CMA Practice Test B

Bioethics is concerned with?

Moral controversy over biomedical technology

Which of the following response is a FALSE statement about ethics?

Ethics comprises formal actions of a legislative body

A clinical medical assistant discovers they mishandled a patient’s blood specimen, rendering it unusable. Which action demonstrates appropriate professional responsibility?

Report the error to the supervisor and follow facility protocol

A clinical medical assistant is preparing a patient with limited English proficiency for a minor surgical procedure requiring informed consent. Which action ensures appropriate communication standards?

Utilizing a certified medical interpreter to translate the information

A patient expresses fear about a scheduled phlebotomy procedure due to a past negative experience. Which response by the medical assistant demonstrates empathy?

I understand your concern, so tell me if you need a moment before we start.

Two medical assistants complete a mediation session regarding shared workspace priorities. To ensure the resolution is effective and prevents recurrence, which action must occur next?

Document the agreement and set a follow-up date

Which action indicates that a medical assistant is actively listening to a patient?

Paraphrasing the patient’s statements to verify understanding

A provider gives a verbal order for a medication during an urgent situation. Which of the following actions should the medical assistant take to ensure the order is accurate?

Repeat the medication name, dose, and route back to the provider

Which technique should a clinical medical assistant employ to communicate clearly and manage high call volumes efficiently?

Utilizing a phone script with bullet points to guide the call

If you have an appointment scheduled for a patient who speaks English as a second language, which communication technique would be the most effective at the time of their visit to your office?

Having an interpreter present

In the examination room, the patient tells you the reason for the office visit. Which of the following terms defines the best response from you that will promote positive communication?

Feedback

The occurrence of malpractice lawsuits is directly related to which factor?

The level of trust in the physician-patient relationship

Which of the following demonstrates positive communication skills?

Responding to the patient’s stated problem by saying “let’s discuss it”

During medication counseling, a patient appears slumped in the chair with downcast eyes. Which non-verbal action should the clinical medical assistant take to encourage engagement?

Sit an eye level with the patient using an open posture

A medica assistant is preparing a business letter regarding a patient referral. Which format demonstrates appropriate professional etiquette?

Including a credentialed signature block with contact information

A medical assistant notices a colleague appears overwhelmed while preparing a patient for a complex procedure. Which action best demonstrates professional support?

Asking the colleague how to best assist with the workflow

Which of the following tasks are considered within the scope of practice for a clinical medical assistant?

Collecting specimens for diagnostic treatment

A patient’s unreasonable conduct resulted in injury to himself, and he has filed a claim of medical malpractice against his pysician. if the court determines the patient to be fully or partialy at fault, what is the term used for this findings?

Contributory negligence

Any breach by medical office staff of patient confidentiality may result in which of the following legal charge?

Negligence

A patient’s unreasonable conduct res