties for summary offences?

what are the three crimes against property?

what is mischief?

wilfully destroying or damaging property

what type of offence is mischief?

a dual offence, but in the event that the act poses a danger to life, it will be tried as an indictable offence

what are the elements of theft?

can a living thing be the subject of theft?

yes. Theft can apply to both living things and non

when is the act of theft considered complete?

when one of the following happens:

what type of offence is theft?

less than $5,000

what is the penalty for theft over $5,000?

imprisonment up to 10 years

what are the essential elements of break and enter?

what is considered "breaking in"?

what are the "places" someone can break into?

can an individual "break and enter" into a vehicle?

no

what are the three crimes of violence against people?

how is assault defined in the criminal code?

in multiple different ways:

Section 265(1)(A)

applying force intentionally, directly or indirectly, to another person without that person's consent

Section 265(1)(B)

the accused person tries or threatens, through a gesture or action, to apply force to someone. The accused person must have the ability to apply force/make the other person believe they have that ability

Section 265 (1)(C)

the accused person accosts, impedes, or begs from another person while openly carrying a weapon or object that looks like a weapon.

Section 267

prohibits the use of weapons to assault/intimidate people and sets out the penalties for causing physical (bodily) harm as a result of an assault. Where bodily harm = broken bones, lacerations, deep cuts, wounds

What is the penalty for a summary assault?

imprisonment not exceeding 18 months

what is the penalty for indictable assault?

imprisonment not exceeding 10 years

what are the essential elements of robbery?

what are the essential elements of uttering threats?

what are the three offences against public order?

what are the essential elements of causing a disturbance and loitering?

what is the definition of trespassing at night?

what is loitering?

hanging around an area with no specific purpose

what is prowling?

moving around in a secretive way

what is the definition of "night" according to the criminal code?

9pm

what are the essential elements of an indecent act?

the private security industry in BC is regulated by ____ and ____.

Security Services Act (SSA) and the Security Services Regulation (SSR)

what items are SPs prohibited from using while working?

what is the difference between Freedom of Information and Protection of Privacy Act, and the Personal Information Protection Act?

the FOIPPA applies to the public sector, making public bodies more open and accountable by providing the public with a legislated right of access to records
the PIPA applies to the private sector. It sets out how private organizations may collect, use, and disclose personal information. Protects personal privacy by prohibiting unauthorized collection, use, or disclosure of info.

opinions about third parties belong to third parties (TRUE/FALSE)

true

freedom of information rules apply to email, voicemail, records, and home office records. (TRUE/FALSE)

True