Professional Practices - Communication (Quest 1)

Effective questioning & review questions. (Based on the Sohnen-Moe Chapter 4 & Centennial Resources)

Through open ended questions & closed ended questions. 

How does an RMT communicate effectively? 

Encourages a topic to be discussed but only in general terms.

What are open ended questions?

Asks for specific information & no discussion

What are close ended questions? 

• Goal-directed thinking

• Judging based on evidence & not how a person feels

• Searching for mistakes to improve 

What is critical thinking? 

SOAP - Subjective Objective Assessment Plan

What is a critical thinking approach to client care?

• Liking Others

• Empathy

• Being able to listen

What are the internal factors that could influence an interview?

Noise, Defence Mechanisms, & Power Differentials. 

What are some communication barriers? 

A type of interference that can hinder how we communicate information.

What is Noise?

• Ambiguity

• Contradiction

• Redundancy

What are the types of noises?

An unconscious way of coping & protecting ourselves from emotionally painful experiences.

What is a defence mechanism?

• Projection 

• Repression 

• Denial 

• Armoring

• Deflection 

• Resistance 

• Suppression 

What are the types defence mechanisms? 

When someone is placed in a position of authority in a relationship.

Define power differentials

• Strong emotions

• Boundaries

• Feedback

• Managing Negative Emotions

What are some challenging topics to discuss as an RMT?

• Ensure privacy 

• Refuse interruptions 

• Physical environment

What are some external factors that could influence an interview?

• Receive information that’s clear so they can make an informed decision

• A chance to ask questions

What are the client outcomes during communication?

• Provide clear information so PT can make informed decisions

• Communicate professionally about PT’s concerns.

What are the expected RMT outcomes during communication?

1. Nature of tx

2. Expected Benefits

3. Risks & Side Effects

4. Alternative Courses

5. Likely consequences

6. Right to Question & refuse

What are the list of requirements for informed consent?

• Engage in dialogue 

• Use plain language 

• Practice active listening 

How should an RMT communicate with patients? 

• Client understanding

• Address client’s needs

• Honour client’s preferences & respect it

How does one adapt their communication style?

1. Be respectful

2. Ethical

3. Professional

4. Privacy

5. Confidentiality

What are the principles of professional communication?

• Health Care Consent Act, 1996 (HCCA)

• Personal Health Information Protection Act 2004 (PHIPA)

What is the relevant legislation regarding professional communication?