3.3 Conflict Resolution

Conflict Resolution

The process of resolving a disagreement between two or more parties.

Types of Conflicts

Relationship, process, task, and status conflicts that arise from personal feelings, methods, objectives, and authority respectively.

Restorative Questions

A set of questions designed to facilitate understanding and healing in conflict situations.

Thomas-Kilmann Conflict Mode Instrument (TKI)

A tool that helps individuals identify their preferred conflict resolution style based on cooperativeness and assertiveness.

Managing Group Conflict

Strategies to effectively navigate disagreements within a group to achieve understanding and resolution.

Anticipate potential sources of conflict

The ability to foresee issues that may lead to disagreements and address them proactively.

Address Conflict Directly

Taking immediate action to resolve a conflict openly with the involved parties.

Address Conflict Indirectly

Using passive communication methods to manage conflict without direct confrontation.

Ground Rules

Established guidelines for discussion to ensure fair communication and mutual respect during conflict resolution.

Listening Compassionately

The act of fully focusing on the speaker’s message and feelings without forming counterarguments.

Separate the problem from the person

An approach to conflict resolution that encourages addressing the issue at hand while respecting individuals involved.

Establish a Shared Goal

Creating a common objective among conflicting parties to facilitate resolution and collaboration.

Cultural Threat

Perceived threats arising from the differences in cultural backgrounds that can lead to conflict.

Emotional Responses

The feelings triggered by disagreements, which can range from mild frustration to intense anger.