ma ch. 5

attitude

a state of mind; how a person feels about a given subject or at a given time

certification

voluntary process that involves testing procedure to prove an individual’s baseline competency in a particular area

closed captioning

printed words displayed on a television screen to help people with hearing disabilities or impairments.

diction

the style of speaking and enunciating words

diplomacy

the art of handling people with tact and genuine concern

emergency medical services (EMS)

a group of healthcare providers working as a team to care for sick or injured patients before they arrive at the hospital

ergonomics

the study of human physical characteristics and their environment to minimize the risk for injury through the use of appropriate adaptive equipment

medical asepsis

removal or destruction of microorganisms

receptionist

a person who greets patients as they arrive at a medical office and performs various various administrative tasks

telemedicine

the use of electronic telecommunications technology for delivery of healthcare

teletypewriter (TTY)

a special machine that allows communication on a telephone with a hearing-impaired person

triage

sorting of patients into categories based on their level of sickness or injury to ensure that life-threatening medical conditions are treated immediately

video relay services (VRS)

a form of Telecommunications Relay Service that enables hearing-impaired individuals who also use American Sign Language to communicate with voice telephone users through video equipment