ITF+ Support and Trouble shooting. Steps 1-8

Comptia ITF+ steps to troubleshoot and support.

Identify the problem

duplicate issue/ gather info/ ? users/ identify symptoms

Research

getting facts from internet

Establish Theory of Probable Cause

consider obvious: wifi airplane mode/ if many issues then approach individually

Test the Theory

if confirmed then determine next steps, if not confirmed then reestablish different theories

Establish a Plan of Action

Decide what steps you'll take to solve the issue. Think about what could happen when you implement the fix—both good and bad.

Implement the Solution

patch system/ update the problems/ or update networks

Verify systems

once all updates are applied and confirmed, ensure the system operates correctly to prevent future issues.

Document findings/lessons learned, actions and outcomes.

record insights from the issue
( what did you do
what was learned
what did you fix
how did you fix it)