Exam 3: Multiple Choice Review

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Her teacher has instructed Senora to use the traditional approach to create the organization’s structure. What should Senora do?

A) create an organizational structure with vertical and horizontal configurations

B) use an organizational process to create a matrix design

C) create a virtual organization

D) use the organizational structure to control creativity

E) create a matrix structure that will adhere to the unity of command principle

A

A salesperson in the shipping division is told by accounting to submit weekly expense reports, while his own supervisor wants them monthly. Preparing the form takes two hours, and the salesperson prefers to focus on sales. The salesperson is likely experiencing a problem with:

A) line authority

B) delegation of authority

C) centralization

D) chain of command

E) organizational synergy

D

Job specialization can result in ____.

A) high job satisfaction.

B) employee boredom.

C) low employee turnover.

D) complicated job designs.

E) low absenteeism.

B

The Greenfield Tech Company moved employees between different jobs so they could learn new skills and gain experience in various roles. This approach is known as:

A) task aggregation

B) job specialization

C) job enlargement

D) employee specialization

E) job rotation

E

After a major disaster, BrightWear Inc. let employees donate their paid time off to coworkers who were affected. This helped employees feel more involved and motivated through intrinsic motivation. BrightWear used:

A) standardization

B) sequential interdependence

C) pooled interdependence

D) empowerment

E) transactional intradependence

D

Summit Insurance Group has five divisions: personal, small business, major commercial, core commercial, and employee benefits. The company is organized by product lines. Summit Insurance Group uses ____ departmentalization.

A) boundaryless

B) product

C) customer

D) functional

E) matrix

B

InnovateLab (the "I" stands for innovation) forms project teams to conduct field research for its clients. You can expect that InnovateLab’s project teams will be ____.

A) composed of employees from different functional areas.

B) created to complete specific, one-time projects within a set timeframe.

C) led by a project manager.

D) flexible enough to transition between projects.

E) all of the above.

E

Group cohesion tends to be strongest during the ____ stage of team development.

A) storming

B) norming

C) forming

D) conforming

E) informing

B

To reduce costs and improve efficiency, Apex Industries is replacing its traditional assembly line with a system where employees work in groups, each performing multiple tasks and cross-trained for others’ roles. Apex Industries is using ____.

A) semi-structured teams.

B) ad hoc committees.

C) work teams.

D) functional departments.

E) venture teams.

C

Apex Industries, a leading coatings and paints manufacturer, formed a cross-functional team with members from various departments to increase plant availability and decrease downtime. For this team to be successful, it must avoid ____ conflict.

Type-A

A sales manager has carefully selected the members of two sales teams so that they have as nearly as possible identical skills and abilities. Both are assigned potential customers in the same industry. Both groups are offered the same rewards. One team makes the sale, and the other does not. This information tells you that ____.

A) performance and motivation are unrelated

B) the concept of synergy is faulty

C) one of the components that leads to job performance was weak

D) nothing motivates some people

E) all of these are true

C

A glass of water and shelter from a snowstorm would be examples of ____, and a gold necklace and tickets to see professional wrestling would not be.

A) intangible motivators

B) perceptional drives

C) motivational cues

D) performance modifiers

E) low-order needs

E

In the world of athletics, women often receive less media coverage, fewer promotional opportunities, and limited institutional support compared to their male counterparts. According to equity theory, media coverage, access, promotion, and institutional support are all examples of undesirable ____ for female athletes.

A) referents

B) valences

C) expectancies

D) outcomes

E) certainties

D

A university provides significantly smaller scholarships and fewer training resources to its women’s track team compared to the men’s team, despite both having similar performance records. The female athletes feel they are being treated unfairly. What kind of inequity are these athletes experiencing?

A) adverse valence

B) negative instrumentality

C) underreward

D) negative outcome

E) overreward

C

According to some industrial psychologists, ____ is a function of motivation times ability time situational constraits.

A) leadership skill

B) creativity

C) job performance

D) performance value

E) compliance

C

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and "having a good fight"?

A) establish common goals

B) work with more, rather than less, information

C) maintain a balance of power

D) inject humor into the workplace

E) always resolve issues by consensus

E

Which of the following statements about federal employment law is true?

A) This body of law has not changed during the last two decades.

B) Federal law prohibits the use of gender, race, and age as the basis for employment decisions under all circumstances.

C) All federal laws are administered by the Department of Labor.

D) Federal employment laws do not deal with training and development activities.

B

The decision to not hire a 98-pound job candidate for a position as a dock worker, where the role requires moving 60-pound boxes of produce, is legally justified by ____.

A) the four-fifths rule.

B) adverse impact rulings.

C) bona fide occupational qualifications (BFOQs).

D) gender selectivity.

E) benefits and features for occupational quality (BFOQs).

C

A study in the construction industry found that 82 percent of the time equipment is stolen from building sites workers are the culprits. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.

A) validated.

B) EEOC certified.

C) legally authorized.

D) corroborated.

E) legally binding.

A

The International Religious Tolerance Association (IRTA) was founded in 1985. By the end of the 1990s, interfaith events were being held in over a dozen states, and today there are 20 chapters that have raised millions for charity. However, even the IRTA is not exempt from concerns about discrimination. To avoid claims of ____, members of all faiths are allowed to participate in all IRTA events.

A) bona fide discrimination

B) disparate treatment

C) gender selectivity

D) quid pro quo selectivity

B

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

A) creativity tests

B) cognitive ability tests

C) personality tests

D) achievement tests

E) work sample tests

E

A project manager has carefully selected two teams for a software development project, ensuring they have nearly identical technical skills and experience. Both teams are given the same project goals and deadlines. Both teams receive the same resources and support. One team completes the project on time, while the other does not. This information suggests that ____.

C)