Chapter 11- Management Overview

personality

consists of the stable psychological traits and behavioral attributes that give a person their identity

Big Five personality dimensions

extroversion, agreeableness, conscientiousness, emotional stability, openness to experience 

core self evaluation(CSE)

comprised of four positive individual traits:

self efficacy, self esteem, locus of control, emotional stability 

self efficacy 

a person belief in their ability to do a task 

• you have what it takes to complete a specific task for specific situations 

• generalized self efficacy

generalized self efficacy

represent the belief in one’s general ability to perform across different situations

low generalized self efficacy can lead to learned helplessness

a lack of faith in your abilities to control your environment

self esteem

the extent to which people like or don’t like themselves

• overall self evaluation

locus of control

how much people believe that they can control their fates with their actions 

• internal and external locus of control  

internal locus

you believe that you can control your own destiny

external locus

you believe that external forces control you

emotional stability 

the extent to which people feel secure and unworried

• the extent to to which they feel negative emotions under pressure

• lower levels lead to anxiety

emotional intelligence

the ability to monitor yours and others’ feelings and using this information to guide your actions

emotional intelligence has four components 

self awareness, self management, social awareness, relationship management 

self awareness

the ability to read and guage your own emotions

self management

the ability to control your emotions and act with integrity

social awareness 

showing that you care about others/ understanding how emotions affect others 

relationship management

the ability to communicate clearly and disarm conflicts