12. Systems that will make running bug stomp easier.

What are 10 systems that will make running bug stomp easier? Add more efficiently?

1. CRM

2. Job management system

3. Accounting software

4. SOP

5. KPI

6. Lead source tracking

7. Automated customer reminders

8. Separate accounts

9. Cloud records

10. Recurring business compliance reminders

What is a CRM?

A CRM

• stores leads

• Customer details

• Past communication history

What is a job management system

It’s a system that handles bookings, reminders, reports, invoices and follow ups

What is accounting software

Accounting software tracks income, expenses GST and BAS

What is SOP

Written standard procedure for completing a repeated Task

What is KPI

KPI = Key Performance Indicator
A measurable number used to track/measure performance

What is lead source tracking?

Lead source tracking shows Which advertising produces customers?

What is Automated customer reminders

Automatically remind customers about upcoming appointments, preparation requirements, payments and future services.

What are separate accounts for business?

Splitting Bank funds into an operating account (For daily spending) And a company tax reserve (Saved money for tax) And if GST registered a dedicated account to set aside money for GST

What are cloud records for business?

Digital business records stored online so they can be securely accessed from different devices and backed up.

Examples: Quotes, reports, invoices, receipts, photos, licences and insurance documents.

What is Recurring business compliance reminders

List 6 important recurring reminders

They are reminders that remind us when certain things such as

ASIC-reviews

domain renewals

business name renewals

insurance renewals

license renewals and

BAS and tax tax returns are due

What are the most important KPI’s for bug stomp?

• Leads per week

• Leeds to booking conversion rate

• Average job value

• Cost per lead

• Revenue and profit per working day

• Gross profit per job

• Unpaid invoices

• Repeat customer rate

• Reviews requested versus reviews received

• stores leads

• Customer details

• Past communication history

CRM

a system that handles bookings, reminders, reports, invoices and follow ups

Job management system

tracks income, expenses GST and BAS

Accounting software

Written standard procedure for completing a repeated Task

SOP

A measurable number used to track performance

KPI

shows Which advertising produces customers?

Lead Source tracking

Automatically remind customers about upcoming appointments, preparation requirements, payments and future services.

Automated customer reminders

Splitting Bank funds into an operating account (For daily spending) And a company tax reserve (Saved money for tax) And if GST registered a dedicated account to set aside money for GST

Seperate accounts

store quotes, Reports, Photos, licenses, insurance and receipt receipts that can be bought up on any computer

Cloud records

They are reminders that remind us when certain things such as

ASIC-reviews

domain renewals

business name renewals

insurance renewals

license renewals and

BAS and tax tax returns are due

Recurring business compliance reminders

What 4 things help turn leads into paying customers?

1. Respond quickly

2. Make booking easy

3. Follow up consistently

4. Make service available quickly

How can response time be improved?

• Send an automatic acknowledgement immediately

• Call as soon as possible

• If unanswered, text and leave a voicemail

• Use a CRM so no lead is missed

How can booking be made easier?

• Keep communication short and clear

• Ask only the information needed

• Give a clear price or next step

• Let the customer book immediately

How should leads be followed up?

• Do not stop after one attempt

• Use calls, texts and emails

• Contact leads at different times

• Follow up consistently for 10–14 days

How can service availability improve conversions?

• Offer the earliest suitable appointment

• Keep some capacity for urgent jobs

• Confirm appointments and arrive on time

• Add capacity before wait times become too long

What customer experience should Bug Stomp aim to provide?

• Remove friction — make everything easy for the customer

• Clear pricing — fixed prices wherever practical

• Easy booking — only collect information that is actually needed

• Easy payment — offer several convenient payment methods

• Reliable communication — confirmations, reminders and arrival updates

• Professional service reports — clear, detailed reports after every job

• Fast, reliable service — short wait times, punctual appointments and dependable service

• Easy follow-up — clear warranty and contact process

• Referral rewards — reward customers who bring in new business

• Consistent branding and presentation — professional, recognisable staff and vehicles

What makes Bug Stomp an effective business?

• Profitable pricing — charge enough to cover costs, labour, overheads and required profit

• Strong technical work — correctly identify pests and provide effective treatments

• Consistent lead generation — keep a steady flow of potential customers coming in

• Efficient systems and scheduling — organise leads, bookings, jobs and follow-ups with minimal wasted time

• Cost control — monitor expenses and avoid unnecessary spending

• Good cash flow — make sure enough money is available to pay bills when they are due

• KPI tracking — measure important numbers so poor performance can be identified and improved

• Strong reviews and reputation — build trust through good service and customer feedback

• Legal, licensing and insurance compliance — keep the business properly licensed, insured and operating within the law

• Repeat business and referrals — encourage existing customers to return and recommend Bug Stomp to others