CHRA Reviewer Questions

true

In an effective talent management system, an employee's

performance appraisal would initiate training and

development opportunities.

true or false?

TRUE

Effective talent management focuses on developing

employee competencies that align with strategic goals.

True or False?

D. Employee benefits options

All of the following types of information will most likely be

collected by a human resources specialist through a job

analysis EXCEPT ________.

A. Work Activities

B. Human behaviors

C. performance standards

D. employee benefits options

A. Deciding how the gathered information will be used

Jennifer, a manager at an engineering firm, has been

assigned the task of conducting a job analysis. What should

be Jennifer's first step in the process?

A. Deciding how the gathered information will be used

B. Collecting data on job activities and working conditions

C. Selecting representative job positions to assess

D. Reviewing relevant background information

D. working conditions

All of the following requirements are typically addressed in

job specifications EXCEPT ________.

A. Desired personality traits

B. Required education levels

C. Necessary experience

D. Working conditions

C. Organizational chart

Which one of the following indicates the division of work

within a firm and the lines of authority and communication?

A. Process chart

B. Employee matrix

C. Organizational chart

D. Corporate overview

A. Using computerized systems to combine separate tasks

Which one of the following is an example of business

process reengineering?

A. Using computerized systems to combine separate tasks

B. Creating a visual chart for workflow procedures

C. Assigning additional activities to new employees

D. Developing employee skills and behaviors

d. worker

While performing the fifth step of a job analysis, it is

essential to confirm the validity of collected data with the

A. EEOC representative

B. HR manager

C. Legal department

D. Worker

A. job rotation

Which one of the following terms refers to systematically

moving workers from one job to another?

A. Job rotation

B. Job enrichment

C. Job enlargement

D. Job adjustment

false

Conducting the job analysis is the sole responsibility of the

HR specialist.

True or False

C. Holding a group interview with a supervisor

Jerome, a manager at an electronics company, needs to

gather job analysis information from a large number of

employees who perform similar work. Which one of the

following would be most appropriate for Jerome?

A. Observing all employees

B. Interviewing the HR manager

C. Holding a group interview with a supervisor

D. Conducting telephone surveys of all employees

C. Reactivity

One of the problems with direct observation is ________,

which is when workers alter their normal activities because

they are being watched.

A. Flexibility

B. Falsification

C. Reactivity

D. Diversion

false

Informal interviews provide quantitative job analysis information, which is why they are frequently used by managers who need to determine the relative worth of a job

for pay purposes.

True or False

A. Diaries

Aaron records every activity in which she participates at work

along with the time it takes her to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Aaron's workplace?

A. Diaries

B. Interviews

C. Observations

D. Questionnaires

C. Employee orientation

On Majula's first day of work at a software firm, she attended a

meeting with the HR manager and other new employees. Majula learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Majula most likely participate?

A. Recruitment

B. Selection

C. Employee orientation

D. Employee development

C. Assisting new employees in selecting the best labor union

Which one of the following is most likely NOT one of the goals of a firm's employee orientation program

A. Making new employees feel like part of a team

B. Helping new employees become socialized into the firm

C. Assisting new employees in selecting the best labor union

D. Teaching new employees about the firm's history and

strategies

true

Employee orientation programs range from brief, informal

introductions to lengthy, formal courses.

True or False?

false

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

True or False

B. Training

The methods used to give new or present employees the

skills they need to perform their jobs are called ________

A. Orientation

B. Training

C. Development

D. Management

C. Strategic training needs analysis

________ identifies the training employees will need to fill

future jobs.

A. Competency modeling

B. Performance analysis

C. Strategic training needs analysis

D. Screening

C. Analyzing the training need

What is the first step in the ADDIE training process?

A. Assessing the program's successes

B. Appraising the program's budget

C. Analyzing the training need

D. Acquiring training materials

C. Use new terminology and technical concepts

Darlene, an accounting supervisor, has been asked to provide

training for her subordinates about new tax laws. In order to

motivate the individuals who, attend her training session,

Darlene should most likely do all of the following EXCEPT

A. Use as many visual aids as possible during the session

B. Provide an overview of the material to be covered

C. Use new terminology and technical concepts

D. Give information in logical, meaningful section

D. Conducting a work sampling

Employers will most likely use all of the following methods to

identify training needs for new employees EXCEPT ________.

A. Analyzing job descriptions

B. Reviewing performance standards

C. Questioning current job holders

D. Conducting a work sampling

true

Training sessions should be half day or three fourths day in

length rather than a full day, because the learning curve goes

down late in the day.

True or False?

A. Holding on-the-job training sessions

Which one of the following would most likely occur during

the fourth step of the ADDIE training process?

A. Holding on-the-job training sessions

B. Selecting employees for training

C. Preparing online training materials

D. Asking participants for feedback

A. Job rotation

Althea was hired soon after graduation and assigned to

complete a management trainee program. She will move to

various jobs each month for a nine month period of time. Her

employer is utilizing the ________ form of training.

A. Job rotation

B. Understudy

C. Job expansion

D. Informal learning

C. Apprenticeship training

A structured process by which people become skilled

workers through a combination of classroom instruction and

on the job training is called ________.

A. Job instruction training

B. Programmed learning

C. Apprenticeship training

D. Coaching technique

D. Familiarizing the trainee with equipment, tools, and trade

terms

Danise is currently being trained on the job and is at the first step in the OJT process, which involves ________.

A. Showing the trainee how to do the task

B. Verbalizing the steps of the task

C. Checking to make sure the task was learned by the trainee

D. Familiarizing the trainee with equipment, tools, and trade

terms

A. Job instruction training

When jobs consist of a logical sequence of steps and are

best taught step by step, the most appropriate training

method to use is ________.

A. Job instruction training

B. Apprenticeship training

C. Programmed learning

D. Job rotation

B. performance appraisal

Which one of the following terms refers to the process of

evaluating an employee's current and/or past performance

relative to his or her performance standards?

A. employee selection

B. performance appraisal

C. employee orientation

D. Organizational development

B. Remove any performance deficiencies

The primary purpose of providing employees with feedback

during a performance appraisal is to motivate employees to

A. Apply for managerial positions

B. Remove any performance deficiencies

C. Revise their performance standards

D. Enroll in work-related training programs

B. Creating an organizational strategy map

All of the following are reasons for appraising an employee's

performance EXCEPT ________.

A. Correcting any work-related deficiencies

B. Creating an organizational strategy map

C. Determining appropriate salary and bonuses

D. Making decisions about promotions

A. Employee's direct supervisor

In most organizations, who is primarily responsible for

appraising an employee's performance?

A. Employee's direct supervisor

B. Company appraiser

C. Human resources manager

D. Employee's subordinates

B. Setting work standards

What is the first step of any performance appraisal?

A. Giving feedback

B. Setting work standards

C. Making plans to provide training

D. Assessing the employee's performance

C. Ratings are higher than when provided by supervisors

What usually occurs when employees rate themselves for

performance appraisals?

A. Ratings are reliable but invalid.

B. Ratings are subject to halo effects.

C. Ratings are higher than when provided by supervisors.

D. Ratings are about the same as when determined by peers

B. Upward feedback

Which one of the following terms refers to the process of

allowing subordinates to rate their supervisor's performance

anonymously?

A. Supplemental evaluation

B. Upward feedback

C. Paired evaluation

D. Peer evaluation

A. 360 degree feedback

Which one of the following terms refers to a performance

appraisal based on surveys from peers, supervisors,

subordinates, and customers?

A. 360 degree feedback

B. Team appraisals

C. Upward feedback

D. Rating committee

true

Supervisors should provide employees with feedback,

development, and incentives necessary to help employees

eliminate performance deficiencies or to continue to perform

well.

True or False?

true

The HR department monitors the performance appraisal

system, but it is typically not involved in rating employees.

True or False?

true

In order to ensure that performance appraisals are effective,

Felicia, a line supervisor, should make sure to schedule a

feedback session to address each subordinate's

performance, progress, and future development plans

True or False?

B. Graphic rating scale

Which one of the following is the easiest and most popular

technique for appraising employee performance?

A. Alternation ranking

B. Graphic rating scale

C. Forced distribution

D. Constant sum rating scale

B. Forced distribution

Armeen, the supervisor of the manufacturing department at a computer firm, is in the process of evaluating her staff's performance. She has determined that 15% of the group will be identified as high performers, 20% as above-average performers, 30% as average performers, 20% as below-average performers, and 15% as poor performers. Which performance appraisal tool has Armeen chosen to use?

A. Behaviorally anchored rating scale

B. Forced distribution

C. Alternation ranking

D. Paired comparison

C. Alternation ranking

Which term refers to ranking of employees from best to

worst on a trait or traits, choosing highest than lowest until

all are ranked?

A. Performance management

B. Paired comparison

C. Alternation ranking

D. Direction sharing

true

Management by objectives requires a manager to set specific

measurable, organizationally relevant goals with each employee and then periodically discuss the employee's progress toward these goals

True or False?

A. Consistent scores when a person takes two alternate forms of the test

A reliable employment test will most likely yield ________.

A. Consistent scores when a person takes two alternate forms of the test

B. Improved scores when a person takes the same test more than once in a single day

C. High scores when a person takes two alternate forms of the test on different occasions

D. Similar scores when two different people are administered the test at different times

B. Validity

Which one of the following terms refers to the accuracy with

which a test fulfills the function for

which it was designed?

A. Reliability

B. Validity

C. Expectancy

D. Consistency

true

Selection tests should be used as supplements to other tools

like interviews and background checks.

True or False?

A. Motor ability

As part of the selection process for a position at UPS, Jack

has been asked to lift weights and jump rope. which one of

the following is most likely being measured by UPS?

A. Motor ability

B. Personality

C. Cognitive

D. Interest

C. Physical ability

Jerome recently participated in a selection test for a position

at Northern Aeronautics. The test measured Jerome's finger

dexterity and reaction time, so it was most likely a(n) ________

test.

A. Interpersonal skills

B. Cognitive skills

C. Physical ability

D. Achievements

B. Optimism

The Big Five personality dimensions include all of the

following EXCEPT ________.

A. Neuroticism

B. Optimism

C. Extroversion

D. Conscientiousness

D. Miniature job training

Which one of the following terms refers to training

candidates to perform several of the job's tasks and then

assessing the candidates' performance prior to hire?

A. Achievement testing

B. Work sampling technique

C. Management assessment center

D. Miniature job training

C. Uncover false information

Which one of the following is the primary reason that firms

conduct background investigations of job applicants?

A. Adhere to legal hiring practices

B. Limit the number of applicants

C. Uncover false information

D. Report criminals to police

C. Management assessment center

A(n) ________ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance

A. Work sampling event

B. Situational judgment test

C. Management assessment center

D. Applicant personality test

D. Deciding what positions to fill

What is the first step in the recruitment and selection

process?

A. Performing initial screening interviews

B. Building a pool of candidates

C. Performing candidate background checks

D. Deciding what positions to fill

B. personnel planning

Jerome, an HR manager for Samsung, must decide what

positions the firm should fill in the next six months, which

means Jerome is currently working on ________.

A. screening job candidates

B. personnel planning

C. interviewing job candidates

D. writing job descriptions

B. Succession planning

The process of deciding how to fill executive positions at a

firm is known as ________.

A. Internal recruiting

B. Succession planning

C. Long term forecasting

D. Advanced interviewing

B. Trend analysis

Which one of the following terms refers to studying a firm's

past employment needs over a period of years to predict

future needs?

A. Ratio analysis

B. Trend analysis

C. Graphical analysis

D. Computer analysis

B. 5

Newton Building Supplies hopes to generate an extra $4

million in sales next year. A salesperson traditionally

generates $800,000 in sales each year. Using ratio analysis,

how many new salespeople should Newton hire?

A. 2

B. 5

C. 10

D. 20

B. Skills inventories

Which one of the following contains data regarding

employees' education, career development, and special skills

and is used by managers when selecting inside candidates

for promotion?

A. Computerized forecasting tools

B. Skills inventories

C. Trend records

D. Scatter plots

B. Skills inventories

When managers need to determine which current employees

are available for promotion or transfer, they will most likely

use ________.

A. Scatter plots

B. Skills inventories

C. Estimated sales trends

D. Personnel forecasts

D. Developing skills inventories

All of the following are methods used by firms to develop

high potential candidates for future positions EXCEPT

A. Providing internal training

B. Implementing job rotation

C. Offering global assignments

D. Developing skills inventories

A. Outsourcing

Smith Industries is thinking of having another company take

care of its benefits management. This is called ________.

A. Outsourcing

B. Recruiting

C. Telecommuting

D. Screening

D. Develop an applicant pool

Recruiting is necessary to ________.

A. Determine whether to use inside or outside candidates

B. Forecast the short term supply of outside candidates

C. Create positive word of mouth about a firm

D. Develop an applicant pool

B. Potential to lose employees who aren't promoted

Which one of the following is the primary disadvantage of

using internal sources of candidates to fill vacant positions in

a firm?

A. Lack of knowledge regarding a candidate's strengths

B. Potential to lose employees who aren't promoted

C. Questionable commitment of candidates to the firm

D. Significant training and orientation requirements

B. What percentage of employers in the service industry use

succession planning?

Maria Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Maria realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. All of the following questions are relevant to Mari's decision to fill top positions at the new hotels with internal candidates EXCEPT:

A. What are the key managerial positions that are available at

the new hotels?

B. What percentage of employers in the service industry use

succession planning?

C. What skills, education, and training have been provided to

potential candidates?

D. What is the designated procedure for assessing and

selecting potential candidates?

B. Intranet job postings

Which one of the following is NOT a tool used by firms to

recruit outside candidates?

A. Newspaper advertising

B. Intranet job postings

C. Employment agencies

D. Online job boards

A. Skills needed for the job

Which one of the following factors plays the greatest role in

determining the best medium for a job advertisement?

A. Skills needed for the job

B. Job compensation and salary

C. Time allowed to fill the position

D. Graphics used in the advertisement

C. Fill a specific job opening quickly

An employer will most likely use a private employment

agency in order to ________.

A. Receive assistance writing job ads

B. Adhere to legal hiring practices

C. Fill a specific job opening quickly

D. Spend more time recruiting applicants

A. Provide the agency with an accurate job description

Newton Manufacturing is using a private employment agency

to recruit individuals for management positions. As the HR

manager at Newton, you need to ensure that applicants are

screened properly, so you should ________.

A. Provide the agency with an accurate job description

B. Post jobs on the firm's intranet and bulletin boards

C. Develop applicant screening software for internal hires

D. Send HR experts to monitor the agency's recruiting

activities

A. Working as a contingent worker

Kate works as a nurse on temporary assignment for hospitals

throughout the region on an as-needed basis. Kate is most

likely ________.

A. Working as a contingent worker

B. Participating in a job rotation

C. Using job enlargement

D. Benchmarking jobs

B. Applicants have received realistic job previews.

What is an advantage of using employee referral campaigns?

A. Local, hourly workers can be recruited quickly.

B. Applicants have received realistic job previews.

C. Rewards and incentives are eliminated.

D. Applicants have community ties

true

Publicizing an open job to current employees through a firm's

intranet or bulletin board is known as job posting.

True or False?

C) Outsourcing

The basic functions of the management process include all of the following EXCEPT ________.

A) Planning

B) Organizing

C) Outsourcing

D) Leading

A) Manager

Which one of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

A) Manager

B) Entrepreneur

C) Generalist

D) Marketer

A) Planning

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

A) Planning

B) Organizing

C) Staffing

D) Leading

B) Organizing

Majula, a manager, delegates the authority for a project to Madelle, her subordinate. Majula is most likely involved in which function of the management process?

A) Staffing

B) Organizing

C) Motivating

D) Leading

A) Motivating subordinates

In the management process, which one of the following is an activity associated with the leading function?

A) Motivating subordinates

B) Setting performance standards

C) Training new employees

D) Developing procedures

D) Developing customer relationships

Personnel activities associated with human resource management most likely include all of the following EXCEPT

________.

A) Orienting and training new employees

B) Appraising employee performance

C) Building employee commitment

D) Developing customer relationships

D) Marketing new products and services

A line manager's human resource responsibilities most likely include all of the following EXCEPT

A) Maintaining department morale

B) Controlling labor costs

C) Protecting employees' health

D) Marketing new products and services

A) Recruiter

Aaron works at a position in his organization where she maintains contacts within the local community and travels to search for qualified job applicants. Aaron's position is best described as ________.

A) Recruiter

B) Manager

C) Labor relations specialist

D) Job analyst

A) Line authority; staff authority

Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.

A) Line authority; staff authority

B) Staff authority; line authority

C) Functional authority; line authority

D) Staff authority; implied authority

C) Compensation manager

Darlene works in the HR department and is in charge of

developing the plans for how people are paid and how the

employee benefits program is run. Darlene is most likely holding the position of ________.

A) Training specialist

B) Recruiter

C) Compensation manager

D) Job analyst

B) Embedded HR teams

An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?

A) Shared HR teams

B) Embedded HR teams

C) Centers of expertise

D) Corporate HR teams

B) Corporate HR teams

Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?

A) Embedded HR teams

B) Corporate HR teams

C) Centers of expertise

D) Shared services

B) Human capital

What term refers to the knowledge, skills, and abilities of a firm's workers?

A) Human resources

B) Human capital

C) Intangible assets

D) Contingent personnel

D) On demand workers

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

A) Tele commuters

B) Human capital

C) Job analysts

D) On demand workers

C) Unbalanced labor force

The recent trend where in some occupations (such as high tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called ________.

A) Talent analytics

B) Globalization

C) Unbalanced labor force

D) Human capital

B) The use of gaming features to enhance training and performance appraisal

Which one of the following best exemplifies recent trends in

technology that is affecting human resource management?

A) Listing open positions on Monster.com, Careerbuilder.com, and similar websites.

B) The use of gaming features to enhance training and performance appraisal

C) Allowing workers to telecommute

D) Providing employees with laptops or tablets so they can work offsite

D) Qualitative opinions

Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.

A) Scientific rigor

B) Existing data

C) Research studies

D) Qualitative opinions

true

In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.

True or False?

Line function and staff function

What are the two distinct functions carried out by human resource managers?

75%

Wage of apprentices and learners shall not be less than _____ of the applicable minimum wage

Php 250,000

Individuals earning annual gross compensation of _______ are exempted from paying income taxes

Service Incentive Leave

5-day leave with pay is entitled to every employee who has rendered at least 1 year of service. 1 year of service from the date the employee started whether continuous or broken. This includes authorized absences, unworked weekly rest days, and paid regular holidays

Maternity leave benefits

105 days with full pay

15 additional days with full pay for solo parents

60 days with full pay in the case of a miscarriage or emergency termination of pregnancy

Paternity Leave

Applies to the first 4 deliveries of his lawful wife with whom he is cohabiting unless they are separated due to workstation.

Leave shall be for 7 days with full pay after the delivery.

Leave for Victims of VAWC

The 10 day leave with full pay and shall be extended when the need arises, shall cover the days that the woman employee has to attend to medical and legal concerns. The woman employee must present a certification from the barangay chairman or barangay councilor or a prosecutor that an action regarding the matter is pending.

Special Leave for Women

Female employees regardless of age and civil status is entitled to a special leave of 2 months with full pay after she has undergone surgery because of a gynecological disorder.

13th month pay

Mandatory to rank-and-file employees, regardless of the nature of their employment and irrespective to the manner by which their wages are paid. So long as they have worked at least 1 month during a calendar year and should be given before December 24 of every year.

Employees' Compensation Program

Government program designed to provide a compensation package to public and private sector employees and their dependents in the event of work-related sickness, injury, or death.