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Effective Communication
Skills needed to communicate effectively with others.
Verbal Communication
Use of words to send a message, which can be spoken or written.
Nonverbal Communication
Use of body language, tone and volume of voice, and other wordless signals to send a message.
Active Listening
Focusing full attention on the speaker, making eye contact, and acknowledging what is said.
I-Statements
Statements that explain how the speaker thinks or feels without passing judgment on the receiver.
Communication Process
Exchange of messages and feedback between a sender and a receiver.
Sender
The person who delivers the message in the communication process.
Receiver
The person who receives the message in the communication process.
Feedback
The response from the receiver indicating that the message has been received and understood.
Assertive Communication
The best style for effective communication, characterized by expressing needs clearly and respectfully.
Miscommunication Online
Occurs easily because nonverbal cues, such as gestures and facial expressions, are not always available.
Conflict Resolution
The process of addressing and resolving conflicts to strengthen relationships.
Mediation
Aids in conflict resolution by facilitating communication between conflicting parties.
Communication Styles
Different approaches to conveying messages, including assertive, passive, and aggressive styles.
Factors Causing Conflict
Various elements that lead to disagreements or disputes between individuals.
Steps in Resolving Conflict
A systematic approach to effectively address and resolve disputes.
Online Communication Strategies
Guidelines for respectful and effective communication in digital formats.
Importance of Expressing Needs
Clearly stating wants, needs, opinions, and feelings is essential for effective communication.
Communication Barriers
Obstacles that hinder effective communication, such as assumptions and lack of clarity.
Examples of Verbal Communication
Text messages, social media posts, in-person conversations, phone calls, emails, letters, and notes.
Examples of Nonverbal Communication
Body language, tone of voice, and facial expressions that convey messages without words.
Conflict
Disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs.
What Causes Conflict?
Different priorities, different values, different goals, different needs, misunderstandings—failures in communication.
Conflict-Resolution Skills
Strategies for working through a disagreement or argument in positive, productive ways.
Negotiation
A process in which people work together to think and talk through a solution to a conflict.
Compromise
Often, both sides agree to give a little, or compromise, to reach a solution that is acceptable for all people involved.
Peer Mediation
Process in which specially trained students work with other students to resolve conflicts.
Healthy Conflict
Conflict that is resolved in a constructive manner.
Unhealthy Conflict
Conflict that is resolved in a destructive manner.
First Step in Negotiation Process
Identifying the cause of the conflict.
Pressure
Motivation to do an activity or take on certain qualities.
Peer Pressure
Social pressure among people of the same age or status.
Positive Peer Pressure
Encouragement from peers to engage in positive behaviors.
Negative Peer Pressure
Encouragement from peers to engage in unhealthy or undesirable behaviors.
Strategies for Handling Peer Pressure
Focus on yourself, build respectful relationships, use refusal skills, support others, ask for help.
Refusal Skills
Set of skills designed to help someone avoid participating in unhealthy behaviors.
External Pressure
Type of pressure that refers to outside actions, words, and rewards that influence your behavior.