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Lecture given 10/29/2025
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what are some problems with standard practice?
giving advice makes people argue back, knowledge weakly correlated with behavior change, controlling and directive approaches are appropriate for acute care but not behavior change
motivational interviewing (MI)
a set of communication techniques and strategie to build motivation for change (particularly among those who are ambivalent about change) and to sustain that change over time
what are ineffective approaches to motivational interviewing?
confronting, taking side of change, acting as expert, labeling behavior as problem, warning, persuading, lecturing, providing solutions
ambivalence
pulled between wanting to change and not wanting to change
natural part of the changing process
what happens when you confront patients about change?
resistance, reversal, and reactance
medical communication style
focused on problem and solution, parental relationship, I am the expert, assumes patient is motivated, advise/warn/persuade, goals are prescribed, argumentation and correction of patient’s perspective
motivational communication style
focused on patients concerns and perspectives, equal partnership, match intervention to patient’s level of motivation, emphasize personal choice
O in OARS
open ended questions
A in OARS
affirmations
statements of understanding, helps to build rapport, reinforce their strengths and successes, focus on parts of goal that were accomplished, reframe failure as a partial success or something from which they can learn
R in OARS
reflective listening
statement, not a question, hypothesis testing, take a guess at what the person means
S in OARS
self-motivational statements or summaries
longer than reflections, use mid-visit to transition to another topic or to highlight both sides of the patients ambivalence, use at the end of the consultation to re-cap major discussion points
reflecting
simplest level of reflective listening, merely repeats what the patient has said
rephrasing
type of reflective listening, provides patient with a different point of view and helps to move patient forward
reflections of feeling
deepest form of reflection, not a repetition of overt content but rather implied content that is not clear to the patient
complex reflections of meaning
a reflection that adds some kind of new meaning to what the patient has said, it is not a reflection of only the content of what the patient has said but adds additional meaning/content/or directs the discussion in a new direction
how do you know someone is resistant?
negating, ignoring, interrupting, arguing, silent treatment, no eye contact, body language
how can you roll with resistance?
confrontation and persuasion are ineffective
examine your own behavior and reactions- resistance may be due to your pressuring the patient to change
communication style can directly affect the level of patient resistance, driving it upward or downward
how can you enhance motivation for change?
motivation exercises, confidence exercises, exploring ambivalence, decisional balance, providing health feedback
how should you provide health feedback?
elicit permission, provide feedback in a non-threatening/neutral manner, elicit the person’s interpretation
what are hints from your patient that you are practicing motivational interviewing?
patient discusses emotions, cooperates, engages, and discloses information
is motivational interviewing actually effective?
according to RCTs, yes, it is effective at promoting healthy behaviors and reducing maladaptive/risky behaviors