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39 Terms
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Commodity Manager
Acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services.
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Sourcing activities
include identifying, developing, and contracting with suppliers and scheduling the delivery of incoming goods and services
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operation management
the planning, scheduling, and control of the activities that transform inputs into finished goods and services
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Return activities
include the activities necessary to return and process defective or excess products or materials
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upstream
used to describe activities or firms they are positioned early in the supply chain relative to some other activities or firms of interest
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Operation Function
the collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services
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APICS
is a widely recognized professional society for persons interested in operations and supply chain management
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Supply chain management
the active management of supply chain activities and relationship in order to maximize customer value and achieve a sustainable competitive advantage
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downstream
describe activities or firms that are position later in the supply chain relative to some other activities were firm of interest
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ASQ
A leader in education and all aspects of quality improvement, including the Baldrige Award, ISO 9000, and continuous improvement activities
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ISM
provides national and international leadership in purchasing and materials management, particularly in the areas of education, research, and standards of excellence
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First-tier supplier
provides products or services directly to a firm
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analyst
One who analytical and quantitative methods to understand, predict and improve processes within the supply chain
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CSCMP
seems to be the preeminent professional association providing worldwide leadership for the evolving logistics profession through the development, dissemination, and advancement of logistics knowledge
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e-commerce
the past 25 years, no single trend has done more to change the nature of business than the internet and the resulting breakthroughs in
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Planning activities
seek to balance demand requirements against resources and communicate these plans to the various participants
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"Make," or production, activities
cover the actual production of a good or service
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an operation in supply chain
indicates how structural and infrastructural elements within the operations and supply chain areas will be acquired and developed to support the overall business strategy
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Mix flexibility
the ability to produce a wide range of products and services
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operations and supply chain strategy
indicates how structural and infrastructural elements within the operations and supply chain areas will be
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trade-off
a decision by a firm to emphasize one performance dimension over another, based on the recognition that excellence on some dimensions may conflict with excellence on others
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in the internally supportive stage of alignment
the operations and supply chain areas participate in the strategic debate
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externally supportive stage
the operations and supply chain areas do more than just support the business strategy: the business strategy actively seeks to exploit the core competencies found within these areas
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Conformance quality
addresses whether a product was made, or a service performed to specifications
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core competency
an organizational strength or ability, developed over a long period, that customers find valuable and competitors find difficult or even impossible to copy
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infrastructural element
one of two major decision categories addressed by a strategy. it includes the policies, people, decision rules, and organizational structure choices made by a firm
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Reliability quality
addresses whether a product will work for a long time without failing or requiring maintenance
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externally neutral stage
industry practice is followed, based on the assumption that what works for competitors will work for the company
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business strategy
identifies a firm's targeted customers and sets time frames and performance objectives for the business
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Volume flexibility
the ability to produce whatever volume the customers need
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quality
is the characteristics of a product or service that bear on its ability to satisfy stated or implied needs
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changeover flexibility
the ability to provide a new product with minimal delay
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Flexibility
performance dimension that considers how quickly operations and supply chains can respond to the unique needs of customers
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Performance quality
address the basic operating characteristics of a product or service
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mission statement
explains why an organization exists
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functional strategy
translates a business strategy into specific actions for functional areas such as marketing, human resources, and finance
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structural element
one of two major decision categories addressed by a strategy. It includes tangible resources.
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internally neutral stage
management seeks only to minimize any negative potential in the operations and supply chain areas
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Capacity
capability of workers, machines, plants, servers etc. To produce output in a specific period of time. determining how much and where to place capacity to effectively meet demand