ITSS Practice Test

What is the primary function of social media in enabling communities of practice?

Sharing content among networks of users.

The act of outsourcing tasks, traditionally performed by an employee or contractor, to an undefined, large group of people or community, through an open call best describes

crowdsourcing

What defines Communities of Practice?

Groups of people related by a common interest who share knowledge and collaborate.

What social media platform is best for targeting older demographics?

Facebook

What role do individuals and organizations play in social media activities?

Building relationships and interactions based on mutual interests accross different boundaries.

Which function involves the creation and maintenance of unique social networking platforms tailored to specific user needs?

Developing and operating custom social networking applications.

What type of data does the data management focus of social media providers primarily involve?

Both content data contributed by users and sponers, as well as connection data about relationships.

Internal personnel social media sites such as MySite and MyProfile in SharePoint and other similar enterprise systems are used for ________.

employee communication

How do customers shape their relationships with companies through active engagement in social media?

By contributing reviews and asking questions.

How does customer service in social media enhance business-to-consumer communications?

By providing personalized responses to customer queries.

How do synthetic 'friends' impact social media platforms?

They inflate follower counts and can lead to click fraud.

What is the primary purpose of click farms in the context of online advertising?

To generate fake clicks on paid advertising links

What is a potential danger of social media?

• Information can be misinterpreted by others

• Information can be widely disseminated without the permission of the creator.

• Information is permanent.

What does the conversion rate in advertising measure?

The frequency at which someone clicks on an ad and completes a desired action

Which of the following best describes the Freemium Model in business?

Offering basic services for free and charging a premium for upgrades

Which of the following best defines Influence/Following in the context of social media?

The impact or sway a person or entity has over their audience

Why are returning visitors important for a website or platform?

They demonstrate engagement and interest in the content or services offered

Which of the following best describes affiliate marketing?

A strategy where individuals earn commissions for promoting goods or services through affiliate links or sponsored content

Which method within an organization allows employees to communicate directly with higher management, bypassing traditional hierarchical structures?

Internal Communication Channels

What is a project in the context of systems analysis and design tools?

A planned undertaking with a defined outcome and timeline.

What is a program?

a collection of related projects

Project Management is:

The discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific deliverables

Why is change management considered necessary for successful system building?

To control quality and manage changes in project scope

​__________ refers to all organizational activities working toward the​ adoption, management, and routinization of an​ innovation, such as a new information system.

Implementation

How does high levels of user involvement impact system development/

Increases the likelihood of meeting requirements and user acceptance

What is the primary goal of implementing organizational change within an organization?

To achieve a desired future state

Users and information systems specialists tend to have different​ backgrounds, interests, and priorities. This is this referred to as​ ________.

user-designer communications gap

Which factor is crucial for ensuring positive perception by users and technical staff, sufficient funding, resources, and enforcement of required organizational changes in project management?

Change Management

Which team is responsible for developing the firm's strategic plan?

Corporate Strategic Planning Group

What is the primary role of the Information Systems Steering Committee?

Reviewing and approving plans for systems in all divisions

What is the primary responsibility of a project team within an organization?

Executing the individual systems project

In project management, what principle states that if one variable (Scope, Time, Resources) changes, at least one of the remaining two must also change?

Triple Constraint

Which of the following best describes the purpose of scope management in project management?

Defining deliverables and verifying their necessity and priority

In risk management, what is the purpose of developing strategies to mitigate risks?

To reduce the impact or likelihood of identified risks

What is the primary goal of quality management in a project?

To ensure deliverables meet the specified requirements and are fit for their intended purpose

In project management, what does it mean for a system to be robust?

It can withstand various conditions or changes without breaking

In project management, what does it mean for a resource to be reliable?

The resource consistently performs as expected or required

What is Security?

The quality or state of being secure, which means being free from danger

Which of the following best describes a maintainable project?

A project that can be easily sustained over time with minimal effort

What is the primary responsibility of executives and the board of directors in IT governance?

Sustaining and extending the enterprise's strategies and objectives through IT

Which of the following is an example of a method used to enforce IT governance policies within an organization?

Regular audits and assessments

What is the purpose of monitoring effectiveness in IT governance?

To evaluate and assess the performance of IT governance practices

Which of the following is a fundamental element of IT governance that focuses on ensuring that IT capabilities are in line with business objectives and drive organizational success?

IT strategy

Which of the following best describes IT strategy in the context of organizational success?

The decisions and actions taken by IT leadership to align IT capabilities with business objectives.

In IT governance, what does customer alignment primarily focus on?

Aligning IT strategy with business needs

Which governance and compliance standard regulates healthcare information of individuals?

Health Insurance Portability and Accountability Act (HIPAA).

When IT leaders make decisions regarding outsourcing, what key factor should they consider to drive business value and innovation?

Cost-effectiveness

The ultimate responsibility for making technology investment decisions within a Company is:

The Decision-maker or Operator

Who is considered the primary customer of IT organizations, influencing IT strategy and operations?

Business that the IT organization supports

What is a common audit mistake in evaluating IT governance practices related to business satisfaction with IT support and products?

Ignoring business satisfaction with IT support and products

What is the primary responsibility of IT leadership in Compliance Oversight within IT Governance?

Ensuring that compliance requirements like SOX, HIPAA, PCI, and GDPR are met efficiently and effectively

Why is it important to comply with laws and regulations such as HIPPA, PIPEDA, GDPR, and CCPA when working as a project manager?

Failure to comply may result in sanctions to the organization.

Failure to comply may result in reputational damage to the organization.

Failure to comply may result in financial penalties to the organization.

Failure to comply may result in punitive damages to the organization.

Which of the following components are essential for enforcing IT Governance within an organization?

Personnel, documentation, oversight, and incentivization

The personnel directly responsible for achieving organizational goals are:

line personnel

Which of the following best describes the purpose of documentation in an organization's IT governance?

To guide employees on how to operate within the organization based on policies and procedures

In IT governance, oversight involves supervising and monitoring management's focus on which key areas?

Software uptime, incident response time, and regulatory compliance

Which of the following is an example of incentivization used to align employee behavior with organizational goals?

Performance-based bonuses

Which of the following best describes the purpose of monitoring in IT governance?

Observing and evaluating IT governance practices for compliance and effectiveness

Which line of defense in the Three Lines of Defense model is responsible for ensuring that proper governance and risk management practices are in place within an organization?

Management, Risk management and compliance, Audit functions

Data shaped into meaningful form are called

Knowledge

Which of the following data integrity problems is characterized by having duplicate data stored in multiple locations within a database?

Data redundancy

________ is a collection of related files or tables containing data.

A database

In a relational database, what is a table?

A group of related rows within a database

In a database table, what does a row (record) represent?

A single entry in the table

In a database table, what does a column (field) represent?

A specific attribute

What is an entity?

A person, place, thing, or event about which information is maintained.

In a database, what does attribute (metadata) refer to?

Each characteristic or quality describing an entity

A database management system​ (DBMS) is a software program for​ creating, processing, and​ _____ a database.

administering

Which of the following best describes a relational DBMS?

It represents data as two-dimensional tables.

Which of the following best describes the purpose of a key field in a database table?

To uniquely identify each record

The process of streamlining data to minimize redundancy and awkward many-to-many relationships is called:

normalization

Which of the following statements best describes referential integrity in a relational database management system (RDBMS)?

It enforces relationships between tables by maintaining consistency of data.

Which of the following best describes a fact table in a database?

A table that contains facts and metrics for analysis

In a data warehouse, what is the primary purpose of a dimension table?

To provide context and descriptive information for the facts in a fact table

In a database, what does cardinality measure?

The number of links in a relationship between data entities

What is the purpose of the JOIN clause in SQL?

To combine rows from two or more tables based on a related column between them

Which of the followings fits the description of data with an example?

Big data are massive sets of unstructured or semi-unstructured data collected from web traffic, social media, sensors, etc.

Which of the following best describes the purpose of a data warehouse?

Providing a platform for data analysis and reporting across an organization

What is the primary goal of Business Intelligence in supporting business decisions?

To support timely, data-driven, and objective decisions

In business decision-making, what approach relies on numbers, structured processes, and analytical tools to make decisions?

Objective Decision Making Approach

Which step in the decision-making process involves evaluating the potential solutions against the established criteria?

Alternative selection

The focus of strategic business decisions includes all of the following:

Establishing long-term goals, Analyzing the organization's external and internal environments, Making decisions about the organization's direction and scope

Which level of management typically handles Tactical Business Decisions that determine how to achieve the organization's strategic goals?

Midlevel management

Which of the following best describes operational business decisions?

Decisions that impact day-to-day operations

In the context of effective communication in decision making, what does 'timely delivery' refer to?

Providing the analysis and recommendations quickly

Which of the following characteristics best describes the Objective Decision Making Approach?

Involves structured processes and analytical tools

Which of the following best describes the Subjective Decision Making Approach?

Based on perception, intuition, and unstructured opinions

In qualitative business decision-making, which of the following factors are typically considered?

Subjective factors like knowledge and intuition

In quantitative analytics, what is the primary focus when making decisions?

Quantitative methods

Which type of analysis describes past performance based on established data, such as financial reports and statistics?

Descriptive Analytics

Which type of analytics provides recommendations and optimizations based on current data and situations?

Prescriptive Analytics

Which of the following best describes Predictive Analytics?

Predicting future trends and behaviors based on historical data

What is the primary goal of Big Data Analytics in analyzing massive datasets?

To derive insights and create personalized experiences

Which of the following best describes Operational Intelligence in business?

Monitoring and analyzing real-time business activities using data from sensors and devices

Which of the following best describes the primary purpose of Location Analytics in business?

Optimizing supply chain routes using sensor data

Which technology in Artificial Intelligence mimics the way the human brain processes information and learns patterns?

Neural networks

In a Data Warehouse environment, what is the need for ETL tools?

allows data migration between operating systems and analytical systems,

is for extract, transform and load information from operational data sources to analytical data sources

address data homogenization, cleaning and of the respective upload to the Data Warehouse environment.