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System
A set of interdependent elements that work together to accomplish specific objectives. A system has organization, interrelationships, integration, and central objectives.
Subsystem
A component of a larger system; it can usually be divided into smaller subsystems.
Data
Raw facts or figures representing measurements or observations of objects or events.
Information
Data transformed and presented in a form useful for decision making; it adds knowledge or reduces uncertainty.
Information system / MIS
Integrated computer-based and manual components that collect, store, and manage data and provide output information to users.
Accounting information system (AIS)
A specialized subsystem of the IS that collects, processes, and reports information related to the financial aspects of business events.
Operations process
Performs the organization's work and physical/economic activities. Sell goods, ship inventory, receive materials, provide services.
Information process
Collects, stores, maintains, and communicates data about operations.
Management process
Plans, controls, and evaluates operations; establishes authorizations, policies, and procedures.
User (in AIS)
Enters transactions, runs reports, and uses output for decisions.
Designer / analyst (in AIS)
Specifies information needs, documents processes, and helps choose controls.
Evaluator / auditor (in AIS)
Tests whether information is reliable, controls work, and assets/data are protected.
Manager / steward (in AIS)
Interprets results, monitors performance, and ensures compliance.
Simon's three phases of decision making
1. Intelligence: Do we need to decide? 2. Design: What are the possible actions? 3. Choice: Which action should we take?
Structured decisions
All three phases are relatively routine or repetitive.
Unstructured decisions
None (or very little) of the three phases is routine.
Enterprise system
The integrated, organization-wide information system that connects functions and automates business processes.
Enterprise resource planning (ERP) system
The software package used to supply core applications needed by the enterprise system.
Third-party / extended modules
Modules that extend the capabilities of the ERP system.
CRM - Customer Relationship Management
Builds and maintains customer-related data; supports sales, service, and customer relationships.
SFA - Sales Force Automation
Automates sales tasks such as order processing, contact management, and tracking.
SCM - Supply Chain Management
Coordinates the flow of materials, information, and products across suppliers, the company, and customers.
Value chain
The linked set of activities that creates value for a customer.
Data hierarchy
The organization of data elements from smallest to largest: Character, Field, Record, Table/File, Database.
Character
Smallest basic data element: a letter, number, or symbol.
Field
A group of characters representing one attribute.
Record
A group of related fields describing one entity or event.
Table / file
A collection of related records with the same fields.
Database
An integrated collection of related tables/files.
Master data
Repositories maintained over an extended period; include relatively permanent attributes and often cumulative balances.
Standing data
The relatively permanent portion of master data; changed through data maintenance, not by every transaction.
Business-event / transaction data
Facts about a specific economic event; used to update master data.
Information processing
Processing related to economic events.
Data maintenance
Add, delete, or replace standing data.
Manual accounting flow
Analyze and journalize the business event in a journal.
Periodic mode
May be collected over time.
Batch processing
Transactions are accumulated for a period and processed together as a group.
OLTE - Online Transaction Entry
Entered directly at the time and place the event occurs.
Immediate mode
Processing occurs with little or no delay between stages.
OLRT - Online Real-Time
Captured online at occurrence.
Nonstandardized messages between people connected by a communications network.
EDM - Electronic Document Management
Capture, storage, management, and control of document images.
EDI - Electronic Data Interchange
Computer-to-computer exchange of business data in structured formats that allow direct processing by the receiving system.
Traditional EDI
EDI transmitted through a value-added network (VAN).
Internet EDI (IEDI)
Secure, structured messages over the Internet to execute business transactions.
WebTrust
An assurance service in which an independent CPA examines whether an entity's online systems meet relevant trust-services criteria.
Data Flow Diagrams (DFDs)
A DFD shows the logical movement and transformation of data.
Context diagram
Highest-level view: the entire system is one process; shows external entities and major data flows crossing the system boundary.
Logical DFD
What the system does: business activities and data needs, independent of people, devices, or implementation.
Physical DFD
How and where the system operates: people, departments, devices, media, and physical files.
Level 0 DFD
Breaks the context process into the system's major processes and data stores.
Top-down partitioning
Begins with the broad context diagram, then decomposes it into Level 0 and successively more detailed levels.
Flowchart
If the question asks about documents, processing media, storage devices, departments, or the sequence of procedures, choose a flowchart.
Document symbol
Rectangle with a wavy bottom; paper document or report, whether input or output.
Computer process symbol
Rectangle; includes processing, inquiries, and file updates.
Manual process symbol
Trapezoid; a person prepares, signs, or otherwise handles a document.
Display symbol
Screen-like curved shape; information displayed electronically.
Start/stop symbol
Rounded terminator; can also represent an external entity in this figure.
On-page connector
Small circle; continuation on the same page, labeled A, B, C, etc.
Off-page connector
Pentagon/home-plate shape; continuation on another page; identify page and connector.
Logic flow
Straight line with arrowhead; direction and sequence of processing.
Telecommunications link
Wavy communication line; electronic transmission.
Bridge
Small arc over a crossing line; flows cross but do not connect.
Annotations
Bracket/note connected by dashed line; explanatory comment, no flow arrow.
Batch total / any total
Special document-like total symbol; control total used to verify processing.
Goods
Box/package symbol; physical inventory or shipment.
How to read a systems flowchart
Read from top to bottom and left to right unless arrows show otherwise.
Seven-step transaction routine
A systematic approach to processing transactions in accounting.
Identify
Read the transaction and determine the business event.
Retrieve
Locate the source documents and master/subsidiary records involved.
Prepare / verify
Record in the proper special journal or general journal.
Journalize
Keeps detail and control totals consistent.
Post
Update the relevant subsidiary ledger; later post journal totals to G/L control accounts as instructed.
Cross-reference
Add invoice numbers, account numbers, posting references, checkmarks, or initials.
File
File documents using the instructed code.
Revenue-cycle document flow
The sequence of documents involved in the revenue cycle.
Customer order / sales order
Documents what the customer requested and internal acceptance.
Bill of lading / shipping document
Evidence that goods were shipped; carrier, destination, and shipment details.
Sales invoice
Bills the customer; contains quantities, unit prices, extensions, and total.
Sales Journal
Records routine credit sales.
A/R subsidiary ledger
Maintains each customer's balance.
Cash receipts prelist
Early listing of money received before further handling.
Remittance advice / customer notice
Notification sent to customers regarding payments.
Deposit slip / bank receipt
Shows cash/checks deposited and external confirmation.
Cash Receipts Journal
Records cash inflows.
Credit memo
Documents reduction of a customer's balance, often for returns/allowances.
General Journal
Records transactions not suited to a special journal and adjusting/correcting entries.
Control objective
The intended outcome of a control process.
Occurrence / validity
A sale should be supported by an approved order and shipping evidence.
Completeness
Prenumbered documents, sequence checks, and prelists reveal missing items.
Accuracy
Recalculate quantity × unit price, invoice total, and batch totals.
Authorization
Credit approval, signatures, and approved prices/terms.
Classification
Use the correct journal and accounts.
Timing / cutoff
Use shipment and transaction dates to record in the correct period.
Safeguarding
Separate cash custody from recording; deposit promptly.
Independent check
Reconcile bank evidence to prelist/journal and subsidiary total to G/L control.
Audit trail
Document numbers, posting references, cross-references, and organized files let an auditor trace forward or backward.
Forward vs. backward tracing
From source document -> journal -> ledger tests completeness; from ledger/journal -> source document tests occurrence/validity.
Data vs. information
Raw facts vs. processed, decision-useful output.
IS vs. AIS
Overall information system vs. subsystem focused on financial aspects of events.