Network Troubleshooting Methodology

Troubleshooting Methodology

A structured seven-step process used to identify, resolve, and document network problems.

Identify the Problem

The first troubleshooting step that gathers information, identifies symptoms, and attempts to reproduce the issue.

Establish a Theory

The process of determining the most likely cause of a problem, starting with the simplest explanation.

Test the Theory

The process of verifying whether the suspected cause is correct.

Plan of Action

The process of developing a solution and rollback plan before making changes.

Implement the Solution

The process of applying the planned fix, typically during an approved change window.

Verify Full System Functionality

The process of confirming the issue is resolved and that normal operation has been restored.

Document Findings

The process of recording the problem, solution, and outcome for future reference.