Proof Coomm -- Rithu

Intrapersonal communication

Communication with yourself

Interpersonal communication

Communication one to one

Group communication

Communicating with more than one person

Nonverbal communication

Tone, facial expressions, body language, etc.

Attitudinal

Barrier to communication when a person doesn't like what is being said and does not want to be there

Cultural

Barrier to communication; being of different cultures and not understanding what someone else is saying

Educational

Barrier to communication; different levels of intelligence and being bored due to not understanding or not being engaged in the content

Environmemtal

Barrier to communication; being too hot or too cold

Social

Barrier to communication; different social classes or different experiences

Extroversion

Personality type; outward toward people and things, action oriented, prefers to be around others

Introversion

Personality type; inward towards ideas and concepts, quiet and concentrated, prefer to be alone

Sensing

Personality type; focus on 5 senses (experience), prefer learned skills, pay attention to details

Intuition

Personality type; focus of possibilities (6th sense), patterns and expectations, prefers adding new skills, looks at big picture

Thinking

Personality type; logic of situation, truth and principles, brief and businesslike, intellectual criticism

feeling

human values and needs, people and harmony, friendly and personal, loyal support, care and concern for others

judging

decisive, "planful", self-regimented, purposeful, focus on completing tasks, makes decisions quickly

perceiving

curious, spontaneous, flexible, adaptable, tolerant, focus on starting tasks, postpones decisions

panel

type of discussion where members face the audience but talk to each other

symposium

type of discussion with opposing points of view, more formal, discussion leaders

town hall meeting

type of discussion where a vote is taken, audience is able to speak their mind and ask questions

round table

type of discussion used in businesses and corporate industry, 3-8 participants

avoidance

conflict resolution strategy: avoiding or keeping away from something, issue is trivial, can't win

accomodation

conflict resolution strategy: adjustment of differences, reconciliation, find out you were right, issue is less important to you than to others

coercion

conflict resolution strategy: to compel by force, intimidation or authority, especially without regard for individual desire; imperative you have your way, willing to live with the consequences

compromise

conflict resolution strategy: settlement of differences by mutual concessions, goals are more important, but you can give in on some, achieve a temporary settlement

negotiation

conflict resolution strategy: tactic used to gain a favorable outcome; have something to trade for what you want to accomplish, others are willing to bargain, business agreement

collaboration

conflict resolution strategy: something created by working jointly with another or others; all have concerns that are too important to be compromised or negotiated away, long term relationship between/among the parties is important, build consensus among all parties

appreciative

listening to enjoy the sound, such as music

discriminative

listening to single out a particular sound, such as your name in a crowd

empathetic

listening to improve mutual understanding and trust, such as with a doctor

critical

listening for accuracy and meaning, such as in a class

deliberative

listening to analyze and evaluate message so you can accept or reject a point of view, such as in a debate

communication filters

experience, age, attitude, emotions, family, morals, bias, physical condition, religion

criticism

1. Clear picture of what you want accomplished
2. Concise in the information you give, do not add unneeded extras
3. Be complete. Tell them everything that needs to be improved, and give all the information they need to improve

55%

percentage of communication based on body language

positive body language

relaxed posture, relaxed arms, nodding in agreement, good eye contact, leaningcloser

negative body language

body tension, arms folded, speaking hand to mouth, fidgeting, yawning

good posture

sitting up straight, forearms on the table, legs crossed at ankle or closer together, leaning in, smiling, nodding; makes people feel as if you are engaged in the conversation and are actively listening

autocratic

leadership style; leader retains power and makes all decisions without input of others

laissez-faire

leadership style; little or no direction, gives followers freedom, followers set goals to make decisions, resolve problems on their own

democratic

leadership style; keeps others informed, shares decision making and problem solving, has final say but asks for others' input

auditory

learning style; read aloud, brainstorming, dialogue

visual

learning style; enjoy reading and writing tasks, graphs and visuals

kinesthetic

learning style; hands-on, activity based, listen to music while working

aggressive

pushy, cares little about the feelings of others, no room for compromise

assertive

direct, yet tactful, speaker knows when to talk and when to be quiet, create a mood of harmony

passve

shows a lack of energy, appears disinterested or uninvolved

manuscript

ADVANTAGES: unlikely to make mistake in content, security blanket which gives confidence
DISADVANTAGES: might lose touch with audience, can lose place, lose animation, unnatural

memorized

ADVANTAGES: no notes, can plan gestures, facial expressions, movement
DISADVANTAGES: can make you nervous, can lose place, puts the word sin charge, spend too much energy remembering

extemporaneous

ADVANTAGES: natural, can pay attention to audience feedback, body can get into communication process, most believable
DISADVANTAGES: might forget something, may not be fluent, but can dynamize audience

impromptu

ADVANTAGES: natural, can pay attention to audience feedback, body can get into communication process, can look witty and intelligent
DISADVANTAGES: dead space, vocal pauses, fill with "uhs" and "like", can lose train of thought, mistakes can cause lose of confidence

fact

a statement that is proven to be true, used in informative speeches

opinion

a personal belief or idea, cannot be proven

ethics

our sense of right and wrong

lack of focus

distractions keep you from being productive

lack of mental breaks

mental exhaustion keeps you from finishing tasks

lack of knowledge

not knowing how to complete a task you are assigned

lack of diversity

when you do not have the experience or diversity to be aware of how a project might affect others or be effective to others

bandwagon

everyone is going it, you should too

testimonial

quotes or endorsements which connect a famous or respectable person with a product or item

loaded words

using fantastic words like new, improved, and best

misuses of statistics

when statistics are based on a falsehood or small pool

name calling

smearing or damaging an opponent to make product or company look better

stereotyping

labeling an opponent negatively

plain folks

makes leaders look like everyone else or common so they "connect" with a larger audience

snob appeal

aims to flatter; makes insinuations that this product is better than that or ahead of the times

transfer

makes you view a chosen product or person as you would view something else you have seen or know about

deductive reasoning

top-down reasoning; whales are mammals, mammals give birth to their young, therefore whales give birth to their young

inductive reasoning

bottom-up reasoning; data gathered used to determine patterns; baby ducks are yellow because that is all I have seen, so the baby duck I see today will be yellow

red herring

introduces a different argument to distract from the topic at hand

fallacy of relevance

ad hominem attack, personal attack, non-topical to argument

fallacy of ambiguity

from the imprecise use of language

straw man

misrepresents a position and then attacks the misrepresentation

fallacy of presumption

assuming the confusion as part of the presumption, hasty generalizations, makes a confusion based on generalities that are inaccurate

false premise

one of the premises that conclusion is formed on is incorrect

mistaken causality

assumes a casual link that does not exist

ethos

ethical/personal appeal, audience sees you as honest and trustworthy

pathos

emotional appeal, create an emotional response, usually be appealing to senses

logos

logical appeal; information is organized and logical, support ideas with evidence

audience demographics

age, social status, education, culture, knowledge

Maslow's hierarchy of needs

physiological, safety, love/balance, esteem, self-actualization