Service Management Functions at Batterjee Medical College

A collection of flashcards covering key vocabulary and concepts related to service management functions in the context of occupational therapy at Batterjee Medical College.

Service Management Functions

Activities responsible for maintaining a safe and efficient workplace, including ordering supplies, scheduling, billing, and performing quality assurance.

Infection Control

Measures taken to prevent the spread of infections in healthcare settings, including the use of protective barriers and proper hygiene.

Universal Precautions

Guidelines that recommend treating all blood and certain body fluids as potentially infectious to ensure safety in a healthcare environment.

Scheduling

The process of organizing appointment times for practitioners and clients to ensure efficient operation within a therapy setting.

Program Evaluation

The method of assessing the effectiveness of programs in achieving their goals and objectives, necessary for modifying activities.

Public Relations

Efforts to promote the occupational therapy (OT) profession through various materials and outreach, considered part of professional responsibilities.

Marketing Plan

A strategic plan that addresses product, price, place, promotion, and position to effectively market services to clients and potential referral sources.

Protective Barriers

Equipment such as gloves and masks used to reduce the risk of exposure to infectious materials.

Environmental Risk Assessment

A checklist used to evaluate potential hazards in a workplace to maintain safety.

Educational Activities

Opportunities for OT practitioners to enhance their professional development through supervision and in-service training.