CH 1 The Roles of the Supervisor

These 25 flashcards cover the foundational principles of effective supervisory practices, including the distinctions between management and leadership, delegation strategies, mindset frameworks, and key leadership traits as presented in Chapter 1 by Michelle Poché Flaherty.

According to the transcript, what is a supervisor dependent on to succeed in their job?

The performance of others

What does Rita Zahara suggest is one of the greatest things a person can do to help others?

Help them discover what they have within themselves to help themselves

How is the supervisor's role defined in relation to the organization's vision?

A vital link between the vision and day-to-day activities

When moving from a peer to a supervisor, what is the appropriate way to handle a management decision you may disagree with in private?

Support the management decision once it is made and explain it to employees based on certain facts

What is the very first step listed in the '6 Steps for Making a Smooth Transition from Peer to Supervisor'?

Meet with your entire team soon after promotion

In the LMT pie chart model, what does 'T' stand for?

Task and technical work

According to the transcript, how must a supervisor adjust their time to increase attention on management and leadership?

Shrink the amount of time spent on task and technical work

What is the primary focus of 'Management' as defined in the lecture?

Practical day-to-day operations or short-term results

How is 'Leadership' characterized in the lecture?

Strategic and transformational, with an emphasis on values and a longer-term vision

What are the four parts to successful delegation mentioned in the text?

Responsibility, authority, instruction, and accountability

When delegating responsibility for a task, for what is the supervisor still ultimately responsible?

Ensuring the work is completed on time, within budget, with quality, integrity, and good customer service

Why is 'authority' a critical component of successful delegation?

Because giving responsibility without authority undermines work completion and can create team tension

According to the transcript, why should supervisors refrain from 'hovering' after delegating a task?

To give employees required resources including time and space to complete the assignment

Research from the Gallup Organization suggests that what factor most impacts an employee's decision to stay or leave?

The actions of their supervisor

The Gallup Organization developed a questionnaire to measure workplace strength consisting of how many questions?

$$12$$

How can a supervisor create 'psychological safety' when problems or errors occur?

By diagnosing causes and solving them rather than assigning blame or punishments

In Stephen Covey’s model, what is the difference between the 'circle of concern' and the 'circle of influence'?

The circle of concern includes everything you care about, while the circle of influence includes only things you have control over

What happens to a supervisor's circle of influence when they proactively focus on what they can control?

The circle of influence grows larger

Which researcher is credited with the findings regarding growth mindset versus fixed mindset?

Carol Dweck

How does a person with a 'fixed mindset' typically view challenges?

They do not like to be challenged

According to the text, what is the most encouraging way to foster a growth mindset when acknowledging a shortfall?

Adding the word 'yet' to statements about current lack of ability or knowledge

In 'Good to Great', what three steps does Jim Collins suggest for managers to strengthen their organizations?

Get the right people on the bus, get the wrong people off, and get the right people into the right seats

According to the transcript, how should the status of being 'low-performing' be viewed?

As a temporary state rather than a permanent character trait

Which 'Key to Leadership' involves helping employees imagine success and showing how they contribute to the big picture?

Vision

What behavior defines the leadership key of 'Credibility'?

Walking your talk and ensuring behavior reflects broadcasted values