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Which situation is an example of a managerial ethical dilemma?
Being asked to directly supervise a family member
A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor.
Which standard is being applied to resolve this ethical dilemma?
Rights standard
What is the goal of affirmative action?
By seeking to remedy past practices that innately caused an adverse effect on applicants
A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women.
Why is this case a potential demonstration of adverse impact?
Adverse impact is unintentional and relates to standard policies applied to all employees.
Which protected classes must a company set hiring goals for under Executive Order 11246?
Minorities and women
An employer terminates an employee for being unattractive and putting less effort in personal appearance.
Why is this permitted under an at-will employment relationship?
An employer can terminate an employee for an immoral reason.
Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job?
The Family and Medical Leave Act of 1993
What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?
To prevent discrimination against employees who may be called into active military service
Which event should be covered under workers' compensation?
Breaking an arm while at work
How does an organization's human resource strategy support the organization's business strategy?
By helping it to acquire, develop, motivate, and retain the talent needed to fulfill its strategy
What is a primary function of human resource management?
Retaining talent
How does effective human resource management improve organizational performance?
By enhancing a company's ability to cope with growth and change
Which characteristic of an employee should human resource management focus on to enhance organizational culture?
Fit within an organization
Which belief is an example of bias creating barriers to equal treatment in an organization?
Extroverted employees are the most effective.
Which factor in successful organizational change can be provided through effective human resource management?
Trust
What is the organization's formal system of task, power, and reporting relationships called?
An organizational structure
How does human resource management support organizational leadership?
By acquiring, hiring, developing, and retaining the right talent
Which decision can human resource management assist with during the combination stage of mergers and acquisitions?
When to declare the combination a success
How can human resource managers serve as internal consultants?
By helping managers avoid common training pitfalls
What are two uses of a job analysis?
Developing a recruiting plan and designing a compensation plan for a particular job
How can human resource managers use performance metrics to benefit their organizations?
They can use metrics that reveal weakness in a critical division to influence staffing plans.
What should human resource managers use to determine performance metrics?
Business goals
Which aspect of an organization is increased when policies of inclusion are adopted?
Its talent pool
Why might an organization want to increase its efforts at inclusion and diversity?
To reduce negative public relations
Classify each example as either a policy or a procedure. Answer options may be used more than once or not at all. 1) Employees should avoid using language that could be interpreted as discriminatory. 2) To receive reimbursement, employees need to submit receipts from travel and dining. 3) The company advocates, in all operational aspects, for diversity of experience, background, and culture to support innovation, workplace environment, employees, customers, and stakeholders. 4) Employees wishing to take time off should give prior written notice to their supervisors.
Policy 2) Procedure 3) Policy 4) Procedure
How does an employee handbook protect employers?
It ensures that employees are informed about company expectations, policies, and benefits.
Which situation is an example of poor person-organizational fit?
An employee has the necessary training and skills for a position, but has a different set of values than the employer.
How does sourcing affect recruiting?
Effective sourcing improves the compatibility of talent pools to open positions.
What is a benefit of external recruiting?
External hires can bring in new ideas and insights.
Which request might be asked during a case interview?
Explain how you would react if you were asked by a coworker to take shortcuts to meet job expectations.
Why might human resource managers place limited importance on distributive fairness in the hiring process?
Only those hired tend to appreciate the outcomes of the process.
Which step in an effective training program involves determining the best setting, methods, and materials to be used?
Designing training systems
Which type of training includes both role-playing and action learning?
Experiential training
What does a person's learning style determine?
The instructional methods that are the most effective for training
During which level of Kirkpatrick's training evaluation might participants take a test on the training materials?
Learning
How can performance management help an organization evaluate change initiatives, training procedures, and new technologies?
By generating useful data
How can goal setting boost employee performance?
By focusing attention on specific objectives
Which source of performance information is most knowledgeable about an employee's day-to-day performance in self-managed teams?
Co-worker
How does providing regular feedback to employees relate to their goals?
It helps direct progress toward goals.
An employee has already been approached concerning poor performance, but is not improving.
Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving?
Written warning
Place the steps of progressive discipline in order from first (1) to last (4).
Select your answer from the pull-down list.
1: Counseling
2: Written warning
3: Suspension w/out pay
4: Termination
What is an example of opportunity bias?
A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.
What is a critical factor in creating a culture of safety?
A commitment of an organization to the protection and well-being of its employees
What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)?
To correct hazards
How do employee wellness programs benefit employers?
By reducing workers' compensation and disability-related costs
What determines whether stress is functional or dysfunctional?
How manageable it is and the emotions it causes
What is an example of bullying in the workplace?
Intimidating a coworker
What is an example of holding the target of bullying to a different performance standard?
Assigning the target unrealistic goals and deadlines
Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces?
Occupational Safety and Health Administration (OSHA)
What are two physical changes that can be made to prevent workplace violence?
Implementing key card access
Putting in silent alarms
Which tactic can employers use to improve employee engagement and motivation towards safety?
Incentives
How does a safe workplace positively relate to employee motivation and engagement?
It encourages an environment for high employee production performance.
What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents?
Legitimating
Which act was intended to curb common work stoppages, strikes, and general labor conflict?
Wagner Act
What is a psychological contract in the workplace?
The hidden expectations and promises between an employer and an employee
Which type of compensation can developmental opportunities be considered?
Non-financial compensation
What is a disadvantage of a pay-for-performance plan?
It could promote unintended consequences.
What are two reasons why companies offer employee benefits?
1: To provide employees with work-life balance
2: To boost employee satisfaction
Which type of a benefit are domestic partner benefits?
Optional
What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?
To decrease employee absenteeism
What is the goal of an organization that offers an on-site day care for children and elderly people?
To decrease employee stress
What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?
Employee engagement
Which action enhances employee engagement?
Allowing employees to use their talents
What is affective commitment?
Having a positive emotional attachment to the organization and strong identification with its values and goals
What is an example of voluntary turnover?
An employee leaves for a higher paying job.
What are two potential costs of voluntary turnover?
1: It leads to having to train a replacement worker.
2: It disrupts teamwork.
What are two retention strategies for reducing voluntary turnover?
1: Quality leadership
2: Flexible work
Which factor may increase a company's voluntary turnover?
Good economic environment
What is the difference between replacement planning and succession management?
Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline
What is an example of workforce redeployment?
A firm assigning a Java IT expert to a new client requesting a Java IT engineer
Which of these goals is a key function of managing human capital?
sourcing and recruiting the best talent available
Why might some organizations perform better than others in the same industry?
talent drives competitive advantage
Which statement most accurately describes HRM’s relation to business strategy?
it requires support and alignment of HRM policies and procedures
Which is a good predictor of whether an action is ethical or unethical?
an employee’s emphasis on self-gain
In addition to managing risk, how does HRM add value to an organization?
by improving the efficiency of organizational systems, processes, etc.
Managing a transition from one health insurance carrier to another requires all except …
presenting employees with directives from leaders who are trying to control expenses
In addition to performance culture, what are the other four broad types of organizational culture?
entrepreneurial, bureaucratic, consensual, competitive
Which ethical standard is concerned with supporting employees within the areas of personal safety and abiding by policy or regulation?
rights
Why were most employment laws created?
to promote equal access to employment opportunities
Title VII of the Civil Rights Act of 1964 legislated equal employment opportunity; affirmative action goes beyond that to ...
eliminate discrimination and its past effects
Arguably, the _____ is the most influential federal employment law since it produced five protected classes
Title VII of the Civil Rights Act
Aligning labor supply and demand occurs within which organizational process?
human resource planning
What is the primary outcome of a job analysis?
a condensed description of new or existing processes
Among other things, which group of topics might be included in an employee handbook?
policies, procedures, rules, employment-at-will disclosure
An organization’s attention to which areas can yield more customers and better employee performance?
diversity and inclusion
What establishes an organization’s position on an industry topic?
a policy
What establishes the steps employees should take to perform a particular task?
a procedure
What establishes what employees may and may not wear to work?
a rule
What establishes eligibility for participation in employee healthcare programs?
a policy
What contains all the guidance that protects the employer and employee in their relationship?
the employee handbook
How does HRM support managers?
by supplying the human capital needed to execute the business strategy
What is HR’s primary purpose?
attracting, motivating, rewarding, and retaining employees
Which HRM function aligns individual goals with organizational goals?
performance management
How does HRM influence organizational performance?
it transforms employee potential into actual performance
Since tradition, internal promotion, loyalty, and longevity are characteristics of the military, what type of organizational culture could be assigned?
consensual
Which ethical standard applies when deciding if a new employee and a longtime employee should be disciplined the same way for being tardy?
fairness
Which scenario would be an ethical dilemma for a hiring manager?
a current employee asks for his son to be hired for a summer internship
Which is a key statement about HRM metrics?
certain HRM metrics must be mapped to business goals
Why is diversity important to an organization?
a strong diversity culture is positively related to customer satisfaction
Which law protects employees in active military service?
the Uniformed Services Employment and Reemployment Rights Act
