PRM456: Introduction to Facilities Management and Park & Amenity Management

This set of vocabulary flashcards covers defining terms in Facilities Management, the hierarchy of practices, organizational models, maintenance classifications, and the steps for structuring a maintenance system.

Facility

Built environments or structures that serve a specific function or support organizational goals, such as administrative offices or recreation centers.

Amenity

Features that provide comfort, convenience, or pleasure; in parks, these enhance the user experience (e.g., shaded seating, scenic walkways, fountains).

Utility

Essential services and infrastructure required for operation, such as water supply, electricity, and drainage systems.

Strategic Level FM

The top level of the FM hierarchy involving policy making, long-term resource allocation, and real estate acquisition.

Tactical Level FM

The middle level of the FM hierarchy focused on managing budgets, service contracts, and space planning.

Operational Level FM

The bottom level of the FM hierarchy involving day-to-day maintenance, technical execution, and advisory roles.

Office Manager Model

A scale of operation for a single leased / owned building where facilities are managed via service contracts and leases on a need basis.

Single Site Model

A localized site with a dedicated FM department using a mix of in-house and contracted services (e.g., UiTM or Kota Kemuning Golf Course).

Localized Site Model

An organizational model where multiple nearby branches in a metropolitan area use simple, centralized decision-making.

Multiple Site Model

A regional or national scale model where HQ sets policy, allocates resources, and sets standards while subordinate branches execute.

International Model

A global scale model spanning different countries where HQ acts as a high-level resource allocator while regional offices manage operations.

Technical Quality

Referred to as 'The What' of client perception, involving machines, technical knowledge, and procedures.

Functional Quality

Referred to as 'The How' of client perception, involving delivery experience, staff attitude, accessibility, and appearance.

Maintenance (General)

The combination of technical and administrative actions intended to retain or restore an item so it can perform its required function.

Building Maintenance

Sustaining the utility and value of built structures through planned preventive measures and reactive corrective actions as defined by BSI, 1984.

Housekeeping

Routine tasks, cleaning, and procedural management of an institution's property and daily household tasks.

Parks Maintenance

Improving the reliability of physical infrastructure, equipment, and plants to increase economic life and prevent operational breakdowns.

Asset Inventory

The first step in planning a maintenance system which involves cataloging all physical elements requiring maintenance, such as the number of picnic tables.

Environmental Standards

Setting maintenance rules based on climate and usage intensity, such as frequent cleaning of park restrooms due to tropical moisture.

Work Scheduling

Establishing operational timelines and long-range goals, including daily trash removal, weekly mowing, and seasonal pruning.

Corrective Maintenance

Also known as Reactive Maintenance; unscheduled actions performed in response to breakdowns involving fault isolation, repair, and checkout.

Scheduled Maintenance

Also known as Routine Maintenance; maintenance following a developed schedule for each task, often considered part of preventive maintenance.

Predictive Maintenance

Condition-based monitoring that calculates when a machine is predicted to fail using operating data to minimize unplanned downtime.

Preventive Maintenance

Proactive adjustments, calibrations, and replacements performed to forestall equipment breakdowns and increase equipment life.