Unit 2: Operations management - key terms

1. Operations management refers to the activities, decisions, and responsibilities of managing the production and delivery of _______ and _______ .

Products/ services

1. The essential element in effective operations management is the _________ of design, planning and control, and quality assurance.

integration

1. Operations managers are responsible for managing the _________ that comprise the operations functions

resources

1. In operations management, right quality means the quality of a product is based on the customers' __________and __________.

needs/ requirements

1. Producing goods at the __________cost is one of the goals in operations management.

Lowest possible/ pre-determined

1. If a company produces more than the demand, capital will be blocked up in the form of

__________.

Inventory

1. The effectiveness of the production department is often judged by the __________of delivery.

Timeliness

1. Efficiency in operations management means doing something at the lowest possible

__________.

Cost

1. Maximizing both effectiveness and efficiency simultaneously can create a __________

between the two goals.

conflict

1. The conceptual model of operations management includes the design, planning and control, and __________of products and services.

quality assurance

The traditional command-and-control operations management model is becoming outdated in a post-__________world.

pandemic

In the new operations management model, decision-making is dispersed to the __________in the organization where it makes the most sense.**

points

1. The principle of subsidiarity suggests that issues should be dealt with at the most immediate or __________level consistent with their resolution.**

local

Dispersing decision-making in operations allows companies to respond rapidly and appropriately to __________in the business environment.**

disruptions and changes

Key enablers for the shift in operations management include trust, __________, transparency, and technology

talent

Nestlé's operator-centric organization model focuses on three things: empowerment, engagement, and __________.**

enablement

In 60 Nestlé factories, operators use __________to scan a code on equipment and access relevant data

ipads

The concept of "mission-directed work teams" was introduced by __________Dynamics International

competitive

Operators at Nestlé understand the __________within which they can make decisions

boundaries

1. Nestlé plans to deploy the operator-centric organization model throughout its __________ factories globally

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