module 9 motivation and leadership
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14 Terms
Maslow’s Hierarchy
Five levels of needs: : physiological → safety → social → esteem → self-actualization
Theory X
Assumes workers dislike work and avoid responsibility
Theory Y
Assumes workers enjoy work and seek responsibility
Herzberg Hygiene Factors
Conditions preventing dissatisfaction (salary, policies)
Herzberg Motivators
Factors creating satisfaction (achievement, recognition)
Goal-Setting Theory
Specific, challenging goals improve performance
Equity Theory
Employees compare input-output fairness with others
Expectancy Theory
Motivation = Expectancy × Instrumentality × Valence
Autocratic Leadership
Leader makes decisions alone
Democratic Leadership
Leader involves employees in decisions
Laissez-Faire Leadership
Minimal leader involvement
Transformational Leadership
Inspires employees to exceed expectations
Transactional Leadership
Uses rewards and punishments
Servant Leadership
Leader prioritizes follower growth and well-being
Note 
Flashcards (22)