Overview of the industry

tangible and perishable

products of the hospitality business are…

scope of hospitality-tourism industry

• travel

• lodging

• assembly and event management

• restaurants and managed services

• recreation

Greece

• missionaries

• pilgrims and priests form large part of traveling public

• accomodation operated by slaves

Rome

• inns large mansions

• “letter of eviction”

• taverns

• caravansaries

• yams

caravansary

accomodations surrounded by large courtyards

yams

post-houses or apartments suitable for a king

(presidential suite)

Middle Ages

• monasteries

• hostelers

Charlemagne

during reign of ___, he enacted a law setting out the duty of a Christian to provide free resting-place for a traveler as well as food

hostelers

inn keepers

shifted from “owner of the inn” to “inn servant”

hostel

accomodation of lesser quality

Colonial Period

• public coach service

• US Postal Service

• Hotel de Henri IV

• coffeehouses

public coach service

ran between major cities and stopped wherever passengers wanted

coach inns

built along routes prinary at points where teams of horses were changed

ordinary

term used by British to describe coach inns

Hotel de Henri IV

one of the first finest European hotels of all time, had 60 beds

19th century

• railroads

• depot hotels

• hotel connected directly to train station

spa

mineral springs or pools believed to be medicinal

tourist sites since Roman days

Pennsylvania

boasted that it was the first state to have railway travel to its spas

Thomas Cook

• arranged first tour

• first travel agent

• “rotunda man” or bellhop

Tremont Hotel

in Boston, first luxury hotel with first indoor toilets and priv bathrooms w locks

Cesar Ritz

famous Swiss hotelier became manager at Savoy in London

20th century

“a bed w a bath for a dollar and a half”

Ellsworth Milton Statler

opened first hotel in Buffalo, NY

indiv rooms w priv baths

Conrad Hilton

“King of Innkeepers”

opened first hotel (the Mobley) in Texas

John Willard Marriott Sr.

founder of Marriott Hotel chain

Kemmon Wilson

founder of Holiday Inn

tourist courts

• motels

• 10-15 cabins

Ryokan

typical, simple Japanese decor and inexpensive lodgings w 4-6 built in bunk beds

Treetop lodging

rooms in a huge tree where guests can watch wild animals feed at night

capsule hotel

hotel system of extreme dense occupancy