deca practice test

What approach should a company use to ensure changes lead to long-term benefits?

B. Change-management

What is a risk factor associated with international business related to currency?

C. Foreign currency exchange

What format should Sonya use to show logical relationships among project activities?

A. Project schedule network diagram

Who influences Brendon's buying behavior due to his admiration for basketball players?

B. Reference group

What term refers to the added cost on unpaid balances of revolving credit accounts?

A. Finance charge

What type of consumer fraud did Kari likely suffer from if there were unauthorized withdrawals from her account?

B. Identity theft

What is the potential benefit of a business continuously improving the quality of its goods and services?

D. Higher demand

What could happen if a merchandising budget overestimates customer demand?

D. Increased costs

Which option is an example of receiving information?

D. Reading a travel itinerary

What is an accurate statement about maintaining customer records?

D. Companies should avoid adding suppliers and competitors to customer records to maintain accuracy.

What type of knowledge is Jillian attempting to retrieve by observing and questioning managers?

B. Tacit knowledge

What document allows project teams to identify inefficiencies and document gained knowledge?

A. Lessons-learned document

Why may a defendant choose to settle a legal dispute out of court?

A. To avoid the high costs of going to trial.

What initiates a new civil litigation case?

C. Complaint

What is Jack experiencing when he refuses to acknowledge negative effects on his life?

D. Denial.

The increasing unemployment rate found in an environmental scan is an example of a(n) __________ factor.

B. Economic

Business process improvement aims to reduce process time, minimize inefficiencies, and __________.

D. Improve output quality.

What is a benefit of performing integrated change control?

D. It reduces risks that arise from making changes without considering the project as a whole.

What is a necessary component of a standard purchase order aside from product specifications and quantities?

D. Shipping requirements.

What must a research firm do to ensure its new algorithm qualifies for trade secret protection?

C. Require employees to sign nondisclosure agreements.

What type of organizational structure might a small organization need compared to a large company?

D. Informal organizational structure; formalized, complex structure.

What statement is true regarding protecting digital customer data?

D. Data protection strategies should be reevaluated often.

Who regularly uses a business's managerial accounting information?

C. Supervisors.

What area should Sandra focus on to ensure timely deliveries after customer complaints?

D. Supply chain management.

What are employees encouraged to do when using silence as a negotiating technique with a vendor?

D. Make a concession.

What occurs during the emergence stage of a conflict?

A. The conflict is realized.

The cost of designing a reliable product falls under which type of cost?

B. Prevention.

How can employees who handle sales transactions help save money for the business?

B. Watching for counterfeit money.

What statement about emotional intelligence is true?

A. In many situations, individuals can improve their levels of emotional intelligence.

Walmart, Chevron, and Ford Motor Company are examples of what type of business ownership?

D. Corporation.

What step of the writing process is Rachel performing by modifying her report?

C. Editing.

What is a vital aspect of using technology in customer relationship management?

B. Updating customer information in the computer database.

What happens to the price of oranges if a disease ruins the crop?

D. Increase.

What type of planning is most effective after a power outage causes software malfunctions?

D. Contingency.

When should a company make significant changes to its database?

A. After work hours or when employees have downtime.

How can managers motivate employees to be more productive?

B. Considering employees’ suggestions.

Where might values come from that shape an individual?

B. The culture in which you are raised.

How can you ensure understanding of someone’s message during communication?

C. Summarize and restate their key points.

What can enhance career progression for employees?

C. Changing jobs.

Inflation affects the balance of trade through its impact on what?

D. Currency exchange rates.

What is an effective way to prioritize tasks at work?

A. Order of their importance.

How should Maggie appeal to board members who may disagree with her report's conclusions?

B. Focus on the evidence that supports her conclusions.

What type of work is Becky's boss asking her to perform when they analyze financial reports?

D. Business analysis.

What action begins determining important project evaluation parts?

B. Consider project goals.

What facility components are inspected to ensure safety ordinances are met?

A. Elevators.

What positions do Chief operations officer, process improvement specialist, and call center supervisor represent?

D. Operations management.

How can an organization promote knowledge management effectively?

A. Providing the right technology.

What circumstance might be documented in a project plan’s change-management document?

C. A project's changing purpose.

Where would a study about pharmaceutical companies' spending be placed in a research report?

C. Introduction.

What negative consequence can arise from an unethical action that is not illegal?

D. A poor reputation.

What maintenance supplies are likely to be kept in a business?

B. Trash bags, sanitizer, and light bulbs.

How do supply chain networks differ from basic supply chains?

B. More complex and show how information and materials flow back and forth.

What is the purpose of a project charter?

C. Define what needs to be accomplished.

What is a true statement about captive insurance?

B. Tax laws generally require that the insured demonstrate that they will be materially harmed.

How did Tracy act on an employment opportunity with TPS Industries?

C. Networking with others.

What is an example of a customs regulation?

C. Citizens are not allowed to bring fresh fruits and vegetables back with them.

Employees' creative suggestions often lead to changes that increase __________ and reduce expenses.

A. Efficiency.

What control is being applied when a bank manager corrects an employee immediately?

C. Concurrent control.

What technological advancement has improved access to project management software?

C. Cloud computing.

What trust-building technique is demonstrated by keeping confidential information private?

C. Not sharing confidential information.

In a negative work culture, employees are less likely to share work-related tacit knowledge and trust whom?

B. Their managers and coworkers.

What should Emily do to show her classmate empathy?

A. Think of a time when she had difficulty with an assignment.

What is true regarding internal record maintenance?

B. It helps you determine your profit.

What element in supply chain management ensures processes happen on time and quality?

D. Operations.

To maintain relationships with vendors, a business should share what?

C. Relevant information.

For successful innovation, employees must have a desire to learn and be willing to __________.

D. Accept change.

What ethical obligation do businesses have regarding their products?

B. Safe to use.

Is it appropriate for employees to greet customers and assist them directly?

A. Yes, they should always greet customers.

What does audience engagement indicate during a humorous presentation?

C. Engaged.

Which example shows a project manager motivating a team?

B. Tamara provides lunch for her team.

What type of communication occurs when a sales manager emails the distribution center manager?

A. Horizontal.

Why has risk modeling become more prevalent?

A. Wider availability of data.

What should project managers do to ensure efficiency in task performance?

C. Communicate their roles and responsibilities.

What can a business do to mitigate noncompliance risks?

A. Monitor regulations.

What common risk might project teams face when developing a work breakdown structure?

A. Using it to replace the project schedule.

What illegal action could Joseph face for advising his sister to sell her stock?

A. Insider trading.

What does using Six Sigma imply about a company's quality management?

D. It produces only 3.4 defects per million parts.

What can significantly impact a developed country's role in world trade?

B. Unstable government.

In process thinking design, what should a process have?

C. A goal.

Which airline appears undervalued?

C. Smooth Flying.

What is an effect of overstaffing in a business?

B. Poor customer service.

What should a company do to protect digital assets when an employee leaves?

D. Retrieve work-related usernames and passwords.

What is likely causing Premiere Office Supplies to change its sales process?

A. Competition.

Records about monetary transactions are most likely __________ records.

D. Financial.

How might technology affect supply chain management?

D. A manufacturing firm tracking inventory with a digital system.

What action can capture tacit knowledge from employees?

B. Conducting personal interviews.

How does the relationship between people and change management work?

C. Change happens one person at a time.

What is a manager doing while directing?

B. Initiating action.