Exam 4 Conduct of Flight & Passenger Handling

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When is the start of your duty period

  • Block in

  • Report time

  • Time start

  • Arrival in

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Aviation

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1

When is the start of your duty period

  • Block in

  • Report time

  • Time start

  • Arrival in

Report time

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2

Who assigns the cabin crew duty assignments for the aircraft

  • Purser

  • Captain

  • Scheduling crew

  • Check Flight Attendants

Purser

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3

Upon arriving at the terminal/aircraft, each FA will …

  • Conduct a safety inspection of the cabin

  • Ensure they have all required items and electronics in their bags that they will carry on board the aircraft

  • Verify the departure time with the ground crew

  • Begin serving passengers immediately

Ensure they have all required items and electronics in their bags that they will carry on board the aircraft

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4

True or false? Carry-on baggage, including crew baggage, must never block or interfere with the access to aisle, exits, or emergency equipment.

True

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5

When are the preflight inspections of systems and equipment conducted by the cabin crew?

  • Prior to the first flight

  • After a new cabin crew has control of the aircraft cabin

  • After the aircraft has been left, unattended by flight/cabin crew for any period of time

  • All of the above

All of the above

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6

Who must be present for the preflight briefing?

  • Just flight deck crew members

  • Purser and the cabin crew attendants

  • As many flight attendants and cabin crew as possible

  • Purser and captain

As many flight attendants and cabin crew as possible

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7

________________ may be accomplished for multiple legs with the same flight and cabin crew after initial full briefing

  • Preflight briefing

  • Captains briefing

  • Pursers briefing

  • Modified briefing

Modified briefing

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8

What form do flight attendants use to confirm completion and report discrepancies, and should not be signed until fully completed?

  • PEEC

  • CCR

  • CCIR

  • INCR

PEEC

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9

What type of word should be used for the Flight Deck access codeword?

  • A word frequently used in formal writing

  • A unique word that can be used in a normal conversation

  • A technical word exclusively used in aviation jargon

  • A short word commonly used in during flight

A unique word that can be used in a normal conversation

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10

When attempting flight deck entry, what indicates that the crewmember is under duress?

  • The use of the secret safe word known only to the crew

  • The absent use of codeword

  • The use of formal language

  • Both B and C

The absent use of codeword (looking more for this)

The use of formal language

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11

When can boarding begin?

  • When the maximum safety crew is present at their assigned boarding stations

  • When the minimum safety crew is at or near their assigned boarding stations

  • As soon as passengers arrive at the gate

  • Before the ground crew has completed the necessary safety checks and preparations

When the minimum safety crew is at or near their assigned boarding stations

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12

Why must flight attendance remain uniformly distributed throughout the cabin during boarding and TTOL

  • To prevent overcrowding in specific sections of the cabin, enhancing overall comfort and safety

  • To ensure passengers receive consistent service regardless of their seat location

  • To maintain an even weight distribution in the aircraft during takeoff and landing

  • To provide passengers the most effective egress in the event of aircraft evacuation


To provide passengers the most effective egress in the event of aircraft evacuation

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13

What are some things that fight attendants positioned at the boarding door will do during boarding

  • Monitor ramp and jetway

  • Monitor for passengers requiring assistance

  • Monitor for suspicious items and or behaviors

  • All of the above


All of the above

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14

What are some things that flight attendants positioned in the cabin will do during boarding

  • Apply and ensure compliance with exit row seating procedures

  • Challenge anyone without proper ID or boarding pass

  • Attempt to ensure that families are seated together

  • All of the above



All of the above

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15

After the purser makes the ready-for-departure announcement, flight attendance will complete a zone count of their assigned areas and ensure that the cabin is secure. This also signals flight attendants to do what?

  • Begin serving passengers small snacks and beverages

  • Complete zone counts of their assigned areas

  • Ensure that the cabinet is secure

  • Both B and C

Complete zone counts of their assigned areas

Ensure that the cabinet is secure

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16

Once the number is agreed upon, who will provide the zone count to the purser during report

  • The right-side flight attendant for that zone

  • The left-side flight attendant for that zone

  • The senior flight attendant for that zone

  • Either flight attendant for that zone

The right-side flight attendant for that zone

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17

How are the all calls for the cabin secure report conducted

  • Completed right FWD to right AFT, then left FWD to left AFT

  • Completed left AFT to left FWD , then right AFT to right FWD

  • Completed right AFT to right FWD, then left AFT to left FWD

  • Completed left FWD to left AFT, then right FWD to right AFT

Completed left FWD to left AFT, then right FWD to right AFT

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18

What cabin secure report should the purser provide to the captain either in person or via phone?

  • "Verified exit rows, secure cabin, passengers seated. _____ souls are on board. May I close the boarding door?"

  • “Passengers seated, cabin, secure, exit rows verified, _____ of souls on board. May I close the boarding door?“

  • "Cabin secure, exit rows verified, passengers seated. _____ souls on board. May I close the boarding door?"

  • "Seated passengers, cabin secure, exit rows verified. _____ souls on board. May I close the boarding door?"

“Passengers seated, cabin, secure, exit rows verified, _____ of souls on board. May I close the boarding door?“

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19

All service items regardless of type must be ________ prior to takeoff and landing

  • In use

  • Collected

  • Thrown away

  • Accounted for


Collected

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20

When the person makes the phone call to verify departure procedures, each flight attendant will respond with what

  • “(Duty position) door, fully closed, armed, and cross checked’”

  • “(Duty position) door, fully closed, disarmed, and cross checked”

  • “(Duty position) door, fully closed, armed, and verified’”

  • “(Duty position) door, fully closed, disarmed, and verified”


“(Duty position) door, fully closed, armed, and cross checked’”

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21

What is the period of time that prohibits nonessential communication between the cabin crew and flight deck crew, because it could interfere or distract any crewmember from their duty performance during the critical phase of flight?

  • Taxi Out

  • Takeoff

  • Sterile Flight Deck

  • Cruise

Sterile Flight Deck

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22

When does sterile flight deck begin?

  • Begins immediately after takeoff clearance is received from air traffic control

  • Starts once the aircraft reaches cruising altitude and ends upon descent for landing

  • Upon flight door closure for departure, and remains in effect until the captain flashes the seatbelt sign twice

  • When the flight crew initiates pre-flight checks and ends upon reaching the gate after landing

Upon flight door closure for departure, and remains in effect until the captain flashes the seatbelt sign twice

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23

True or false irregularities, which jeopardize, the safety of the aircraft, crew, or passengers must be reported to the captain via interphone, even though the flight deck is sterile

True

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24

When does sterile flight deck end during ascending

  • Ends immediately upon takeoff

  • When the flight crew completes the pre-takeoff checklist

  • After the aircraft clears 10,000 feet

  • Both B and C

After the aircraft clears 10,000 feet

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25

When must an oral safety briefing be given

  • During the flight, after reaching cruising altitude

  • Prior to any takeoff with passengers on board

  • After landing, before passengers disembark

  • Given only if requested by a passenger

Prior to any takeoff with passengers on board

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26

When will the final cabin secure check for takeoff be completed

  • After completing the safety demos

  • After the boarding process is finished

  • During the safety demos

  • After the aircraft has taxied to the runway

After completing the safety demos

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27

Where must the flight attendants be during the taxi out?

  • In the Flight Deck assisting the pilots during taxi out

  • Assisting passengers with luggage during taxi out

  • At their duty stations unless performing safety related duties

  • Seated in the passenger cabin during taxi out

At their duty stations unless performing safety related duties

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28

True or False: Portable electronic devices are permitted during any critical phase of fly, or while, in view of the passengers

False

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29

What announcement will the flight crew make when takeoff is imminent

  • "Passengers, we're about to begin our ascent, please ensure your seatbelts are securely fastened."

  • "Prepare for departure, cabin crew, please take your positions."

  • “Cabin Crew be seated for takeoff”

  • "Please return to your seats and fasten your seatbelts, takeoff is imminent."

“Cabin Crew be seated for takeoff”

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30

When will flight attendants conduct their silent review?

  • During takeoff

  • During taxi out

  • During decent/landing

  • Both B and C

During taxi out

During decent/landing

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31

Flight attendants must continue to monitor cabin safety throughout the flight by performing cabin, checked every ________ minutes

  • 30

  • 60

  • 30-40

  • 15-20

15-20

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32

How many people must be in the flight deck at all times

  • 2

  • 4

  • 6

  • 1

2

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33

True or False: A flight attendant may be allowed to loiter outside the flight deck at any time

False

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34

Requesting entry to the deck under normal circumstances, the flight attendant should knock how many times

  • Three times in slow succession

  • Two times in slow succession

  • Four times in quick succession

  • Two times in quick succession

Two times in quick succession

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35

To indicate a crewmember is under duress they should knock on the deck door how many times

  • Three times in slow succession

  • Two times in slow succession

  • Four times in quick succession

  • Two times in quick succession

Four times in quick succession

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36

True or False: Unopened alcohol can be brought into the flight deck

False

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37

Flight text should be performed, at least every _________ minutes via interphone on revenue flights and ferry flights

  • 15-20

  • 30-60

  • 60

  • 80

60

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38

When will flight attendants begin preparing the cabin for landing and conduct seatbelt compliance checks?

  • 15minutes out

  • 30 minutes out

  • 40 minutes out

  • 50minutes out

30 minutes out

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39

The initial descent occurs approximately…

  • 15minutes out

  • 30 minutes out

  • 40 minutes out

  • 50minutes out

30 minutes out

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40

What indicates that the initial descent has begun

  • Passengers will feel a slight decrease in cabin pressure

  • Cabin crew prepare the cabin for landing

  • Announcement from the captain signaling the start of the descent

  • Aircraft descends below 10,000 feet

Aircraft descends below 10,000 feet

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41

Approximately how many minutes before landing will the flight crew make a PA stating that the cab crew is to be seated for landing?

  • 5 minutes

  • 10 minutes

  • 15 minutes

  • 30 minutes

5 minutes

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42

Where should the flight attendants be during landing?

  • In the galley, preparing for meal service during landing

  • Jump seat with their seatbelts and shoulder, harnesses, fashioned, conducting their silent review

  • Assisting passengers with stowing their carry-on luggage during landing

  • Conducting a final safety inspection of the lavatories during landing

Jump seat with their seatbelts and shoulder, harnesses, fashioned, conducting their silent review

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43

When will the purser make the “prepare for arrival and crosscheck” announcement

  • When the seatbelt signs are turned off, and the jetway/stairs are within 10 feet of the aircraft

  • Upon reaching cruising altitude and initiating the descent phase

  • As soon as the aircraft touches down on the runway

  • After the aircraft has taxied to the gate and the engines are shut down

When the seatbelt signs are turned off, and the jetway/stairs are within 10 feet of the aircraft

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44

What would you do if you notice any concerns during the cabin door opening upon arrival?

  • Determine if it is a threat

  • Shout “STOP!”

  • Notify the Captain

  • Both B and C

Shout “STOP!”

Notify the Captain

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45

Where will flight attendants remain during deplaning?

  • At their duty stations/door

  • In the aisle ensuring passengers are fasten in the seatbelts

  • In cabin collecting service items 

  • All of the above 

At their duty stations/door

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46

Flight attendants will not deplane until

  • all passenger have deplanes

  • the purser will instruct attendants to do so after the debriefing 

  • all cabin door and lavatories have been armed and locked 

  • both A and B

all passenger have deplanes

the purser will instruct attendants to do so after the debriefing

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47

Prior to leading the aircraft, the flight attendants will

  • Ensure they are dressed in full uniform with ID displayed

  • Verify that all personal luggage and required items are accounted for

  • turn in all incidents reports to the maintenance crew members 

  • both A and B

Ensure they are dressed in full uniform with ID displayed

Verify that all personal luggage and required items are accounted for

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