Overview of the industry

tangible and perishable

products of the hospitality business are…

• travel

• lodging

• assembly and event management

• restaurants and managed services

• recreation

scope of hospitality-tourism industry

• missionaries

• pilgrims and priests form large part of traveling public

• accomodation operated by slaves

Greece

• inns large mansions

• “letter of eviction”

• taverns

• caravansaries

• yams

Rome

accomodations surrounded by large courtyards

caravansary

post-houses or apartments suitable for a king

(presidential suite)

yams

• monasteries

• hostelers

Middle Ages

inn keepers

shifted from “owner of the inn” to “inn servant”

hostelers

accomodation of lesser quality

hostel

• public ciach service

• US Postal service

• Hotel de Henri IV

• coffeehouses

Colonial Period

ran between major cities and stopped wherever passengers wanted

public coach service

built along routes prinary at points where teams of horses were changed

coach inns

term used by British to describe coach inns

ordinary

one of the first finest European hotels of all time, had 60 beds

Hotel de Henri IV

• railroads

• depot hotels

• hotel connected directly to train station

19th century

mineral springs or pools believed to be medicinal

tourist sites since Roman days

spa

• arranged first tour

• first travel agent

• “rotunda man” or bellhop

Thomas Cook

first luxury hotel with first indoor toilets and priv bathrooms w locks

Tremont Hotel in Boston

famous Swiss hotelier became manager at Savoy in London

Cesar Ritz

“a bed w a bath for a dollar and a half”

20th century

opened first hotel in Buffalo, NY

indiv rooms w priv baths

Ellsworth Milton Statler

“King of Innkeepers”

opened first hotel (the Mobley) in Texas

Conrad Hilton

founder of Marriott Hotel chain

John Willard Marriott Sr.

founder of Holiday Inn

Kemmon Wilson

• motels

• 10-15 cabins

tourist courts

typical, simple Japanese decor and inexpensive lodgings w 4-6 built in bunk beds

Ryokan

rooms in a huge tree where guests can watch wild animals feed at night

Treetop lodging

hotel system of extreme dense occupancy

capsule hotel