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What is FTP
Client-server protocol
Used to upload and download files
Insecure because it transmits in plain text
Ports: tcp20(Server)/tcp21(Client)
What is Telnet
Sends usernames and passwords in plain text
Ports: tcp23
Text-based command-line interface for remotely configuring devices like routers and switches
What is SSH
Used for shell/command-line access to remote systems
Port: tcp22
Encrypts transmitted data
Secure remote command-line connectivity for server administration and secure file transfer (via SFTP/SCP)
What is SMTP
Sending and relaying email messages using the store and forward model
Uses MAIL FROM: to specify sender and RCPT TO: to designate the recipient
Port tcp25 (tcp587 for SMTPS)
SMTPS uses TLS/SSL encryption
What is DNS
Translates human-readable domain names into IP addresses
use nslookup to verify DNS resolution
TCP/UDP port 53
Common DNS record types
A Record: Maps a hostname to an IPv4 address
AAAA Record: Maps a hostname to an IPv6 address
CNAME Record: Creates an alias for a hostname
MX Record: Specifies mail server
TXT Record: Stores arbitrary text commonly used for SPF, DKIM, and DMARC
PTR Record: Performs a reverse lookup
When do you check for DNS issues
When you can ping an IP address but can’t load websites
What is DHCP
Automatically assigns IP addresses, subnet masks, default gateways, and DNS information to clients
DORA (Discover, Offer, Request, Acknowledge)
Static manually assigned and Dynamic are randomly assigned
Port: udp67(Server), udp68(Client)
When do you need to troubleshoot DHCP
When the IP address is in the 169.254.x.x range (APIPA assignment)
Use ipconfig /release and ipconfig /renew to reset a client’s network settings
What is HTTP and HTTPS
Ports: tcp80(HTTP), tcp443(HTTPS)
Transmits web traffic
HTTP isn’t secure while HTTPS encrypts data with TLS/SSL encryption
What is POP3
Port: tcp110
Protocol for receiving emails
Deletes messages from the server after delivering them to the client
Used for devices with limited storage
What is IMAP
Ports: tcp143(insecure), tcp993(secure)
Receives emails like POP3, but doesn’t delete them from the server
Used for synchronization
What is NetBIOS
Port 137 (UDP/TCP) NetBIOS Name Service (NBNS): Name registration and resolution
Port 138 (UDP): NetBIOS Datagram Service for connectionless communication and broadcast messages
Port 139 (TCP): NetBIOS Session Service for establishing Connection-orriented sessions for file and printer sharing
Port 445 (TCP/UDP): Direct hosting of SMB over TCP/IP, used by Windows 2000 and later to bypass NetBIOS
Called NetBT when transferred over TCP/IP
Use nbtstat to troubleshoot
What is LDAP
Port tcp389
Used for authentication
Sends data in clear text
LDAPS encrypts over port tcp636
What is SMB also known as CIFS
Allows clients to read/write files and request services from servers on a network
Ports: tcp445, tcp/udp 137,138, and 139 (look to NetBIOS for uses)
v1 is insecure, v2/3 offer better performance and security
Cross platform with Linux
What is RDP
Port tcp3389
Provides a full graphical desktop session
Only used by windows Pro and up
Not secure by default but can be protected with VPNs, NLA, or jump boxes
RDP vs. Quick Assist
RDP for unattended administrative access or when the user does not need to see the session; Quick assist or Remote Assistance for Attended support where the user must approve and watch the technician
RDP vs. VNC
RDP for Windows-to-Windows connections; VNC(port 5900+) for cross-platform remote control
RDP vs. SSH
RDP for graphical desktop access; SSH for secure command-line administration, mainly Linux or network devices
RDP vs. VPN
VPN to gain network access to internal resources (like file shares); RDP to control the desktop interface of a specific machine
What is TCP
Connection oriented and reliable protocol
Establishes a connection before sending data
Tracks packets
Ensures correct arrival sequence
Retransmits lost data
integrity>speed
What is UDP
Connectionless and unreliable
Sends data without establishing a connection
Faster than TCP
Speed>accuracy
Characteristics of the 2.4 GHz Band
Longer range and better penetration
Lower speeds
High congestion
Only 3 non-overlapping channels (1,6, and 11) in North America
Supports 802.11b, 802.11g, 802.11n and Wi-Fi 6 (802.11ax)
Required for Legacy devices and IoT sensors
Characteristics of the 5 GHz Band
Higher speeds and less congestion
Shorter range and poor penetration
Larger number of non-overlapping channels allowing for better channel planning and wider bandwidths
Supports 802.11a, 802.11n, and Wi-Fi 5 (802.11ac)
Ideal for laptops, smartphones, and high-bandwidth activities
Characteristics of the 6 GHz Band
High speeds and less congestion but shorter range and poor penetration
Low number of overlapping channels
Only supports 802.11ax
What devices cause interference over the 2.4 GHz band
Microwaves
Cordless phones
Baby monitors
Bluetooth devices
Characteristics of 802.11a
Frequency band: 5 GHz
Max theoretical speed: 54 Mbps
Key Characteristics: Deprecated; early 5 GHz standard
Characteristics of 802.11b
Frequency band: 2.4 GHz
Max theoretical speed: 11 Mbps
Key Characteristics: First widely adopted; susceptible to interference
Characteristics of 802.11g
Frequency band: 2.4 GHz
Max theoretical speed: 54 Mbps
Key Characteristics: Backward compatible with b; uses OFDM
Characteristics of 802.11n
Frequency band: 2.4 and 5 GHz
Max theoretical speed: 600 Mbps
Key Characteristics: Introduces MIMO; Uses 20/40 MHz channels
Characteristics of 802.11ac
Frequency band: 5 GHz
Max theoretical speed: 7 Gbps
Key Characteristics: Wi-Fi 5; uses wider channels (80/160 MHz) and MU-MIMO
Characteristics of 802.11ax
Frequency band: 2.4 and 5 GHz
Max theoretical speed: 14 Gbps
Key Characteristics: Wi-Fi 6; Improved efficiency and latency for dense environments
What is WPA2
Baseline when WPA3 is unavailable and is more secure than outdated WEP
Uses AES-CCMP encryption
Uses 802.11X/EAP
Uses PSK
Vulnerable to offline dictionary attacks if passphrase is weak
What is WPA3
Preferred modern choice
Enhanced security by using SAE instead of PSK to resist offline dictionary attacks
Uses 802.11X/EAP
Uses AES-CCMP or GCMP encryption
What is NFC
Used for contactless payment, access control, bootstrapping, and Bluetooth pairing
Bidirectional data exchange
Does not require line of sight
Vulnerable to data interception (if unencrypted), man-in-the-middle attacks, denial of service (via frequency jamming), and the need for authentication to prevent unauthorized transactions or access if a device is lost
Hold closer if not working
What is RFID
Use radio frequencies to submit authentication information to access points
Unidirectional
Used for authentication and tracking
Some contactless payments and smart cards
Supply chain, logistics, and access control