SMSC - Shift Supervisor Exam

What is the vision of Summer Moon SC?

To be the most trusted and beloved coffee experience in every community we serve, known for memorable quality, genuine connections, and lasting impact in every cup.

What is the mission of Summer Moon SC?

We build a consistent and compelling experience through strong leadership and everyday execution — creating the path toward a place people can trust, love, and return to.

What are the core values of Summer Moon SC?

1. We love people

2. We think like owners

3. We pursue excellence

4. We serve fast, fresh, and friendly

How many pounds of pressure are necessary when tamping espresso?

30 lbs

Describe the process of making a cappuccino

- Pour 8 oz of whole milk into a pitcher

- Pull 2 shots

- Aerate milk throughout entire steaming process to create foam to the top of pitcher

Describe the process of making a cortado

- Pour 3 oz of whole milk into a teenage pitcher

- Pull 2 shots

- Aerate milk for 1-2 seconds at kids temp

Describe the process of making a macchiato

- Pour 4 oz of whole milk into a teenage pitcher

- Pull 2 shots

- Aerate milk to the top of the pitcher (like a cappuccino)

- Scoop a dollop of foam over the shots in the cup

What is a keto bravo?

- 8 oz of heavy whipping cream

- 2 shots of espresso

What is an americano?

- Filtered water (hot or iced)

- Shots of espresso (2, 3, 4)

What is a red eye?

- Drip coffee

- 1 shot of espresso

What is a black eye?

- Drip coffee

- 2 shots of espresso

What is a cafe au lait?

3/4 Drip Coffee, 1/4 Steamed Whole Milk

Briefly describe the drink build for a Vanilla Latte

- Shots of espresso

- Pumps of Vanilla (2, 3, 4)

- Whole milk

What 2 things are we looking for when dialing in the espresso machine?

Weight (17-18g) and time (19-26 seconds)

Briefly describe the drink build for a Moon Drop

- Mounding cup of ice

- 1/2 Moon Milk

- 1/4 Lemon Concentrate

- 1/4 Water

How many pumps of moon juice go into an alt milk 1/8 Moon (per size)?

.5 pump, .75 pump, 1 pump

How many pumps of moon juice go into an alt milk Frozen Hot Chocolate (per size)?

1 pump, 1.5 pumps, 2 pumps

How many pumps of moon juice go into an alt milk Espresso Milkshake (per size)?

2 pumps, 3 pumps, 4 pumps

How many pumps of moon juice go into an alt milk double moon shaker? Triple? Quad?

1 pump, 2 pumps, 2.5 pumps

What discounts do we offer?

- Free shift drink for team members

- Employee discount (30% off of everything except retail coffee)

- Uniformed first responders (50%)

How do we explain Moon Milk to our customers?

"Moon Milk is our signature sweet cream that we make in house every day. If you look up at this Sweet Spot sign (reference chart), it shows our signature lattes and how much sweet cream is in each latte. Our 1/2 moon is our most popular and it tastes similar to a vanilla/caramel latte. What were you looking for today?"

How do we explain Moon Juice to our customers?

"Moon Juice is our signature sweetener that we use in our signature sweet cream, Moon Milk. It is made up of 7, all natural, gluten free/vegan ingredients and we can use it to make any of our drinks dairy free."

How do we explain being out of drip coffee to our customers?

"I am so sorry, we brew our drip coffee fresh every 2 hours and it seems that we are past that time. I would be happy to brew you a fresh batch now or I could get you an americano at the same price as a drip coffee."

Describe the process of making Cold Brew

1. Grind a FULL 5LB BAG of Velvet Blaze on COARSE

2. Line the container with elastic cloth filter

3. Put a paper filter inside of the cloth filterterm-26

4. Pour all grounds into paper filter

5. Pour 7 quarts of filtered water on top of the grounds

6. Twist the paper filter tightly and tie off with a STRING

7. Pour an additional 7 quarts of water on top of the tied paper filter

8. Top with lid and a note stating when it needs to be pulled

Describe the process of pulling Cold Brew

1. Lift the bag of grounds by lifting the elastic cloth filter and place a strainer under it

2. Let it strain for 10 minutes

3. Throw out the used grounds and wash the cloth filter in the sink

4. Add water to the cold brew concentrate using a 1:1 ratio. For example, if the cold brew yielded 10 quarts then you add 10 quarts of water

5. Label the toddy as "READY" and set it in its designated area or, if ready, empty the Cold Brew into a clean keg

Describe the process of making Nitro

1. Pour 4 gallons of filtered water into 7 gallon toddy

2. Place a white nitro filter in the toddy (on the water)

3. Dump a 5lb bag of ground nitro inside of the filter

4. Pour 2 gallons of filtered water on top of the nitro grounds

5. Stir grounds thoroughly with spoon until well mixed

6. Twist the filter tightly and tie off with a tie

7. Top with lid and a note stating when it needs to be PULLED*

Describe the process of pulling Nitro

1. Lift the elastic cloth filter and place a strainer under it

2. Let it strain for 20 minutes

3. Throw out the grounds and the filters

4. Label the toddy as "READY" and set it in its designated area or, if ready, empty the Nitro into a clean keg

What is a nitro sweet?

Nitro with moon juice (1, 1.5, 2 pumps)

What is the drink build for the Raspberry Refresher? Strawberry? Lemon?

- Raspberry/Strawberry/Cane Sugar (2.5 pumps, 3 pumps)

- Lemon Concentrate (2oz, 2.5oz)

- Green Tea

What is the drink build for the Moon Burst Refresher?

- Moon Juice (1.5 pumps, 2 pumps)

- Lemon Concentrate (1.5oz, 2oz)

- Green Tea

Describe the process of making Cold Brew Concentrate

1. Sanitize empty Cold Brew Concentrate bottle

2. Once dried, place adhesive label onto bottle and label on what day it will be bottled

3. Fill Cold Brew Concentrate Bottle to the very top

4. Place a lid on the bottle

5. Using a heat gun, apply seal to the top of the lid

Describe the process of making a Rover.

1. Brew a fresh medium batch of Velvet Blaze

2. Package 10-12 hot cups and lids together

3. Package a variety of sweeteners along with stirrers

4. Fill Rover to its appropriate capacity

Describe the process of making a Cambro.

1. Brew 4.5 fresh medium batches of Velvet Blaze

2. Package 60-80 hot cups and lids together

3. Package a variety of sweeteners along with stirrers

4. Fill Cambro to its appropriate capacity

How often do we receive pastry orders?

3x/week

How often do we receive milk deliveries?

2x/week

What types of products do we receive from Austin? When do they arrive?

Dry goods such as cups, lids, and syrups. Odeko arrives on Thursdays.

What is our late policy?

1. Verbal Check-in

2. Documented Verbal Warning

3. Performance Evaluation/Documented Written Warning

4. Documented Written Warning/Evaluation for Termination