VIDEO 2 - Communication: Characteristics, Process, Types, 7Cs, barriers to communications, & Importance

Talking

Simply speaking words or sentences.

Communication

haring information between two or more people to reach a common understanding.

Characteristics of Communication

• Minimum of two persons – There must be a sender and a receiver.

• Two-way process – Communication is complete only when the receiver understands the message.

• Different forms – Can be an order, report, instruction, question, etc.

• Influenced by mood and thinking – Emotions and thoughts affect communication.

• Builds relationships – Helps improve human behavior and interpersonal relationships.

• Circular process – Starts with the sender and ends with the sender through feedback.

Communication Process

1. Sender

• The person who starts the communication.

• Creates and sends the message.

2. Message

• The information or idea being communicated.

• May be verbal or non-verbal.

3. Encoding

• Changing ideas into words, symbols, gestures, or signs that others can understand.

4. Channel

• The medium used to send the message.

• Examples:

  • Face-to-face

  • Telephone

  • Email

  • Television

  • Computer

5. Receiver

• The person who receives the message.

6. Decoding

• Understanding and interpreting the message.

7. Feedback

• The receiver's response.

• Shows whether communication was successful.

Verbal Communication

Uses words and language to communicate.

Types of Verbal Communication

Intrapersonal Communication - Communication with yourself.

Interpersonal Communication - Communication between two people

Oral Communication - Uses spoken words only.

Public Communication - One speaker communicates with many people.

Non-Verbal Communication

Communicating without words.

Types of nonverbal communication

Kinesics - Communication through body movements.

Paralanguage - Communication through how something is said, not the words themselves. (tones, etc)

Haptics - Communication through touch.

Written Communication

Communication through written words.

Visual Communication

Uses images and visual elements to communicate.

Listening Communication

Carefully receiving and understanding information.

The Seven C's of Effective Communication

1. Clear

• Easy to understand.

• Focus on one main idea.

2. Correct

• Free from grammar and spelling mistakes.

• Uses accurate information.

3. Complete

• Gives all necessary information.

• Includes clear instructions or action needed.

4. Concise

• Short and direct.

• Avoid unnecessary words.

5. Concrete

• Specific and factual.

• Confident and convincing.

6. Coherent

• Ideas are organized logically.

• All parts connect smoothly.

7. Courteous

• Respectful and polite.

• Avoid rude or aggressive language.

Barriers to Communication

Distortion

• When the message changes from what the sender intended.

1. Psychological Barriers

• Mental or emotional conditions affecting communication.

• Examples:

  • Stage fright

  • Depression

  • Speech disorders

  • Anxiety

2. Linguistic Barriers

• Different languages cause misunderstanding.

3. Physical Barriers

• Environmental obstacles.

• Examples:

  • Noise

  • Closed doors

  • Faulty equipment

4. Emotional Barriers

• Strong emotions interfere with communication.

• Examples:

  • Anger

  • Frustration

  • Excessive humor

5. Cultural Barriers

• Differences in culture, religion, customs, food, and behavior.

6. Attitude Barriers

• Negative attitudes affect communication.

• Examples:

  • Ego

  • Selfishness

  • Introversion

  • Lack of consideration

7. Physiological Barriers

• Physical conditions affecting communication.

• Examples:

  • Hearing problems

  • Dyslexia

  • Voice disorders

8. Technological Barriers

• Problems with technology.

• Examples:

  • Poor internet

  • Outdated hardware

  • Lack of technical skills

Importance of Communication

1. Connection

• Builds relationships.

2. Basis of Coordination

• Helps people work together.

3. Fluent Working

• Makes organizations run smoothly.

4. Increase in Size

• Supports communication in growing organizations.

5. Growing Specialization

• Helps different departments cooperate.

6. Competition

• Helps businesses stay competitive through effective communication.

7. Decision Making

• Provides information needed for good decisions.

8. Trade Union Movement

• Maintains good relationships between workers and management.

9. Human Relations

• Builds trust, loyalty, and teamwork.

10. Public Relations

• Keeps customers, government, and stakeholders informed.

11. Personal Growth

• Improves career opportunities, promotions, and workplace success.

12. Interpersonal Relationships

• Strengthens relationships with family, friends, and coworkers.