Cultural Adaptation and Diversity Management in Tourism

A comprehensive set of vocabulary flashcards covering cultural adaptation, cultural competence, Philippine laws on diversity, and conflict management in the tourism and hospitality industry.

Cultural Adaptation

The process of adjusting behaviors, communication, and practices to fit cultural expectations and align with the cultural norms of others.

Cultural Competence

The ability to understand, communicate, and interact effectively with people from different cultural backgrounds through awareness, knowledge, skills, and attitude.

Ethnocentrism

The belief that one's own culture is superior to others.

Language Differences

A cultural barrier caused by miscommunication due to vocabulary, accents, or idioms.

Stereotyping

The act of assuming specific traits about an individual based on their nationality or ethnicity.

Cultural Intelligence (CQ)

A multidimensional construct consisting of Cognitive, Emotional/Motivational, and Behavioral interest and interest in functioning in multicultural settings.

Cognitive CQ

Knowledge of cultural norms, values, and practices.

Behavioral CQ

The ability to adapt verbal and non-verbal actions appropriately in different cultural contexts.

Race

Socially constructed categories based on physical traits.

Ethnicity

Shared cultural traits, language, traditions, and ancestry.

Bias

A preference or prejudice that affects an individual's judgment.

Discrimination

Unfair treatment provided to individuals based on their identity.

Sex

Biological traits that distinguish individuals.

Gender

Social roles and expectations associated with being male, female, or other identities.

RA 9710

Also known as the Magna Carta of Women; it ensures gender equality and protection for marginalized women.

RA 7877

The Anti-Sexual Harassment Act which penalizes harassment and requires the establishment of reporting mechanisms.

Safe Spaces Act (RA 11313)

Law protecting individuals from gender-based sexual harassment (GBSH) in public spaces, workplaces, schools, and online platforms.

Intersectionality

The concept that overlapping identities (e.g., age, LGBTQ+ identity, socioeconomic status) shape unique experiences of privilege or discrimination.

Diversity

The presence of differences within a given setting.

Equity

The practice of ensuring fair treatment and access for all individuals.

Inclusion

The state of feeling welcomed and valued within an organization or environment.

Cultural Barriers

Obstacles to effective communication arising from differences in cultural background, values, beliefs, and practices.

Cross-cultural exchange

The mutual sharing of traditions, languages, values, customs, and beliefs to promote collaboration.

Interdependence Conflicts

Workplace disputes that arise when tasks rely on others' cooperation or output.

High power-distance

A cultural orientation where individuals avoid questioning managers and respect strict hierarchy, common in the Philippines and India.

Low power-distance

A cultural orientation where open debate is encouraged and authority is viewed more horizontally, common in Denmark and the Netherlands.

54%

The percentage of the global tourism workforce made up by women.

60-80%

The estimated percentage of workplace disputes that stem from personality clashes rather than technical issues.