4.4 training

what is training?

a range of activities giving employees job-related skills and knowledge

how can training improve employee motivation?

* makes employees feel valued
* allows employees to carry out duties which are more challenging and more interesting (job enrichment)

why is training important?

* improvements in productivity
* more motivated employees
* improved rates of employee retention
* production of high-quality goods and high levels of customer service

what are the different types of training?

* induction training
* on-the-job training
* off-the-job training

what is induction training?

is the training given to an employee when they first starts a job

what is on-the-job training?

given in the workplace. the three types are: work shadowing, formal training sessions, computer-based training

what are the benefits of on-the-job training?

* relatively cheap
* targets the exact needs of the business
* e-learning is cheap

what are the drawbacks of on-the-job training?

* unlikely to bring new ideas
* results in more employees being unavailable to work

what is off-the-job training?

provided outside the employee’s place of work

what are the benefits of off-the-job training?

* bring new ideas and approaches into a business
* expensive and can motivate employees

what are the drawbacks of off-the-job training?

* expensive, some businesses may not be able to afford it
* there is a risk of the newly trained employee leaving the business for a new job once training is complete

what are the factors that influence decisions on types of training?

* the business’s financial position
* the type of training required
* the skills and experience of the business’s workforce