Lean Six Sigma White Belt单词卡

What is Quality?:

Quality is more than just a METRIC or a JARGON

Quality is the very purpose of an organization's existence

For a customer, quality is resolution to his problems, on-time service and correct solution at the first time

All of the above

None of the above

All of the Above

How can we achieve Quality for our business process?

By understanding customer requirements

By designing products/services that satisfy those requirements

By developing processes that are capable of producing those products/services

All of the above

None of the above

All of the above

The charts used to monitor a process to identify whether that process was acting in a predictable manner or if special causes were affecting the process is known as Quality Control Charts. Who devised these Quality Control Charts?

Walter Shewhart

Joseph Juran

American Society for Quality (ASQ)

All of the above

None of the above

Walter Shewhart

ISO stands for:

International Standards Organization

International Standardization Organization

International Organization for Standardization

Interstate Organization for Standardization

None of the above

International Organization for Standardization

Six Sigma quality performance means _________________

3.4 defects in one billion opportunities

3.4 defects per million opportunities

Zero defects

Reduced defects

Reduced variation

3.4 defects per million opportunities

Which of the following is NOT a Six Sigma project role?

Master Black Belt

Green Belt

Associate

Champion

White Belt

Associate

Which of the following is NOT a responsibility of the Six Sigma White Belt?

Help collect data where responsible

Support and contribute to Six Sigma projects

Follow DMAIC process, apply appropriate tools

Provide inputs during project meeting, brainstorm ideas

Remove barriers of time, money and resources for effective functioning of a project

Remove barriers of time, money and resources for effective functioning of a project

Which of the following is a role of a Six Sigma project Champion?

Help collect data where responsible

Interact with senior management

Allocate resources and determine project selection criteria

Only 2 and 3 above

All of the above

Only 2 and 3 above

A Master Black Belt has to be well-experienced in which of the following?

Teaching, coaching and mentoring Black Belts and Green Belts

Six Sigma methodologies

Basic financial tools

All of the above

None of the above

All of the above

DMAIC stands for?

Define, Measure, Analyze, Improve, Control

Deploy, Measure, Analyze, Improve, Control

Define, Measure, Analyze, Investigate, Control

Define, Memorize, Analyze, Investigate, Control

Define, Measure, Articulate, Improve, Control

Define, Measure, Analyze, Improve, Control

DMAIC model is similar to which other old models?

Herzberg's model

Central Limit Theorem

Plan-Do-Check-Act

Big Bang Theory

Vector Model

Plan-Do-Check-Act

In which of the following DMAIC steps, do we focus on identifying the issue causing decreased customer satisfaction?

Measure

Control

Analyze

Define

Sustain

Define

What is the benefit of Continual improvement over Continuous improvement?

In continual improvement, the organization doesn't spend much time to stabilize its processes

Continual improvement helps the organization to undergo a steady and streamlined growth pattern

Continual improvement helps the organization to successfully sustain in this constantly changing market place

Only 2 and 3 above

None of the above

Only 2 and 3 above

Which of the following is/are NOT a driving force(s) of the Six Sigma Methodology?

Continual Improvement

Getting everyone involved

Getting information technology to assist

Getting financial data

None of the above

None of the above

Which of the following is not one of the 7 Basic Tools of Quality?

Check Sheets

Pareto Charts

1-Sample t test

Chi-Square test

Option 3 and 4 above

Option 3 and 4 above

SIPOC is an acronym of?

Supplier | Inputs | Process | Outputs | Customer

Supplier | Inputs | Procedure | Outputs | Customer

Supplier | Innovation | Procedure | Outputs | Customer

Supplier | Inputs | Process | Organize | Customer

Supplier | Improve | Process | Outputs | Control

Supplier | Inputs | Process | Outputs | Customer

Which of the following 7 Basic Tools of Quality are used to collect data in a simple and effective way?

5 Why Analysis

Pareto Charts

Check Sheets

Run Charts

Histogram

Check Sheets

Which of the following 7 Basic Tools of Quality is based on the 80:20 principle?

5 Why Analysis

Pareto Charts

Check Sheets

Run Charts

Histogram

Pareto Charts

Fishbone diagram is also known as?

Cause-and-Effect Diagram

Ishikawa Diagram

Interrelationship Diagram

Options 1 and 2 above

None of the above

Options 1 and 2 above

Which of the following 7 Basic Tools of Quality helps us see process performance over-time? It is also known as Time-Series chart and Trend Chart.

Run Chart

Fishbone Diagram

5 Why Analysis

Pareto Chart

Histogram

Run Chart

This tool is used in conjunction with the fishbone diagram. It helps us to uncover the root-cause of performance issues. It is an iterative probing technique. Which is this tool?

Run Chart

Fishbone Diagram

5 Why Analysis

Pareto Chart

Histogram

5 Why Analysis

Why is Histogram important?

Useful to organize and display data graphically

Highlight the category with the highest number of datapoints

Enables us to see the spread or variation in the data at a glance

All of the above

None of the above

All of the above

Lean is focused on?

Variation reduction

Elimination of waste

Elimination of intellect

Elimination of process inputs

None of the above

Elimination of waste

Any activity that adds VALUE from the customer's perspective is termed as?

Value-added activity

Non-value added activity

Process activity

Gemba

None of the above

Value-added activity

Which of the following activities should either be ELIMINATED, SIMPLIFIED, REDUCED or INTEGRATED?

Value-added activity

Non-value added activity

Process activity

Gemba

None of the above

Non-value added activity

Continuous small improvement by everybody in all areas of operations is termed as?

Value-added

Non-value added

Kaizen

All of the above

None of the above

Kaizen

"Fitness for use. Those product features which meet the needs of customers and thereby provide product satisfaction" is the definition of quality given by which Quality Guru?

Joseph Juran

Phil Crosby

American Society for Quality (ASQ)

All of the above

None of the above

Joseph Juran

What is known as the Shewhart Cycle?

Define-Measure-Analyze-Design-Verify (DMADV)

Define-Measure-Analyze-Improve-Control (DMAIC)

Design for Six Sigma (DFSS)

Plan-Do-Check-Act (PDCA)

None of the above

Plan-Do-Check-Act (PDCA)

ASQ defines quality as?

Fitness for use. Those product features which meet the needs of customers and thereby provide product satisfaction.

Anything that enhances customer satisfaction.

The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

All of the above

None of the above

The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Six Sigma is a structured and disciplined process. It focuses on improving the bottom-line.

True

False

True