Chp 18: Small Group Communication

Grouphate

________- when people have strong negative feelings about the prospect of working in a group.

Fantasies

________- creative interpretations of shared events that help define a groups identity.

Groupthink

________- the willful seeking of unanimity despite individuals who harbor doubts.

Symbolic convergence

________- occurs when groups create a unique meaning for a term, experience, or event in the groups life that serves to further strengthen the bond between group members.

Task roles

________- related to accomplishing work together as a group.

Maintenance roles

________- related to the development and maintenance of the relationships within the group.

Tuckman's 5-Stage Model of Group Development

________: a five-stage theory of group development proposed by Bruce Tuckman consisting of forming, storming, norming, performing, and adjourning; Tuckman suggests not all groups will move through each stage depending on their tasks or goals.

Forming

Team acquaints and establishes ground rules. Formalities are preserved and members are treated as strangers

Storming

Members start to communicate their feelings but still view themselves as individuals rather than part of the team. They resist control by group leaders and show hostility.

Norming

People feel part of the team and realize that they can achieve work if they accept other viewpoints.

Performing

where most of the work is done. The team works in an open and trusting atmosphere where flexibility is the key and hierarchy is of little importance.

Adjourning

The team conducts an assessment of the year and implements a plan for transitioning roles and recognizing members' contributions.