gms200 practice test ch 1, 2, 5, 7, 8

What are the four functions of management?

Planning, organizing, leading, and controlling.

What does an effective manager achieve?

High-performance results and high levels of satisfaction among people doing the required work.

What is performance efficiency?

A measure of the resource costs associated with task accomplishment.

What is accountability in management?

The requirement that a manager answer to a higher-level boss for performance results achieved by a work team.

How is productivity defined?

A measure of the quantity and quality of work produced, relative to the cost of inputs.

What do top managers focus on?

The external environment, looking for problems and opportunities and finding ways for the organization to best deal with them.

What type of manager is the accounting manager for a local newspaper?

A staff manager.

What type of manager is the editorial director for sports?

A line manager.

What management function is fulfilled when a team leader clarifies desired work targets?

Planning.

What is networking in management?

The process of building and maintaining good relationships with others who may help implement a manager's work agendas.

What skills do top managers rely on according to Katz's framework?

Conceptual skills.

What do Mintzberg's research conclusions suggest about managers?

Managers are never free from the pressures of performance responsibility.

What is an example of prejudice in a workplace context?

Holding a negative attitude toward minorities.

What is discrimination in a workplace context?

Making a decision to deny advancement opportunities to a team member based on a negative attitude.

What is a trend in the new workplace?

More attention by organizations to valuing people as human assets.

What is the role of a manager in the 'upside-down pyramid' view of organizations?

Providing support so that workers can directly serve customers.

What does the management function of controlling involve?

Measuring daily sales and comparing them with daily sales targets.

What assumption is associated with behavioral management approaches?

People are complex with widely varying needs.

Who is considered the father of scientific management?

Taylor.

What does bureaucratic impersonality aim for?

Fairness.

What would Henri Fayol suggest to improve a poorly performing organization?

Teach managers to better plan and control.

What is an example of scientific management today?

Conducting studies to increase efficiencies in job performance.

What did the Hawthorne studies raise awareness of?

How human factors can influence productivity.

What advice would come from scientific management?

Study a job, carefully train workers, and link financial incentives to job performance.

What is the highest level in Maslow's hierarchy?

Self-actualization needs.

Who would agree with the statement 'If you treat people as grown-ups they will perform that way'?

Argyris.

What is the Hawthorne Effect?

When people perform in a situation as they are expected to.

What are important factors when viewing an organization as an open system?

Resource acquisition and customer satisfaction.

What is a subsystem of a local bank or credit union?

The loan-processing department.

What does matching jobs to employees based on their needs show?

Contingency thinking.

What is the correct match for Deming?

Quality management.

What is evidence-based management?

Making decisions based on solid facts and information.

Why do businesses go international?

To gain new markets, find investment capital, and reduce labor costs.

What is a foreign subsidiary?

When a company buys full ownership of a manufacturing company in another country.

What is a direct investment strategy in international business?

A joint venture.

What disputes would the World Trade Organization become involved in?

Disputes over tariffs.

What do complaints about copyright protection show?

How differences in legal environments can affect international operations.

What characterizes monochronic cultures?

People do one thing at a time.

What characterizes polychronic cultures?

People do many things at once.

What describes a low-context culture?

A culture that values meaning in the written or spoken word.

What does Malaysian culture value?

Teamwork and respect for authority.

What is one of the most individualistic countries according to Hofstede's study?

Canada.

What is ethnocentrism?

Judging another culture as inferior to one's own.

What is global sourcing?

When a company buys materials from one country, processes them in another, and sells them elsewhere.

What does a transnational corporation do?

Operates around the world without a strong national identity.

What does the Corruption of Foreign Public Officials Act prohibit?

Canadian businesses from making payoffs abroad to gain international contracts.

What behavior fits a tight culture?

Avoiding praise and deferring to authority.

What does Hofstede say about high power distance cultures?

They respect age and authority.

How is IT changing organizations?

By breaking down barriers internally and externally.

What is the difference between management information systems and business intelligence?

Management information systems organize data, while business intelligence extracts and reports it.

What is a problem solver in management?

A manager who reacts to problems after they occur.

What characterizes a systematic thinker?

Approaches problems rationally and analytically.

What type of thinking style values facts and clear goals?

Sensation thinking style.

What does assigning probabilities to outcomes indicate?

The presence of risk in the decision environment.

What is the first step in decision-making?

To find and define the problem.

What is an example of an unstructured problem?

Developing a plan to increase international sales.

What are the criteria for evaluating alternatives?

Costs, timeliness, and ethical soundness.

What is a common crisis mistake for managers?

Isolating themselves to make decisions alone.

What does the classical decision model assume?

Optimizing.

What does the behavioral model assume?

Satisficing.

What is anchoring and adjustment bias?

Basing a decision on someone's current salary.

What is a framing error?

When a problem is seen differently based on how it's presented.

What is escalating commitment?

Continuing a failing course of action.

What are personal creativity drivers?

Creativity skills, task expertise, and task motivation.

What is planning in management?

The process of setting objectives and deciding how to accomplish them.

What is a benefit of planning?

Improved focus.

What does a business create to implement corporate strategy?

A functional plan for its departments.

What does contingency planning identify?

Alternative courses of action for specific situations.

What is the first step in the control process?

To establish objectives and standards.

What is a standing-use plan?

A sexual harassment policy.

What is zero-based budgeting?

Justifying a new budget based on projected activities.

What is a benefit of participatory planning?

More commitment to implementation.

What is a hierarchy of objectives?

Lower-level plans become the means for higher-level plans.

What does using benchmarking mean?

Identifying best practices used by others.

What can relying too much on staff planners cause?

A communication gap between planners and implementers.

When is the planning process complete?

When plans are implemented and results evaluated.

What is management by objectives?

A process where the team leader and team member set performance objectives together.

What should a good performance objective be?

Easily measured.

What is a strategic plan?

A plan used to guide long-term resource allocations.

what are mintzberg’s 10 managerial roles

interpersonal: how a manager interacts with others

Informational: how a manager exchanges / processes info

decisional: how a manager uses info in decision making

what are the 4 steps in the managment process?

controlling, planning, organizing, leading

What is multidimensional thinking?

The ability to analyze multiple problems together and compare them to each other and across the short and long term.

Strategic opportunism

The ability to focus on long term goals and being flexible in short term goals. 

what are the 3 Ps of organization performance

People 

Profit 

Planet 

What are the four steps of ethical reasoning?

Utility- does it satisfy consumers and stakeholders

Rights- Does it respect the rights of everyone

Justice: Is the decision consistent with law and cannons of justice

caring - is the decision consistent with caring people 

What are the 3 different classical management approaches and their figures?

scientific management : Frederick Taylor

administrative principles: Henri Fayol

Bureaucratic organization: Max Weber 

What are the maslows hierachy of needs?

Physiological, Safety, Social, Esteem, Self actualization

what are the difference competencies that managers must have?

Technological Competency: Ability to utilize technology effectively 

Analytical Competency: The ability to analyze information and make decisions

Information Competency: The ability to gather information, organize, and display info.  

What is the difference between structured and unstructured problems?

Structured problems: Are familiar and could be dealt with with a structured program that uses an algorithm. 

Unstructured problems: Are new and require an unstructured program where solutions are specifically designed. 

What are the administrative principles described by Taylor?

Foresight: a plan for the future

Organization: provide resources and use them 

Command: lead select and evaluate workers

Coordination: To fit diverse efforts together 

Control: make sure things happen according to plan 

What are the Bureaucratic principles described by Weber?

1. Clear division of labour, high skilled workers complete them 

2. Clear hierarchy of authority, power and responsibility are divided

3. Formal rules and procedures, written rules define all workplace guidelines

4. Impersonality, rules are uniformly applied no bias 

5. Careers based on merit, people are promoted due to competency 

What are the  Organizations as communities described by Follet?

• Where managers and workers work in harmony where managers don’t possess absolute authority 

• freedom to talk over issues without worrying about higher up 

• collective responsibility. 

Zero Based budget

all expenses must be justified for the new period.

Eg buying table for company the budget increases. 

Comparative management

the research of management across different cultures.

The reasons why businesses go international include gaining new

markets, finding investment capital, and reducing _____

labour costs

When shoe maker Rocky Brands decided to buy full ownership

of a manufacturing company in the Dominican Republic, Rocky was

engaging in which form of international business?

foreign subsidiary

A form of international business that falls into the category of

a direct investment strategy is ______

joint venture

The World Trade Organization would most likely become involved

in disputes between countries over ______

tariffs

Business complaints about copyright protection and intellectual

property rights in some countries illustrate how differences in ______ can affect international operations

legal environments

The Corruption of Foreign Public Officials Act makes it illegal for

______

Canadian businesses to make payoffs abroad to gain international business contracts