Level 3 Business

How is Quality control implemented ?

Inspect products at different stages of production to identify and fix faults before they reach customers.

Effects of QC?

Ensures only good-quality products are sold, but can be costly and time-consuming.

Impacts of QC?

Positive: Improves product reliability and customer satisfaction.

Negative: Can slow production and increase cost.

How likely is QC to increase profitability?

Quite likely ,fewer faulty products mean less waste and more satisfied customers.

How likely is QC to improve the production process?

Somewhat likely — it helps spot recurring issues, but doesn’t prevent them from happening.

How is Quality Assurance implemented?

By setting up systems and training to ensure quality is built into each stage of production

Effects of QA?

Prevents problems before they occur and encourages teamwork and accountability.

Impacts of QA on business?

Positive: Reduces waste and builds customer trust

Negative: Requires training and takes time to set up

How likely is QA to increase profitability?

Likely — fewer defects and better reputation can attract more customers.

How likely is QA to improve production?

Very likely — it focuses on preventing errors rather than fixing them.

What are positive impacts of innovation?

New or improved products, competitive advantage, increased efficiency

What are negative impacts of innovation?

High development costs, risk of failure, or staff resistance to change.

How likely is innovation to increase profitability?

Depends on success — high potential if the innovation meets customer needs.

How likely is innovation to improve production?

Very likely when focused on process improvements like automation or new technology

What is TQM and how is it implemented?

A continuous improvement approach where everyone in the business works to improve quality.

Effects of TQM?

Builds a quality-focused culture, reduces waste, improves efficiency and staff motivation

How likely is TQM to ensure consistent high-quality delivery?

Very likely — consistency improves as all employees follow the same quality principles

Impacts of TQM?

Positive: Strong customer loyalty, long-term cost savings.

Negative: Time-consuming to train and maintain commitment.

What is Kaizen?

A continuous improvement method focusing on small, daily changes by all staff

How does Kaizen improve quality?

Encourages teamwork and constant small improvements that lead to long-term gains

How does TQM improve quality?

Involves everyone in maintaining and improving quality across all processes