DECA Hospitality and Tourism vocab

tort

private wrongdoing against another person

administrative law

rules and regulations that have been established by gov't agencies and have authority to enact and enforce business functions, incl. aviation, taxation, and commerce

retailers

businesses that buy consumer goods or services and sell them to ultimate consumers

ground rules

basic rules

business process management

focuses on alignment by stressing innovation, flexibility, and technology in order to meet customers' needs

organizational resources

everything that business uses to operate (i.e. equipment, capital, patents, brand names)

accounting

process of keeping financial records

primary info.

collected for purpose at hand (suggestion cards collected from guest)

secondary info.

collected by others (competitors' website, gov't documents, online industry report)

presentation software

used to produce multimedia presentations that often incl. slides, video, graphics, sound, color

sprain

injury to muscles or joints caused by twisting or tearing of ligament

strain

injury to muscle or tendons caused by stretching or overexerting

malware

illegal computer program that is used to disrupt computer processes, destroy computer programs, and access confidential business info.

trade/professional organization

consist of individuals or groups that work within a particular industry; benefits incl. networking opportunities, establishment of consistent industry standards, trade shows, and venues for members to further edu. within industry

product extension

good/service added to existing product line/category (i.e. hotel chain added to new line of hotels)

podcast

digital audio or visual programs that can be automatically/manually downloaded from Internet to customers' mp3 players or computers

social bookmarking websites

allow subscribers to post, tag, and rank links to articles, blogs, photos, and video online (i.e. Del.icio.us)

filters

computer programs that block out unwanted info., such as junk emails

digital color

one aspect of digital imaging which develops computer-generated ads and promotional materials and printing of those materials

amplified word-of-mouth

marketeers purposely encourage their customers to share info. about business w/ others in community

factual strategy

involves explaining what product is, what it does, and how it benefits consumer

advertising proof

shows advertiser exactly way that ad will appear in print after it is typeset

database

computerize storage for info. and facts; can be tracked down

open-ended question

requires more than a simple "yes" or "no" response

free goods

noneconomic wants; can be obtained w/o spending money

intermediares

go-betweens (i.e. distribution channel members)

fiscal

public treasury/revenue

quotas

proportional part/share of fixed total amt.

requisition

written request to obtain supplies/ingredients

organic organizational structure

way company sets up workflow; flexibility

queues

data and programs waiting to be processed

gophers

designed for distributing, searching, and retrieving documents over the Internet