Interpersonal Skills: Effective Communication and Conflict Resolution

0.0(0)
studied byStudied by 0 people
learnLearn
examPractice Test
spaced repetitionSpaced Repetition
heart puzzleMatch
flashcardsFlashcards
Card Sorting

1/36

encourage image

There's no tags or description

Looks like no tags are added yet.

Study Analytics
Name
Mastery
Learn
Test
Matching
Spaced

No study sessions yet.

37 Terms

1
New cards

Effective Communication

Skills needed to communicate effectively with others.

2
New cards

Verbal Communication

Use of words to send a message, which can be spoken or written.

3
New cards

Nonverbal Communication

Use of body language, tone and volume of voice, and other wordless signals to send a message.

4
New cards

Active Listening

Focusing full attention on the speaker, making eye contact, and acknowledging what is said.

5
New cards

I-Statements

Statements that explain how the speaker thinks or feels without passing judgment on the receiver.

6
New cards

Communication Process

Exchange of messages and feedback between a sender and a receiver.

7
New cards

Sender

The person who delivers the message in the communication process.

8
New cards

Receiver

The person who receives the message in the communication process.

9
New cards

Feedback

The response from the receiver indicating that the message has been received and understood.

10
New cards

Assertive Communication

The best style for effective communication, characterized by expressing needs clearly and respectfully.

11
New cards

Miscommunication Online

Occurs easily because nonverbal cues, such as gestures and facial expressions, are not always available.

12
New cards

Conflict Resolution

The process of addressing and resolving conflicts to strengthen relationships.

13
New cards

Mediation

Aids in conflict resolution by facilitating communication between conflicting parties.

14
New cards

Communication Styles

Different approaches to conveying messages, including assertive, passive, and aggressive styles.

15
New cards

Factors Causing Conflict

Various elements that lead to disagreements or disputes between individuals.

16
New cards

Steps in Resolving Conflict

A systematic approach to effectively address and resolve disputes.

17
New cards

Online Communication Strategies

Guidelines for respectful and effective communication in digital formats.

18
New cards

Importance of Expressing Needs

Clearly stating wants, needs, opinions, and feelings is essential for effective communication.

19
New cards

Communication Barriers

Obstacles that hinder effective communication, such as assumptions and lack of clarity.

20
New cards

Examples of Verbal Communication

Text messages, social media posts, in-person conversations, phone calls, emails, letters, and notes.

<p>Text messages, social media posts, in-person conversations, phone calls, emails, letters, and notes.</p>
21
New cards

Examples of Nonverbal Communication

Body language, tone of voice, and facial expressions that convey messages without words.

22
New cards

Conflict

Disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs.

23
New cards

What Causes Conflict?

Different priorities, different values, different goals, different needs, misunderstandings—failures in communication.

24
New cards

Conflict-Resolution Skills

Strategies for working through a disagreement or argument in positive, productive ways.

25
New cards

Negotiation

A process in which people work together to think and talk through a solution to a conflict.

26
New cards

Compromise

Often, both sides agree to give a little, or compromise, to reach a solution that is acceptable for all people involved.

27
New cards

Peer Mediation

Process in which specially trained students work with other students to resolve conflicts.

28
New cards

Healthy Conflict

Conflict that is resolved in a constructive manner.

29
New cards

Unhealthy Conflict

Conflict that is resolved in a destructive manner.

30
New cards

First Step in Negotiation Process

Identifying the cause of the conflict.

31
New cards

Pressure

Motivation to do an activity or take on certain qualities.

32
New cards

Peer Pressure

Social pressure among people of the same age or status.

33
New cards

Positive Peer Pressure

Encouragement from peers to engage in positive behaviors.

34
New cards

Negative Peer Pressure

Encouragement from peers to engage in unhealthy or undesirable behaviors.

35
New cards

Strategies for Handling Peer Pressure

Focus on yourself, build respectful relationships, use refusal skills, support others, ask for help.

36
New cards

Refusal Skills

Set of skills designed to help someone avoid participating in unhealthy behaviors.

37
New cards

External Pressure

Type of pressure that refers to outside actions, words, and rewards that influence your behavior.